WEST SHORE MEDICAL CENTER (MANISTEE, MI) Detailed Hospital Profile

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

Here:	37.900%
State:	36.057%

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

This Hospital:	7.300%
Michigan:	7.381%

Outpatient CT scans of the abdomen that were combination (double) scans.

Here:	0.073%
Michigan:	0.111%

Outpatient CT scans of the chest that were combination (double) scans.

Here:	0.066%
Michigan:	0.051%

Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery

Here:	8.600%
State:	5.222%

Outpatients with brain CT scans who got a sinus CT scan at the same time

This Hospital:	4.900%
State:	2.361%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 43%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	3%
Michigan:	4%

Usually

Here:	15%
State:	18%

Always

Here:	82%
Michigan:	78%

How often did doctors communicate well with patients?

Sometimes or never

Here:	3%
Michigan:	4%

Usually

This Hospital:	12%
State:	17%

Always

Here:	85%
State:	79%

How often did patients receive help quickly from hospital staff?

Sometimes or never

Here:	5%
State:	8%

Usually

This Hospital:	20%
Michigan:	24%

Always

Here:	75%
Michigan:	68%

How often was patients' pain well controlled?

Sometimes or never

This Hospital:	6%
Michigan:	6%

Usually

This Hospital:	22%
Michigan:	23%

Always

Here:	72%
State:	71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	14%
Michigan:	20%

Usually

This Hospital:	17%
State:	19%

Always

Here:	69%
Michigan:	61%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	6%
State:	9%

Usually

This Hospital:	13%
State:	20%

Always

Here:	81%
Michigan:	71%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

Here:	7%
State:	12%

Usually

This Hospital:	31%
State:	31%

Always

This Hospital:	62%
Michigan:	57%

Were patients given information about what to do during their recovery at home?

Yes

This Hospital:	85%
State:	86%

This Hospital:	15%
State:	14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

This Hospital:	7%
Michigan:	8%

7 or 8

Here:	23%
Michigan:	22%

9 or 10

This Hospital:	70%
State:	70%

Would patients recommend the hospital to friends and family?

This Hospital:	3%
Michigan:	5%

Yes, probably

Here:	28%
State:	25%

Yes, definitely

This Hospital:	69%
Michigan:	70%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

Here:	100.0%
State:	99.4%

Percent of Patients Given Aspirin at Discharge

Here:	92.0%
Michigan:	99.1%

Percent of Patients Given Beta Blocker at Discharge

Here:	85.0%
Michigan:	99.1%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

This Hospital:	6
State:	9

Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital

This Hospital:	26
State:	51

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

This Hospital:	96.0%
State:	95.4%

Patients Given a Prescription for a Statin at Discharge

This Hospital:	67.0%
State:	97.4%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	95.0%
State:	99.5%

Percent of Patients Given Discharge Instructions

This Hospital:	62.0%
State:	92.1%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

This Hospital:	100.0%
Michigan:	96.5%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

Here:	100.0%
Michigan:	97.1%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	88.0%
Michigan:	98.8%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

This Hospital:	91.0%
State:	95.7%

Percent of Patients Assessed and Given Influenza Vaccination

This Hospital:	88.0%
Michigan:	92.3%

Percent of Patients Assessed and Given Pneumococcal Vaccination

Here:	95.0%
Michigan:	95.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	94.0%
State:	98.3%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Hospital:	96.0%
State:	97.3%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	99.0%
Michigan:	98.5%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

Here:	92.0%
State:	97.5%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

This Hospital:	94.0%
State:	98.4%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	99.0%
Michigan:	99.8%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	98.0%
Michigan:	93.2%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

Here:	92.0%
Michigan:	96.1%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

Here:	98.0%
State:	93.9%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

This Hospital:	98.0%
State:	95.7%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal

Here:	99.0%
Michigan:	99.7%

Outcome of Care

30-Day Mortality Rates from Heart Failure

Here:	11.0%
Michigan:	10.8%

30-Day Mortality Rates from Pneumonia

Here:	13.7%
Michigan:	11.4%

30-Day Readmission Rates from Heart Failure

This Hospital:	24.7%
Michigan:	25.2%

30-Day Readmission Rates from Pneumonia

Here:	17.5%
Michigan:	18.7%

WEST SHORE MEDICAL CENTER - MANISTEE, MI

Use of Medical Imaging

Hospital Consumer Assessment of Healthcare Providers

Process of Care

Heart Attack

Heart Failure

Pneumonia

Surgery

Outcome of Care

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