WILCOX MEMORIAL HOSPITAL - LIHUE, HI

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Phone: (808) 245-1100

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Addresss:
3-3420 KUHIO HIGHWAY
LIHUE, HI, 96766
Phone (make sure to verify first before calling): (808) 245-1103

Hospital Type: Acute Care Hospitals
Hospital Owner: Government - Federal
Emergency Services: Yes
Type: Swing Bed Hospitals

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 12.00
Registered Professional Nurses : 70.00
Certified Registered Nurse Anesthetists (CRNA) : 1.00
Dieticians : 2.00
Occupational Therapists : 2.60
Physical Therapists : 6.60
Registered Pharmacists : 3.00
Respiratory Therapists : 8.60
Speech Pathologists Or Audiologists : 1.00
Medical Social Workers : 2.00
Nuclear Medicine Technicians : 2.00
Diagnostic Radiology Technicians : 11.80

Number Of Beds
Total: 71
Total Certified: 71

Provided Services
Nuclear Medicine Services
Acute Renal Dialysis Services
Anesthesia Services
Audiology Services
Blood Bank Services
CT Scanner Services
Chemotherapy Services
Dedicated Emergency Department Services
Dental Services
Diagnostic Radiology Services
Dietary Services
Emergency Psychiatric Services
Emergency Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Rehabilitation (Carf Accredited) Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Magnetic Resonance Imaging (Mri) Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Opthalmic Surgery Services
Organ Transplant Services
Orthopedic Surgery Services
Outpatient Rehabilitation Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Reconstructive Surgery Services
Respiratory Care Services
Social Services
Speech Pathology Services

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 24%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

3%
State:

5%
Usually
This Hospital:

16%
Hawaii:

19%
Always
This Hospital:

81%
Hawaii:

76%

How often did doctors communicate well with patients?

Sometimes or never
Here:

4%
State:

5%
Usually
This Hospital:

12%
Hawaii:

15%
Always
Here:

84%
State:

80%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

10%
Hawaii:

11%
Usually
Here:

22%
Hawaii:

27%
Always
This Hospital:

68%
Hawaii:

62%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

4%
Hawaii:

7%
Usually
This Hospital:

24%
Hawaii:

24%
Always
Here:

72%
State:

69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

15%
State:

19%
Usually
Here:

17%
Hawaii:

19%
Always
This Hospital:

68%
Hawaii:

62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

7%
Hawaii:

7%
Usually
Here:

16%
Hawaii:

20%
Always
Here:

77%
Hawaii:

73%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

10%
State:

14%
Usually
Here:

29%
Hawaii:

33%
Always
Here:

61%
Hawaii:

53%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

83%
Hawaii:

81%
No
Here:

17%
State:

19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

7%
State:

10%
7 or 8
This Hospital:

17%
Hawaii:

23%
9 or 10
This Hospital:

76%
Hawaii:

67%

Would patients recommend the hospital to friends and family?

No
This Hospital:

2%
Hawaii:

5%
Yes, probably
Here:

23%
State:

26%
Yes, definitely
This Hospital:

75%
State:

69%

Hospital Acquired Conditions

Falls and injuries
This Hospital:

1.124%
Hawaii:

0.769%
Blood infection from a catheter in a large vein
Here:

0.562%
State:

0.334%
Infection from a Urinary Catheter
Here:

2.809%
Hawaii:

2.007%
Signs of Uncontrolled Blood Sugar
This Hospital:

0.562%
Hawaii:

0.562%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$14,360
Hawaii:

$14,674
Average Total Payments
This Hospital:

$6,024
Hawaii:

$5,368
Number of discharges: 21
Here:

6.86%
Hawaii:

1.95%
Cellulitis without Major Complications
Average Covered Charges
Here:

$23,285
Hawaii:

$20,944
Average Total Payments
This Hospital:

$8,772
Hawaii:

$7,887
Number of discharges: 12
This Hospital:

3.92%
State:

2.50%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$25,468
Hawaii:

$30,607
Average Total Payments
This Hospital:

$12,063
Hawaii:

$11,248
Number of discharges: 12
Here:

3.92%
Hawaii:

1.76%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$22,096
Hawaii:

$21,559
Average Total Payments
This Hospital:

$10,707
Hawaii:

$9,270
Number of discharges: 22
This Hospital:

7.19%
Hawaii:

3.44%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$29,194
State:

$23,701
Average Total Payments
This Hospital:

$10,788
State:

$9,405
Number of discharges: 22
Here:

7.19%
State:

3.60%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$44,026
Hawaii:

$33,503
Average Total Payments
Here:

$15,510
State:

