VERDUGO HILLS HOSPITAL (GLENDALE, CA) Detailed Hospital Profile

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

Here:	33.300%
State:	33.932%

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

This Hospital:	3.900%
State:	8.180%

Outpatient CT scans of the abdomen that were combination (double) scans.

This Hospital:	0.120%
State:	0.170%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 37%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	7%
California:	7%

Usually

This Hospital:	20%
California:	21%

Always

Here:	73%
State:	72%

How often did doctors communicate well with patients?

Sometimes or never

This Hospital:	7%
California:	6%

Usually

Here:	15%
California:	17%

Always

This Hospital:	78%
State:	77%

How often did patients receive help quickly from hospital staff?

Sometimes or never

Here:	12%
California:	13%

Usually

This Hospital:	26%
California:	28%

Always

Here:	62%
California:	59%

How often was patients' pain well controlled?

Sometimes or never

This Hospital:	7%
California:	8%

Usually

This Hospital:	23%
California:	25%

Always

Here:	70%
State:	67%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	24%
California:	23%

Usually

Here:	20%
California:	19%

Always

This Hospital:	56%
State:	58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

This Hospital:	6%
State:	10%

Usually

Here:	21%
California:	21%

Always

This Hospital:	73%
State:	69%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	22%
California:	18%

Usually

This Hospital:	37%
State:	33%

Always

This Hospital:	41%
State:	49%

Were patients given information about what to do during their recovery at home?

Yes

Here:	77%
California:	81%

Here:	23%
State:	19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

This Hospital:	11%
California:	10%

7 or 8

This Hospital:	25%
California:	24%

9 or 10

Here:	64%
California:	66%

Would patients recommend the hospital to friends and family?

Here:	8%
State:	7%

Yes, probably

This Hospital:	25%
State:	24%

Yes, definitely

Here:	67%
California:	69%

Complaint Deficiency

Provide housekeeping and maintenance services
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured
- Harm: Potential for minimal harm
- Scope: Some
Assist those residents who need total help with eating/drinking, grooming and personal and oral hygiene
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that each resident who enters the nursing home without a catheter is not given a catheter, and receive proper services to prevent urinary tract infections and restore normal bladder function
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Make sure that the nursing home area is free from accident hazards and risks and provides supervision to prevent avoidable accidents
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Safely provide drugs and other similar products available, which are needed every day and in emergencies, by a licensed pharmacist
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide necessary care and services to maintain the highest well being of each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that the nursing home area is free from accident hazards and risks and provides supervision to prevent avoidable accidents
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses
- Harm: Minimal harm or potential for actual harm
- Scope: Few
1) Make sure that each resident's drug regimen is free from unnecessary drugs; 2) Each resident's entire drug/medication is managed and monitored to achieve highest well being
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Corridor and hallway doors that block smoke
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Record of quarterly fire drills for each shift under varying conditions
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Develop policies that prevent mistreatment, neglect, or abuse of residents or theft of resident property
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Provide medically-related social services to help each resident achieve the highest possible quality of life
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide housekeeping and maintenance services
- Harm: Potential for minimal harm
- Scope: Some
Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide necessary care and services to maintain the highest well being of each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Some

Hospital Acquired Conditions

Severe pressure sores (bed sores)

This Hospital:	0.545%
State:	0.321%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

This Hospital:	100.0%
California:	99.3%

Percent of Patients Given Aspirin at Discharge

This Hospital:	85.0%
State:	99.0%

Percent of Patients Given Beta Blocker at Discharge

Here:	78.0%
State:	98.5%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

Here:	6
State:	9

Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital

This Hospital:	32
State:	78

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

Here:	97.0%
State:	97.2%

Patients Given a Prescription for a Statin at Discharge

This Hospital:	57.0%
California:	97.5%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

Here:	94.0%
State:	98.9%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	87.0%
California:	96.2%

Percent of Patients Given Discharge Instructions

This Hospital:	88.0%
State:	93.5%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

This Hospital:	97.0%
State:	96.1%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

This Hospital:	97.0%
State:	96.7%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
State:	98.1%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

