ENVOY OF THORNTON HALL - NORFOLK, VA

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Addresss:

827 NORVIEW AVENUE
NORFOLK, VA, 23509

Phone (make sure to verify first before calling): (757) 853-6281

Number of Certified Beds: 60
Total Number of Residents: 54
Percent of Occupied Beds: 90%
Sprinkler Status: Fully Sprinklered
Program Participation: Medicare and Medicaid
Type of Ownership: For profit - Corporation
Located Within a Hospital?: No
Multi Nursing Home Ownership?: Yes
Resident and Family Councils: Resident
Continuing Care Retirement Community?: No
Quality Indicator Survey?: No
Special Focus Facility?: No
Type: Skilled Nursing Facilities

Overall Star Rating: 4 Stars
Health Inspections Star Rating: 4 Stars
Nurse Staffing Star Rating: 3 Stars
Quality Measures Star Rating: 4 Stars
RN Only Star Rating: 2 Stars

Other nearby hospitals and nursing homes

BON SECOURS - DEPAUL MEDICAL CENTER (1.53 miles)
BON SECOURS DEPAUL,TCC (1.53 miles)
DEPAUL HOSPITAL (1.53 miles)
LAFAYETTE VILLA NURS HOME (1.78 miles)
NORFOLK PSYCH CENTER (1.43 miles)
CONSULATE HEALTH CARE OF NORFOLK (1.70 miles)
TIDEWATER RENAL DIALYSIS CENTER (0.29 miles)

Employment Full-Time Equivalent

Administrative Staff - Full Time: 3.74

Dietitians - Under Contract: 0.34

Food Service Personnel - Full Time: 10.36

Food Service Personnel - Part Time: 0.94

Housekeeping Personnel - Full Time: 8.77

Licensed Practical/ Vocational Nurses - Full Time: 5.91

Licensed Practical/ Vocational Nurses - Part Time: 0.46

Medical Directors - Under Contract: 0.14

Mental Health Services Personnel - Under Contract: 0.11

Nurses With Administrative Duties - Full Time: 3.20

Persons Not Included In Any Other Categories - Full Time: 2.80

Physical Therapists - Under Contract: 0.23

Registered Nurses - Full Time: 1.91

Rn Director Of Nursing - Full Time: 1.14

Social Workers - Full Time: 1.14

Activities Professionals - Full Time: 1.14

Occupational Therapists - Under Contract: 0.23

Pharmacists - Under Contract: 0.11

Podiatrists - Under Contract: 0.11

Speech Pathologists - Under Contract: 0.57

Nurse Aides In Training - Full Time: 28.07

Other Physicians - Under Contract: 0.06

Physician Extenders - Under Contract: 0.26

Registered Nurses - Part Time: 0.11

Occupational Therapy Assistants - Under Contract: 0.86

Number Of Beds

Total: 60

Total Certified: 60

Provided Services

Activities Services Are Provided Onsite To Residents

Administration And Storage Of Blood Services Are Provided Offsite To Residents

Clinical Laboratory Services Are Provided Onsite To Residents

Dental Services Are Provided Offsite To Residents

Diagnostic Xray Services Are Provided Onsite To Residents

Dietary Services Are Provided Onsite To Residents

Housekeeping Services Are Provided Onsite To Residents

Mental Health Services Are Provided Onsite To Residents

Nursing Services Are Provided Onsite To Residents

Occupational Therapy Services Are Provided Onsite To Residents

Pharmacy Services Are Provided Onsite To Residents

Physical Therapy Services Are Provided Onsite To Residents

Physician Extender Services Are Provided Onsite To Residents

Physician Services Are Provided Onsite To Residents

Podiatry Services Are Provided Onsite To Residents

Social Work Services Are Provided Onsite To Residents

Speech/Language Pathology Services Are Provided Onsite To Residents

Complaint Deficiency

An approved installation, maintenance and testing program for fire alarm systems
- Harm: Minimal harm or potential for actual harm
- Scope: Few
A two-hour-resistant firewall in common walls
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Exits that are accessible at all times
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Properly hold, secure and manage each resident's personal money which is deposited with the nursing home
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Exits that are free from obstructions and can be used at all times
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Protect each resident from all abuse, physical punishment, and being separated from others
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Develop policies that prevent mistreatment, neglect, or abuse of residents or theft of resident property
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that the nursing home area is free from accident hazards and risks and provides supervision to prevent avoidable accidents
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Keep accurate, complete and organized clinical records on each resident that meet professional standards
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide necessary care and services to maintain the highest well being of each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that the nursing home area is free from accident hazards and risks and provides supervision to prevent avoidable accidents
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Keep accurate, complete and organized clinical records on each resident that meet professional standards
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide necessary care and services to maintain the highest well being of each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Keep accurate, complete and organized clinical records on each resident that meet professional standards
- Harm: Minimal harm or potential for actual harm
- Scope: Few

Staff Information

Number of Registered Nurses Hours Per Resident Per Day

Here:	0.470
Virginia:	0.626

Number of Licensed Practical and Licensed Vocational Nurses Hours Per Resident Per Day

This Nursing Home:	0.810
Virginia:	1.051

Total Number of Licensed Staff Hours Per Resident Per Day

This Nursing Home:	1.270
Virginia:	1.671

Number of ,Certified Nurse Assistant Hours Per Resident Per Day

Here:	0.230
State:	0.094

Number Therapy Hours Per Resident Per Day

This Nursing Home:	0.230
Virginia:	0.096

Quality Measures

Percent of long-stay residents whose need for help with daily activities has increased

This Nursing Home:	6.1%
State:	18.8%

Percent of long-stay residents who self-report moderate to severe pain

This Nursing Home:	9.7%
State:	10.6%

Percent of long-stay high-risk residents with pressure ulcers

This Nursing Home:	13.9%
State:	7.0%

Percent of long-stay residents who lose too much weight

This Nursing Home:	6.4%
Virginia:	7.6%

Percent of long-stay residents who have had a catheter inserted and left in their bladder

Here:	2.0%
Virginia:	3.2%

Percent of long-stay residents with a urinary tract infection

Here:	10.6%
State:	7.9%

Percent of long-stay residents experiencing one or more falls with major injury

This Nursing Home:	2.1%
State:	3.2%

Percent of long-stay residents assessed and given, appropriately, the seasonal influenza vaccine

This Nursing Home:	59.6%
Virginia:	93.7%

Percent of long-stay residents assessed and given, appropriately, the pneumococcal vaccine

This Nursing Home:	41.7%
Virginia:	94.6%

Percent of short-stay residents who self-report moderate to severe pain

Here:	13.7%
State:	19.3%

Percent of short-stay residents assessed and given, appropriately, the seasonal influenza vaccine

Here:	54.5%
State:	85.3%

Percent of short-stay residents assessed and given, appropriately, the pneumococcal vaccine

Here:	26.2%
Virginia:	83.6%

Percent of long-stay residents who received an antipsychotic medication

Here:	8.5%
Virginia:	22.2%

ENVOY OF THORNTON HALL - NORFOLK, VA

Complaint Deficiency

Staff Information

Quality Measures

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