RIVERSIDE WALTER REED HOSPITAL - GLOUCESTER, VA

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Addresss:
7519 HOSPITAL ROAD
GLOUCESTER, VA, 23061
Phone (make sure to verify first before calling): (804) 693-8800

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 21.68
Registered Professional Nurses : 72.25
Other Salaried Personnel : 156.27
Dieticians : 1.00
Occupational Therapists : 1.00
Physical Therapists : 2.00
Registered Pharmacists : 2.00
Respiratory Therapists : 5.60
Speech Pathologists Or Audiologists : 0.40
Medical Social Workers : 1.00

Number Of Beds
Total: 71
Total Certified: 71

Provided Services
Nuclear Medicine Services
Acute Renal Dialysis Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Occupational Therapy Services
Operating Room Services
Organ Bank Services
Organ Transplant Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services
Speech Pathology Services

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 29%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

4%
State:

6%
Usually
This Hospital:

19%
Virginia:

17%
Always
This Hospital:

77%
Virginia:

77%

How often did doctors communicate well with patients?

Sometimes or never
Here:

6%
State:

5%
Usually
Here:

15%
State:

15%
Always
This Hospital:

79%
Virginia:

80%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

9%
Virginia:

11%
Usually
Here:

22%
Virginia:

26%
Always
Here:

69%
Virginia:

63%

How often was patients' pain well controlled?

Sometimes or never
Here:

6%
State:

8%
Usually
This Hospital:

26%
State:

23%
Always
Here:

68%
Virginia:

69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

25%
Virginia:

21%
Usually
Here:

17%
State:

18%
Always
This Hospital:

58%
State:

61%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

10%
State:

10%
Usually
Here:

20%
State:

20%
Always
Here:

70%
State:

70%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

10%
State:

11%
Usually
This Hospital:

33%
Virginia:

30%
Always
This Hospital:

57%
State:

59%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

80%
Virginia:

84%
No
This Hospital:

20%
Virginia:

16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

10%
Virginia:

9%
7 or 8
This Hospital:

34%
State:

25%
9 or 10
This Hospital:

56%
Virginia:

66%

Would patients recommend the hospital to friends and family?

No
Here:

6%
State:

6%
Yes, probably
This Hospital:

37%
Virginia:

26%
Yes, definitely
This Hospital:

57%
State:

68%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Complications
Average Covered Charges
This Hospital:

$19,297
State:

$24,489
Average Total Payments
This Hospital:

$5,750
State:

$7,575
Number of discharges: 13
Here:

1.09%
Virginia:

0.64%
Acute Myocardial Infarction, Discharged Alive without Complications
Average Covered Charges
This Hospital:

$13,917
State:

$19,748
Average Total Payments
This Hospital:

$4,069
State:

$5,290
Number of discharges: 12
This Hospital:

1.01%
Virginia:

0.35%
Atherosclerosis without Major Complications
Average Covered Charges
This Hospital:

$12,096
Virginia:

$13,265
Average Total Payments
Here:

$3,075
State:

$3,621
Number of discharges: 27
Here:

2.26%
Virginia:

0.39%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
Here:

$15,998
State:

$16,713
Average Total Payments
This Hospital:

$4,788
State:

$5,355
Number of discharges: 22
Here:

1.84%
Virginia:

1.46%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
This Hospital:

$17,827
State:

$24,425
Average Total Payments
This Hospital:

$6,327
Virginia:

$7,960
Number of discharges: 14
Here:

1.17%
State:

0.92%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$9,714
State:

$11,985
Average Total Payments
This Hospital:

$2,971
Virginia:

$3,674
Number of discharges: 21
This Hospital:

1.76%
State:

1.66%
Cellulitis without Major Complications
Average Covered Charges
This Hospital:

$9,582
Virginia:

$16,080
Average Total Payments
This Hospital:

$4,313
Virginia:

$5,268
Number of discharges: 32
This Hospital:

2.68%
Virginia:

1.88%
Chest Pain
Average Covered Charges
This Hospital:

$11,469
Virginia:

$13,309
Average Total Payments
Here:

$2,865
State:

$3,508
Number of discharges: 35
This Hospital:

2.93%
State:

2.02%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$15,994
Virginia:

$18,712
Average Total Payments
This Hospital:

$5,027
Virginia:

$6,003
Number of discharges: 19
Here:

1.59%
Virginia:

2.09%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$15,479
State:

$22,971
Average Total Payments
Here:

$6,045
State:

$7,375
Number of discharges: 39
This Hospital:

3.27%
State:

2.01%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$13,892
State:

$14,677
Average Total Payments
Here:

$3,757
Virginia:

$4,562
Number of discharges: 16
Here:

1.34%
State:

1.55%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$14,633
State:

$16,267
Average Total Payments
This Hospital:

$3,836
Virginia:

$4,677
Number of discharges: 27
This Hospital:

2.26%
Virginia:

3.33%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$15,229
Virginia:

$19,562
Average Total Payments
This Hospital:

$5,327
Virginia:

$6,368
Number of discharges: 32
This Hospital:

2.68%
State:

2.17%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$13,929
Virginia:

$18,524
Average Total Payments
Here:

$5,098
Virginia:

$6,409
Number of discharges: 40
This Hospital:

3.35%
Virginia:

3.24%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$20,622
State:

$27,627
Average Total Payments
Here:

$7,407
State:

$9,254
Number of discharges: 61
This Hospital:

5.11%
Virginia:

3.02%
Heart Failure and Shock without Complications
Average Covered Charges
This Hospital:

$12,732
State:

$13,642
Average Total Payments
This Hospital:

$3,658
Virginia:

$4,360
Number of discharges: 32
Here:

2.68%
Virginia:

1.17%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$28,486
Virginia:

$42,571
Average Total Payments
This Hospital:

$9,710
State:

$11,742
Number of discharges: 32
This Hospital:

2.68%
Virginia:

1.12%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
Here:

$15,865
Virginia:

$23,909
Average Total Payments
Here:

$6,037
Virginia:

$7,314
Number of discharges: 38
Here:

3.19%
State:

1.75%
Intracranial Hemorrhage or Cerebral Infarction with Major Complications
Average Covered Charges
This Hospital:

$20,938
State:

$35,480
Average Total Payments
This Hospital:

$9,394
Virginia:

$12,363
Number of discharges: 13
Here:

1.09%
State:

1.08%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
This Hospital:

$13,110
State:

$19,084
Average Total Payments
Here:

$4,268
Virginia:

$5,409
Number of discharges: 17
Here:

1.42%
Virginia:

0.95%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
Here:

$17,940
Virginia:

$20,337
Average Total Payments
Here:

$6,350
State:

$7,368
Number of discharges: 13
Here:

1.09%
Virginia:

1.05%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$10,812
Virginia:

$15,209
Average Total Payments
This Hospital:

$4,165
State:

$4,914
Number of discharges: 45
Here:

3.77%
Virginia:

2.90%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$26,382
Virginia:

$47,709
Average Total Payments
This Hospital:

$11,596
State:

$13,248
Number of discharges: 87
This Hospital:

7.29%
Virginia:

6.42%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes with Major Complications
Average Covered Charges
This Hospital:

$10,988
State:

$22,123
Average Total Payments
Here:

$5,957
State:

$7,532
Number of discharges: 11
This Hospital:

0.92%
State:

0.77%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
Here:

$9,308
Virginia:

$14,229
Average Total Payments
Here:

$3,604
State:

$4,420
Number of discharges: 35
This Hospital:

2.93%
Virginia:

2.07%
Other Circulatory System Diagnoses with Major Complications
Average Covered Charges
This Hospital:

$21,298
Virginia:

$40,408
Average Total Payments
This Hospital:

$9,098
State:

$12,949
Number of discharges: 11
Here:

0.92%
Virginia:

0.70%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$18,139
Virginia:

$25,878
Average Total Payments
Here:

$6,661
State:

$8,160
Number of discharges: 30
This Hospital:

2.51%
State:

1.90%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
Here:

$13,762
Virginia:

$16,210
Average Total Payments
This Hospital:

$4,053
State:

$5,305
Number of discharges: 12
This Hospital:

1.01%
State:

1.21%
Renal Failure with Complications
Average Covered Charges
Here:

$11,279
Virginia:

$19,940
Average Total Payments
This Hospital:

$5,202
State:

$6,384
Number of discharges: 39
Here:

3.27%
State:

2.46%
Renal Failure with Major Complications
Average Covered Charges
This Hospital:

$20,102
State:

$30,290
Average Total Payments
This Hospital:

$7,746
State:

$10,421
Number of discharges: 11
This Hospital:

0.92%
State:

1.68%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
This Hospital:

$16,018
State:

$26,604
Average Total Payments
Here:

$7,469
State:

$9,105
Number of discharges: 11
This Hospital:

0.92%
Virginia:

0.77%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
Here:

$18,701
Virginia:

$37,946
Average Total Payments
This Hospital:

$9,511
State:

$12,347
Number of discharges: 14
This Hospital:

1.17%
State:

1.03%
Seizures without Major Complications
Average Covered Charges
This Hospital:

$12,855
Virginia:

$17,714
Average Total Payments
Here:

$4,067
State:

$5,190
Number of discharges: 14
Here:

1.17%
State:

0.66%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$25,747
Virginia:

$36,847
Average Total Payments
This Hospital:

$9,258
State:

$12,110
Number of discharges: 81
This Hospital:

6.79%
Virginia:

5.11%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$13,697
Virginia:

$22,569
Average Total Payments
This Hospital:

$6,124
Virginia:

$7,309
Number of discharges: 41
Here:

3.44%
Virginia:

1.85%
Signs and Symptoms without Major Complications
Average Covered Charges
Here:

$10,355
Virginia:

$15,097
Average Total Payments
Here:

$3,474
State:

$4,461
Number of discharges: 18
Here:

1.51%
Virginia:

0.65%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$11,769
Virginia:

$19,305
Average Total Payments
Here:

$5,021
Virginia:

$6,423
Number of discharges: 40
This Hospital:

3.35%
State:

2.58%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$19,163
State:

$27,841
Average Total Payments
This Hospital:

$7,632
Virginia:

$9,090
Number of discharges: 48
This Hospital:

4.02%
Virginia:

1.96%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
Here:

$12,793
Virginia:

$14,202
Average Total Payments
Here:

$3,644
Virginia:

$4,467
Number of discharges: 25
This Hospital:

2.10%
Virginia:

1.02%
Syncope and Collapse
Average Covered Charges
Here:

$12,999
Virginia:

$15,506
Average Total Payments
This Hospital:

$3,762
Virginia:

$4,539
Number of discharges: 40
This Hospital:

3.35%
Virginia:

2.14%
Transient Ischemia
Average Covered Charges
This Hospital:

$11,415
Virginia:

$16,483
Average Total Payments
Here:

$3,871
Virginia:

$4,621
Number of discharges: 25
Here:

2.10%
State:

1.34%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
This Hospital:

33.300%
State:

34.209%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
This Hospital:

5.600%
Virginia:

7.783%
Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.091%
State:

0.107%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.024%
State:

0.028%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

4.500%
Virginia:

5.232%
Outpatients with brain CT scans who got a sinus CT scan at the same time
This Hospital:

1.500%
State:

2.134%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
Here:

92.0%
State:

99.5%
Percent of Patients Given Aspirin at Discharge
This Hospital:

100.0%
State:

99.3%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

100.0%
State:

99.1%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

3
State:

9
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

98.0%
State:

98.1%
Patients Given a Prescription for a Statin at Discharge
Here:

91.0%
Virginia:

97.9%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
State:

99.5%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

96.0%
Virginia:

97.3%
Percent of Patients Given Discharge Instructions
Here:

93.0%
State:

94.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

99.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

99.0%
State:

97.0%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

99.0%
Virginia:

97.5%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
Virginia:

99.4%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

97.0%
State:

95.5%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

90.0%
State:

94.9%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

98.0%
Virginia:

96.9%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

99.0%
Virginia:

98.4%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

100.0%
Virginia:

97.7%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

98.0%
Virginia:

98.9%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

98.0%
State:

97.1%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

99.0%
State:

97.9%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
State:

100.0%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

98.0%
State:

95.0%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

94.0%
Virginia:

97.7%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

80.0%
Virginia:

96.7%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

92.0%
Virginia:

96.9%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

99.0%
Virginia:

99.9%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

17.1%
State:

15.2%
30-Day Mortality Rates from Heart Failure
Here:

13.1%
Virginia:

11.6%
30-Day Mortality Rates from Pneumonia
Here:

14.7%
Virginia:

12.2%
30-Day Readmission Rates from Heart Attack
Here:

18.5%
Virginia:

20.0%
30-Day Readmission Rates from Heart Failure
This Hospital:

25.3%
Virginia:

24.6%
30-Day Readmission Rates from Pneumonia
Here:

17.8%
Virginia:

19.2%

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