This Hospital:	94.0%
State:	95.9%

Percent of Patients Assessed and Given Influenza Vaccination

Here:	89.0%
California:	94.3%

Percent of Patients Assessed and Given Pneumococcal Vaccination

This Hospital:	90.0%
California:	95.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	93.0%
State:	98.1%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

Here:	92.0%
California:	96.3%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	95.0%
California:	98.2%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

Here:	94.0%
California:	96.0%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

Here:	92.0%
State:	96.9%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

This Hospital:	99.0%
California:	99.8%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

Here:	88.0%
State:	93.9%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	95.0%
California:	96.1%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

This Hospital:	90.0%
State:	95.1%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

This Hospital:	94.0%
State:	95.5%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal

This Hospital:	100.0%
California:	99.6%

Outcome of Care

30-Day Mortality Rates from Heart Attack

Here:	16.3%
State:	14.9%

30-Day Mortality Rates from Heart Failure

Here:	9.9%
California:	10.9%

30-Day Mortality Rates from Pneumonia

This Hospital:	12.8%
State:	11.7%

30-Day Readmission Rates from Heart Attack

Here:	19.4%
California:	19.3%

30-Day Readmission Rates from Heart Failure

Here:	23.8%
State:	24.4%

30-Day Readmission Rates from Pneumonia

Here:	18.0%
California:	18.3%

Quality Measures

Percent of short-stay residents who self-report moderate to severe pain

Here:	19.0%
State:	21.2%

Percent of short-stay residents with Pressure ulcers that are new or worsened

Here:	3.0%
California:	1.2%

Percent of short-stay residents assessed and given, appropriately, the seasonal influenza vaccine

This Hospital:	97.6%
State:	81.9%

Percent of short-stay residents assessed and given, appropriately, the pneumococcal vaccine

This Hospital:	95.4%
State:	79.7%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Complications

Average Covered Charges

Here:	$26,957
State:	$55,746

Average Total Payments

Here:	$6,647
California:	$9,903

Number of discharges: 11

Here:	1.00%
California:	0.48%

Acute Myocardial Infarction, Discharged Alive with Major Complications

Average Covered Charges

This Hospital:	$44,405
State:	$83,364

Average Total Payments

Here:	$10,811
State:	$15,491

Number of discharges: 19

Here:	1.72%
California:	0.94%

Cardiac Arrhythmia and Conduction Disorders with Complications

Average Covered Charges

This Hospital:	$21,850
California:	$39,980

Average Total Payments

This Hospital:	$5,664
State:	$7,146

Number of discharges: 20

Here:	1.81%
State:	1.30%

Cardiac Arrhythmia and Conduction Disorders without Complications

Average Covered Charges

Here:	$17,443
State:	$28,713

Average Total Payments

Here:	$3,833
California:	$4,819

Number of discharges: 26

This Hospital:	2.36%
State:	1.18%

Cellulitis without Major Complications

Average Covered Charges

Here:	$21,066
California:	$36,707

Average Total Payments

Here:	$5,660
State:	$7,245

Number of discharges: 33

This Hospital:	2.99%
State:	2.08%

Chest Pain

Average Covered Charges

This Hospital:	$19,131
State:	$29,034

Average Total Payments

This Hospital:	$3,700
California:	$4,742

Number of discharges: 41

Here:	3.72%
State:	2.11%

Chronic Obstructive Pulmonary Disease with Complications

Average Covered Charges

Here:	$35,431
California:	$46,809

Average Total Payments

Here:	$6,458
California:	$8,290

Number of discharges: 12

This Hospital:	1.09%
California:	1.75%

Chronic Obstructive Pulmonary Disease with Major Complications

Average Covered Charges

This Hospital:	$36,979
State:	$58,013

Average Total Payments

This Hospital:	$8,058
California:	$10,305

Number of discharges: 35

This Hospital:	3.17%
State:	2.00%

Chronic Obstructive Pulmonary Disease without Complications

Average Covered Charges

This Hospital:	$20,081
California:	$35,163

Average Total Payments

This Hospital:	$4,883
California:	$6,206

Number of discharges: 12

This Hospital:	1.09%
California:	1.11%

Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications

Average Covered Charges

This Hospital:	$21,663
California:	$36,899

Average Total Payments

Here:	$4,852
California:	$6,233

Number of discharges: 63

Here:	5.71%
California:	3.09%

Fractures of Hip and Pelvis without Major Complications

Average Covered Charges

This Hospital:	$22,550
State:	$33,350

Average Total Payments

Here:	$4,723
California:	$5,631

Number of discharges: 15

This Hospital:	1.36%
California:	0.31%

Fx, Sprn, Strn and Disl Except Femur, Hip, Pelvis and Thigh without Major Complications