$12,899
Number of discharges: 14
Here:

4.58%
State:

3.09%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$47,947
State:

$39,027
Average Total Payments
Here:

$19,776
State:

$16,434
Number of discharges: 16
Here:

5.23%
Hawaii:

1.37%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
This Hospital:

$28,714
State:

$29,471
Average Total Payments
This Hospital:

$12,296
State:

$11,173
Number of discharges: 19
This Hospital:

6.21%
State:

2.61%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
This Hospital:

$20,224
Hawaii:

$21,614
Average Total Payments
Here:

$9,734
Hawaii:

$7,831
Number of discharges: 15
This Hospital:

4.90%
Hawaii:

1.66%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$23,180
State:

$18,385
Average Total Payments
Here:

$8,235
Hawaii:

$7,120
Number of discharges: 11
This Hospital:

3.59%
Hawaii:

2.04%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$48,101
Hawaii:

$39,463
Average Total Payments
Here:

$22,028
State:

$18,512
Number of discharges: 32
Here:

10.46%
Hawaii:

6.27%
Medical Back Problems without Major Complications
Average Covered Charges
This Hospital:

$27,240
Hawaii:

$23,922
Average Total Payments
This Hospital:

$8,527
State:

$7,751
Number of discharges: 11
This Hospital:

3.59%
Hawaii:

0.91%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$20,255
Hawaii:

$17,690
Average Total Payments
Here:

$7,339
State:

$6,112
Number of discharges: 16
This Hospital:

5.23%
State:

2.82%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$27,084
Hawaii:

$22,247
Average Total Payments
Here:

$11,255
Hawaii:

$9,611
Number of discharges: 16
Here:

5.23%
State:

2.01%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
Here:

$35,227
State:

$33,608
Average Total Payments
Here:

$15,589
State:

$12,516
Number of discharges: 13
This Hospital:

4.25%
State:

1.66%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$40,637
Hawaii:

$43,436
Average Total Payments
This Hospital:

$20,414
State:

$17,002
Number of discharges: 33
Here:

10.78%
Hawaii:

8.21%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$27,133
State:

$23,436
Average Total Payments
This Hospital:

$10,631
Hawaii:

$9,352
Number of discharges: 21
This Hospital:

6.86%
Hawaii:

3.53%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
Here:

100.0%
State:

99.0%
Percent of Patients Given Aspirin at Discharge
Here:

100.0%
Hawaii:

98.0%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

92.0%
Hawaii:

95.0%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

100.0%
State:

98.5%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

14
Hawaii:

9
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

100.0%
State:

97.9%
Outpatients with chest pain or possible heart attack who got drugs to break up blood clots within 30 minutes of arrival
This Hospital:

67
State:

66
Patients Given a Prescription for a Statin at Discharge
This Hospital:

100.0%
State:

97.7%
Median Time to Fibrinolysis
Here:

27
Hawaii:

24

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
Here:

99.0%
Hawaii:

98.9%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

98.0%
State:

94.7%
Percent of Patients Given Discharge Instructions
This Hospital:

98.0%
State:

93.1%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
Hawaii:

99.3%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

99.0%
Hawaii:

96.7%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

96.0%
State:

95.4%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

99.0%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

87.0%
Hawaii:

94.6%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

97.0%
Hawaii:

90.6%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

99.0%
Hawaii:

91.1%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

99.0%
State:

98.8%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

96.0%
State:

96.3%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

97.0%
Hawaii:

98.8%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

95.0%
Hawaii:

94.2%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

95.0%
State:

95.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
State:

99.7%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

93.0%
State:

93.7%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

100.0%
Hawaii:

94.7%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

100.0%
Hawaii:

97.6%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

100.0%
Hawaii:

98.0%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

100.0%
State:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

15.3%
State:

15.3%
30-Day Mortality Rates from Heart Failure
This Hospital:

13.3%
State:

11.7%
30-Day Mortality Rates from Pneumonia
Here:

11.9%
State:

11.9%
30-Day Readmission Rates from Heart Attack
This Hospital:

19.8%
Hawaii:

19.8%
30-Day Readmission Rates from Heart Failure
This Hospital:

23.6%
State:

22.9%
30-Day Readmission Rates from Pneumonia
This Hospital:

19.6%
State:

17.7%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
Here:

37.700%
Hawaii:

34.551%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

2.900%
Hawaii:

8.403%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.034%
State:

0.102%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.010%
State:

0.011%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

4.500%
Hawaii:

3.993%
Outpatients with brain CT scans who got a sinus CT scan at the same time
This Hospital:

1.100%
State:

1.482%

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