UKIAH VALLEY MEDICAL CENTER/HOSPITAL D - UKIAH, CA

Submitted by:Lori Johnson, Patient
Best hospital in Northern California. No question left unanswered, no procedure left unexplained in a manner I couldn't understand. Be you master of the house or sweeper of the hearth, you will always be treated as you are the only and the ONLY one who matters at the time, even when the ER is full!

Institution representatives - add corrected or new information about UKIAH VALLEY MEDICAL CENTER/HOSPITAL D »

Addresss:
275 HOSPITAL DRIVE
UKIAH, CA, 95482
Phone (make sure to verify first before calling): (707) 462-3111

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Church
Emergency Services: Yes

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 33.00
Registered Professional Nurses : 87.00
Other Salaried Personnel : 216.66
Dieticians : 0.64
Physical Therapists : 1.00
Registered Pharmacists : 2.00
Respiratory Therapists : 8.00
Speech Pathologists Or Audiologists : 1.00
Medical Social Workers : 1.00

Number Of Beds
Total: 127
Total Certified: 111

Provided Services
Nuclear Medicine Services
Anatomical Laboratory Services
Anesthesia Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Neonatal Nursery Services
Obstetric Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services
Speech Pathology Services

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 26%

How often did nurses communicate well with patients?

Sometimes or never
Here:

4%
California:

7%
Usually
Here:

21%
State:

21%
Always
This Hospital:

75%
California:

72%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

5%
California:

6%
Usually
This Hospital:

18%
State:

17%
Always
Here:

77%
State:

77%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

10%
State:

13%
Usually
Here:

26%
State:

28%
Always
Here:

64%
California:

59%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

8%
California:

8%
Usually
This Hospital:

27%
State:

25%
Always
Here:

65%
State:

67%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

23%
State:

23%
Usually
Here:

14%
California:

19%
Always
This Hospital:

63%
State:

58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

10%
State:

10%
Usually
Here:

20%
California:

21%
Always
Here:

70%
State:

69%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

24%
California:

18%
Usually
This Hospital:

38%
State:

33%
Always
Here:

38%
State:

49%

Were patients given information about what to do during their recovery at home?

Yes
Here:

86%
State:

81%
No
This Hospital:

14%
State:

19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

8%
California:

10%
7 or 8
Here:

27%
California:

24%
9 or 10
Here:

65%
State:

66%

Would patients recommend the hospital to friends and family?

No
This Hospital:

4%
California:

7%
Yes, probably
This Hospital:

28%
California:

24%
Yes, definitely
Here:

68%
California:

69%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Atherosclerosis without Major Complications
Average Covered Charges
Here:

$14,095
California:

$28,823
Average Total Payments
This Hospital:

$4,640
State:

$4,913
Number of discharges: 19
Here:

2.23%
California:

0.40%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
Here:

$20,009
California:

$39,980
Average Total Payments
This Hospital:

$6,103
California:

$7,146
Number of discharges: 24
This Hospital:

2.82%
California:

1.30%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
Here:

$20,138
California:

$59,369
Average Total Payments
This Hospital:

$8,798
California:

$10,810
Number of discharges: 12
This Hospital:

1.41%
State:

0.79%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$14,223
California:

$28,713
Average Total Payments
This Hospital:

$4,319
State:

$4,819
Number of discharges: 18
Here:

2.12%
State:

1.18%
Cellulitis without Major Complications
Average Covered Charges
Here:

$19,699
California:

$36,707
Average Total Payments
Here:

$6,371
California:

$7,245
Number of discharges: 33
Here:

3.88%
California:

2.08%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$18,714
State:

$58,013
Average Total Payments
This Hospital:

$8,624
California:

$10,305
Number of discharges: 43
Here:

5.05%
State:

2.00%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$21,207
State:

$36,899
Average Total Payments
Here:

$5,397
California:

$6,233
Number of discharges: 27
This Hospital:

3.17%
State:

3.09%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$28,733
State:

$46,039
Average Total Payments
Here:

$7,155
California:

$8,685
Number of discharges: 13
Here:

1.53%
State:

1.95%
G.I. Obstruction without Complications
Average Covered Charges
Here:

$19,681
California:

$30,586
Average Total Payments
This Hospital:

$4,844
California:

$5,436
Number of discharges: 13
This Hospital:

1.53%
California:

0.47%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$19,099
California:

$47,292
Average Total Payments
This Hospital:

$7,746
State:

$8,831
Number of discharges: 22
Here:

2.59%
California:

2.91%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$20,543
State:

$70,963
Average Total Payments
This Hospital:

$10,378
State:

$13,159
Number of discharges: 47
Here:

5.52%
State:

3.03%
Heart Failure and Shock without Complications
Average Covered Charges
This Hospital:

$15,005
State:

$32,995
Average Total Payments
This Hospital:

$5,106
State:

$5,851
Number of discharges: 28
Here:

3.29%
State:

1.02%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$58,240
State:

$88,197
Average Total Payments
Here:

$14,057
California:

$15,201
Number of discharges: 17
Here:

2.00%
State:

1.05%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
Here:

$22,534
State:

$55,669
Average Total Payments
This Hospital:

$8,589
California:

$9,837
Number of discharges: 23
Here:

2.70%
State:

1.65%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
Here:

$18,161
State:

$36,114
Average Total Payments
This Hospital:

$5,907
State:

$6,728
Number of discharges: 19
Here:

2.23%
California:

2.98%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$87,727
California:

$88,239
Average Total Payments
Here:

$17,187
State:

$17,187
Number of discharges: 40
This Hospital:

4.70%
California:

6.26%
Major Small and Large Bowel Procedures with Complications
Average Covered Charges
Here:

$81,407
California:

$124,615
Average Total Payments
This Hospital:

$19,475
State:

$22,968
Number of discharges: 11
Here:

1.29%
State:

0.69%
Medical Back Problems without Major Complications
Average Covered Charges
This Hospital:

$20,365
State:

$42,156
Average Total Payments
Here:

$6,240
State:

$6,908
Number of discharges: 11
Here:

1.29%
State:

0.92%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$18,673
California:

$32,446
Average Total Payments
This Hospital:

$5,228
California:

$5,975
Number of discharges: 51
This Hospital:

5.99%
State:

2.21%
Poisoning and Toxic Effects of Drugs without Major Complications
Average Covered Charges
This Hospital:

$15,092
State:

$32,752
Average Total Payments
Here:

$4,746
California:

$5,599
Number of discharges: 21
This Hospital:

2.47%
State:

0.35%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$22,233
State:

$64,758
Average Total Payments
This Hospital:

$9,723
California:

$11,179
Number of discharges: 36
Here:

4.23%
California:

1.15%
Pulmonary Embolism without Major Complications
Average Covered Charges
This Hospital:

$28,058
State:

$51,386
Average Total Payments
This Hospital:

$8,111
California:

$8,854
Number of discharges: 12
This Hospital:

1.41%
California:

0.29%
Red Blood Cell Disorders with Major Complications
Average Covered Charges
This Hospital:

$19,313
State:

$54,654
Average Total Payments
This Hospital:

$9,540
State:

$11,520
Number of discharges: 23
This Hospital:

2.70%
California:

0.36%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
Here:

$13,666
State:

$35,878
Average Total Payments
Here:

$6,052
State:

$7,039
Number of discharges: 26
Here:

3.06%
State:

1.21%
Renal Failure with Complications
Average Covered Charges
Here:

$19,640
California:

$48,439
Average Total Payments
Here:

$7,731
State:

$8,967
Number of discharges: 33
This Hospital:

3.88%
California:

1.90%
Renal Failure with Major Complications
Average Covered Charges
This Hospital:

$38,654
California:

$72,128
Average Total Payments
Here:

$12,324
State:

$14,548
Number of discharges: 13
Here:

1.53%
State:

1.48%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
Here:

$22,973
California:

$101,885
Average Total Payments
Here:

$14,205
State:

$17,925
Number of discharges: 11
This Hospital:

1.29%
California:

1.30%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$63,138
State:

$120,888
Average Total Payments
Here:

$17,211
California:

$21,006
Number of discharges: 11
Here:

1.29%
California:

0.92%
Seizures without Major Complications
Average Covered Charges
Here:

$26,675
State:

$38,752
Average Total Payments
Here:

$5,674
California:

$6,932
Number of discharges: 11
Here:

1.29%
State:

0.59%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$37,223
State:

$90,173
Average Total Payments
Here:

$14,203
California:

$16,748
Number of discharges: 42
This Hospital:

4.94%
State:

7.21%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$23,672
California:

$50,385
Average Total Payments
Here:

$8,581
California:

$9,612
Number of discharges: 39
Here:

4.58%
California:

2.35%
Signs and Symptoms without Major Complications
Average Covered Charges
This Hospital:

$15,199
State:

$35,628
Average Total Payments
Here:

$5,221
California:

$6,112
Number of discharges: 15
This Hospital:

1.76%
California:

0.53%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$20,935
California:

$48,755
Average Total Payments
This Hospital:

$7,529
California:

$8,695
Number of discharges: 23
Here:

2.70%
State:

2.75%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$25,345
California:

$70,362
Average Total Payments
This Hospital:

$10,801
State:

$12,496
Number of discharges: 47
This Hospital:

5.52%
State:

1.89%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
This Hospital:

$19,256
State:

$34,477
Average Total Payments
This Hospital:

$5,397
California:

$5,838
Number of discharges: 17
Here:

2.00%
California:

0.97%

Process of Care

Heart Attack

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

14
State:

9
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

100.0%
State:

97.2%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
Here:

98.0%
State:

98.9%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
State:

96.2%
Percent of Patients Given Discharge Instructions
This Hospital:

92.0%
State:

93.5%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
California:

99.4%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

100.0%
California:

96.1%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

94.0%
State:

96.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

98.1%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

92.0%
California:

95.9%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

81.0%
California:

94.3%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

88.0%
California:

95.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

95.0%
State:

98.1%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

94.0%
State:

96.3%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

95.0%
State:

98.2%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

90.0%
State:

96.0%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

90.0%
State:

96.9%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
California:

99.8%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

93.0%
State:

93.9%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

90.0%
State:

96.1%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

90.0%
California:

95.1%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

94.0%
California:

95.5%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
State:

99.6%

Outcome of Care

30-Day Mortality Rates from Heart Attack
Here:

15.6%
California:

14.9%
30-Day Mortality Rates from Heart Failure
Here:

14.5%
California:

10.9%
30-Day Mortality Rates from Pneumonia
Here:

12.3%
State:

11.7%
30-Day Readmission Rates from Heart Failure
Here:

23.8%
California:

24.4%
30-Day Readmission Rates from Pneumonia
This Hospital:

18.0%
State:

18.3%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
This Hospital:

41.800%
State:

33.932%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
This Hospital:

3.600%
California:

8.180%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.070%
State:

0.170%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.007%
California:

0.043%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

2.100%
California:

5.492%

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