Average Covered Charges

This Hospital:	$21,911
California:	$37,991

Average Total Payments

Here:	$4,829
State:	$6,089

Number of discharges: 12

Here:	1.09%
California:	0.25%

G.I. Hemorrhage with Complications

Average Covered Charges

This Hospital:	$28,870
California:	$46,039

Average Total Payments

Here:	$6,773
State:	$8,685

Number of discharges: 18

This Hospital:	1.63%
California:	1.95%

G.I. Hemorrhage without Complications

Average Covered Charges

This Hospital:	$18,084
California:	$31,715

Average Total Payments

This Hospital:	$4,622
State:	$5,899

Number of discharges: 11

Here:	1.00%
California:	0.44%

G.I. Obstruction with Complications

Average Covered Charges

Here:	$33,919
California:	$44,086

Average Total Payments

Here:	$6,405
State:	$8,042

Number of discharges: 13

This Hospital:	1.18%
California:	0.72%

G.I. Obstruction without Complications

Average Covered Charges

This Hospital:	$17,010
State:	$30,586

Average Total Payments

This Hospital:	$4,205
State:	$5,436

Number of discharges: 12

Here:	1.09%
State:	0.47%

Heart Failure and Shock with Complications

Average Covered Charges

This Hospital:	$31,441
State:	$47,292

Average Total Payments

This Hospital:	$6,816
California:	$8,831

Number of discharges: 33

This Hospital:	2.99%
California:	2.91%

Heart Failure and Shock with Major Complications

Average Covered Charges

This Hospital:	$51,601
California:	$70,963

Average Total Payments

This Hospital:	$10,054
State:	$13,159

Number of discharges: 29

Here:	2.63%
California:	3.03%

Heart Failure and Shock without Complications

Average Covered Charges

This Hospital:	$23,264
California:	$32,995

Average Total Payments

Here:	$4,695
California:	$5,851

Number of discharges: 17

Here:	1.54%
State:	1.02%

Hip and Femur Procedures Except Major Joint with Complications

Average Covered Charges

Here:	$57,323
State:	$88,197

Average Total Payments

Here:	$12,514
California:	$15,201

Number of discharges: 20

This Hospital:	1.81%
California:	1.05%

Intracranial Hemorrhage or Cerebral Infarction with Complications

Average Covered Charges

Here:	$29,400
State:	$55,669

Average Total Payments

This Hospital:	$7,765
State:	$9,837

Number of discharges: 15

This Hospital:	1.36%
California:	1.65%

Intracranial Hemorrhage or Cerebral Infarction without Complications

Average Covered Charges

Here:	$29,473
State:	$42,438

Average Total Payments

Here:	$5,701
California:	$6,978

Number of discharges: 11

Here:	1.00%
California:	0.78%

Kidney and Urinary Tract Infections without Major Complications

Average Covered Charges

This Hospital:	$26,751
California:	$36,114

Average Total Payments

This Hospital:	$5,208
California:	$6,728

Number of discharges: 36

Here:	3.26%
California:	2.98%

Major Joint Replacement or Reattachment of Lower Extremity without Major Complications

Average Covered Charges

This Hospital:	$64,854
State:	$88,239

Average Total Payments

This Hospital:	$14,291
California:	$17,187

Number of discharges: 57

Here:	5.17%
State:	6.26%

Medical Back Problems without Major Complications

Average Covered Charges

This Hospital:	$23,816
State:	$42,156

Average Total Payments

This Hospital:	$5,522
California:	$6,908

Number of discharges: 23

This Hospital:	2.09%
State:	0.92%

Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications

Average Covered Charges

This Hospital:	$20,603
California:	$32,446

Average Total Payments

This Hospital:	$4,721
California:	$5,975

Number of discharges: 48

This Hospital:	4.35%
California:	2.21%

Other Digestive System Diagnoses with Complications

Average Covered Charges

This Hospital:	$24,312
State:	$49,604

Average Total Payments

Here:	$6,149
State:	$8,812

Number of discharges: 12

Here:	1.09%
California:	0.66%

Pulmonary Edema and Respiratory Failure

Average Covered Charges

This Hospital:	$42,239
State:	$64,758

Average Total Payments

Here:	$8,661
California:	$11,179

Number of discharges: 12

Here:	1.09%
California:	1.15%

Red Blood Cell Disorders without Major Complications

Average Covered Charges

Here:	$15,939
State:	$35,878

Average Total Payments

Here:	$5,396
California:	$7,039

Number of discharges: 17

This Hospital:	1.54%
State:	1.21%

Renal Failure with Complications

Average Covered Charges

This Hospital:	$25,849
State:	$48,439

Average Total Payments

Here:	$6,372
California:	$8,967

Number of discharges: 16

Here:	1.45%
California:	1.90%

Renal Failure with Major Complications

Average Covered Charges

This Hospital:	$55,554
State:	$72,128

Average Total Payments

Here:	$10,984
State:	$14,548

Number of discharges: 13

Here:	1.18%
California:	1.48%

Respiratory Infections and Inflammations with Complications

Average Covered Charges

This Hospital:	$41,225
State:	$70,949

Average Total Payments

Here:	$9,698
State:	$12,543

Number of discharges: 35

This Hospital:	3.17%
State:	1.04%

Respiratory Infections and Inflammations with Major Complications

Average Covered Charges

This Hospital:	$63,833
California:	$101,885

Average Total Payments

Here:	$14,100
State:	$17,925

Number of discharges: 32

Here:	2.90%
State:	1.30%

Respiratory System Diagnosis with Ventilator Support <96 Hours

Average Covered Charges

Here:	$75,991
California:	$120,888

Average Total Payments

This Hospital:	$15,299
State:	$21,006

Number of discharges: 14

This Hospital:	1.27%
State:	0.92%

Seizures without Major Complications

Average Covered Charges

Here:	$24,477
State:	$38,752

Average Total Payments

This Hospital:	$4,937
California:	$6,932

Number of discharges: 14

This Hospital:	1.27%
State:	0.59%

Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications

Average Covered Charges

Here:	$55,412
State:	$90,173

Average Total Payments

This Hospital:	$12,849
State:	$16,748

Number of discharges: 106

This Hospital:	9.61%
California:	7.21%

Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications

Average Covered Charges

Here:	$28,864
California:	$50,385

Average Total Payments

This Hospital:	$7,772
California:	$9,612

Number of discharges: 41

Here:	3.72%
State:	2.35%

Simple Pneumonia and Pleurisy with Complications

Average Covered Charges

Here:	$31,900
State:	$48,755

Average Total Payments

This Hospital:	$6,617
California:	$8,695

Number of discharges: 38

This Hospital:	3.45%
State:	2.75%

Simple Pneumonia and Pleurisy with Major Complications

Average Covered Charges

This Hospital:	$49,159
California:	$70,362

Average Total Payments

This Hospital:	$9,955
California:	$12,496

Number of discharges: 21

Here:	1.90%
State:	1.89%

Simple Pneumonia and Pleurisy without Complications

Average Covered Charges

Here:	$20,948
California:	$34,477

Average Total Payments

This Hospital:	$4,776
California:	$5,838

Number of discharges: 15

This Hospital:	1.36%
California:	0.97%

Syncope and Collapse

Average Covered Charges

This Hospital:	$32,590
State:	$37,038

Average Total Payments

This Hospital:	$5,521
California:	$6,233

Number of discharges: 54

This Hospital:	4.90%
State:	1.60%

Transient Ischemia

Average Covered Charges

This Hospital:	$20,425
State:	$37,396

Average Total Payments

This Hospital:	$4,933
California:	$6,120

Number of discharges: 21

This Hospital:	1.90%
California:	0.94%

VERDUGO HILLS HOSPITAL - GLENDALE, CA

Use of Medical Imaging

Hospital Consumer Assessment of Healthcare Providers

Complaint Deficiency

Hospital Acquired Conditions

Process of Care

Heart Attack

Heart Failure

Pneumonia

Surgery

Outcome of Care

Quality Measures

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

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