REDLANDS COMMUNITY HOSPITAL - REDLANDS, CA

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Addresss:
350 TERRACINA BLVD
REDLANDS, CA, 92373
Phone (make sure to verify first before calling): (909) 335-5500

Hospital Type: Acute Care Hospitals
Hospital Owner: Government - Federal
Emergency Services: Yes
Type: Psychiatric Units

Other nearby nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 23.50
Registered Professional Nurses : 189.50
Other Salaried Personnel : 465.00
Occupational Therapists : 2.75
Physical Therapists : 11.75
Registered Pharmacists : 4.50
Respiratory Therapists : 26.00
Speech Pathologists Or Audiologists : 1.00
Medical Social Workers : 4.00

Number Of Beds
Total: 172
Total Certified: 138
Psychiatric Unit Beds: 17

Provided Services
Nuclear Medicine Services
Acute Renal Dialysis Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Long Term Care (Swing-Beds) Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

97.0%
State:

99.3%
Percent of Patients Given Aspirin at Discharge
This Hospital:

97.0%
State:

99.0%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

95.0%
State:

96.8%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

96.0%
State:

98.5%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

10
California:

9
Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital
This Hospital:

51
California:

78
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

95.0%
State:

97.2%
Patients Given a Prescription for a Statin at Discharge
This Hospital:

86.0%
State:

97.5%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

99.0%
California:

98.9%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

85.0%
State:

96.2%
Percent of Patients Given Discharge Instructions
This Hospital:

91.0%
California:

93.5%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

99.4%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

95.0%
California:

96.1%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

98.0%
California:

96.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

98.1%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

95.0%
State:

95.9%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

93.0%
California:

94.3%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

91.0%
State:

95.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

99.0%
California:

98.1%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

96.0%
State:

96.3%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

99.0%
California:

98.2%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

95.0%
State:

96.0%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

98.0%
State:

96.9%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
California:

99.8%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

94.0%
State:

93.9%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

91.0%
State:

96.1%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

96.0%
California:

95.1%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

97.0%
State:

95.5%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

100.0%
California:

99.6%

Outcome of Care

30-Day Mortality Rates from Heart Attack
Here:

16.7%
California:

14.9%
30-Day Mortality Rates from Heart Failure
This Hospital:

11.6%
State:

10.9%
30-Day Mortality Rates from Pneumonia
Here:

14.7%
State:

11.7%
30-Day Readmission Rates from Heart Attack
Here:

20.7%
California:

19.3%
30-Day Readmission Rates from Heart Failure
This Hospital:

22.9%
State:

24.4%
30-Day Readmission Rates from Pneumonia
Here:

19.1%
State:

18.3%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
Here:

$53,929
State:

$83,364
Average Total Payments
Here:

$11,837
State:

$15,491
Number of discharges: 19
Here:

1.95%
State:

0.94%
Acute Myocardial Infarction, Discharged Alive without Complications
Average Covered Charges
This Hospital:

$41,835
State:

$40,505
Average Total Payments
This Hospital:

$5,445
State:

$6,444
Number of discharges: 16
Here:

1.64%
California:

0.21%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$37,361
California:

$39,980
Average Total Payments
This Hospital:

$5,766
State:

$7,146
Number of discharges: 11
This Hospital:

1.13%
State:

1.30%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
This Hospital:

$60,240
California:

$59,369
Average Total Payments
This Hospital:

$8,472
California:

$10,810
Number of discharges: 13
This Hospital:

1.33%
State:

0.79%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
Here:

$19,925
State:

$28,713
Average Total Payments
Here:

$3,909
State:

$4,819
Number of discharges: 13
Here:

1.33%
California:

1.18%
Cellulitis without Major Complications
Average Covered Charges
This Hospital:

$31,773
State:

$36,707
Average Total Payments
This Hospital:

$5,904
State:

$7,245
Number of discharges: 27
This Hospital:

2.77%
California:

2.08%
Chest Pain
Average Covered Charges
Here:

$20,590
California:

$29,034
Average Total Payments
This Hospital:

$3,778
State:

$4,742
Number of discharges: 57
Here:

5.85%
State:

2.11%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$34,304
State:

$46,809
Average Total Payments
This Hospital:

$6,167
California:

$8,290
Number of discharges: 15
This Hospital:

1.54%
State:

1.75%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
Here:

$55,795
California:

$58,013
Average Total Payments
This Hospital:

$7,979
State:

$10,305
Number of discharges: 14
Here:

1.44%
State:

2.00%
Circulatory Disorders Except Acute Myocardial Infarction, with Card Cath without Major Complications
Average Covered Charges
Here:

$44,244
California:

$62,234
Average Total Payments
Here:

$7,372
California:

$9,681
Number of discharges: 11
Here:

1.13%
California:

1.28%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$31,855
California:

$36,899
Average Total Payments
Here:

$5,457
State:

$6,233
Number of discharges: 25
Here:

2.56%
State:

3.09%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$40,889
State:

$46,039
Average Total Payments
Here:

$6,893
California:

$8,685
Number of discharges: 27
This Hospital:

2.77%
California:

1.95%
G.I. Hemorrhage without Complications
Average Covered Charges
This Hospital:

$22,216
State:

$31,715
Average Total Payments
Here:

$4,907
California:

$5,899
Number of discharges: 14
Here:

1.44%
State:

0.44%
G.I. Obstruction with Complications
Average Covered Charges
Here:

$52,993
California:

$44,086
Average Total Payments
Here:

$8,577
State:

$8,042
Number of discharges: 11
Here:

1.13%
State:

0.72%
G.I. Obstruction without Complications
Average Covered Charges
This Hospital:

$23,162
California:

$30,586
Average Total Payments
This Hospital:

$4,387
State:

$5,436
Number of discharges: 12
This Hospital:

1.23%
California:

0.47%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$36,674
California:

$47,292
Average Total Payments
This Hospital:

$7,094
State:

$8,831
Number of discharges: 23
Here:

2.36%
California:

2.91%
Heart Failure and Shock with Major Complications
Average Covered Charges
Here:

$57,565
State:

$70,963
Average Total Payments
This Hospital:

$9,953
State:

$13,159
Number of discharges: 32
Here:

3.28%
State:

3.03%
Heart Failure and Shock without Complications
Average Covered Charges
This Hospital:

$26,633
California:

$32,995
Average Total Payments
This Hospital:

$4,708
California:

$5,851
Number of discharges: 13
Here:

1.33%
State:

1.02%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
This Hospital:

$57,743
State:

$88,197
Average Total Payments
Here:

$12,651
California:

$15,201
Number of discharges: 13
Here:

1.33%
California:

1.05%
Hip and Femur Procedures Except Major Joint without Complications
Average Covered Charges
Here:

$46,553
California:

$68,603
Average Total Payments
Here:

$10,450
State:

$12,359
Number of discharges: 20
This Hospital:

2.05%
California:

0.32%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
Here:

$44,095
State:

$55,669
Average Total Payments
This Hospital:

$8,052
California:

$9,837
Number of discharges: 11
This Hospital:

1.13%
California:

1.65%
Intracranial Hemorrhage or Cerebral Infarction with Major Complications
Average Covered Charges
Here:

$50,305
State:

$95,326
Average Total Payments
This Hospital:

$11,616
California:

$17,327
Number of discharges: 11
Here:

1.13%
State:

1.11%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$35,041
California:

$36,114
Average Total Payments
This Hospital:

$5,405
California:

$6,728
Number of discharges: 29
Here:

2.97%
State:

2.98%
Laparoscopic Cholecystectomy without C.D.E. without Complications
Average Covered Charges
Here:

$32,583
State:

$55,567
Average Total Payments
Here:

$8,052
California:

$9,493
Number of discharges: 11
Here:

1.13%
State:

0.23%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$60,847
California:

$88,239
Average Total Payments
This Hospital:

$14,383
State:

$17,187
Number of discharges: 92
Here:

9.44%
California:

6.26%
Major Small and Large Bowel Procedures with Complications
Average Covered Charges
Here:

$60,108
State:

$124,615
Average Total Payments
Here:

$16,773
California:

$22,968
Number of discharges: 17
Here:

1.74%
California:

0.69%
Major Small and Large Bowel Procedures with Major Complications
Average Covered Charges
This Hospital:

$147,385
California:

$258,767
Average Total Payments
This Hospital:

$34,808
State:

$49,384
Number of discharges: 12
Here:

1.23%
State:

0.51%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes with Major Complications
Average Covered Charges
This Hospital:

$22,561
California:

$49,218
Average Total Payments
Here:

$6,961
California:

$10,092
Number of discharges: 11
This Hospital:

1.13%
California:

0.94%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$25,785
California:

$32,446
Average Total Payments
Here:

$4,717
California:

$5,975
Number of discharges: 27
Here:

2.77%
State:

2.21%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$32,204
California:

$48,439
Average Total Payments
Here:

$6,980
California:

$8,967
Number of discharges: 19
This Hospital:

1.95%
State:

1.90%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
This Hospital:

$67,123
California:

$70,949
Average Total Payments
This Hospital:

$10,372
California:

$12,543
Number of discharges: 25
Here:

2.56%
California:

1.04%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
Here:

$83,034
California:

$101,885
Average Total Payments
This Hospital:

$14,658
State:

$17,925
Number of discharges: 11
This Hospital:

1.13%
State:

1.30%
Respiratory System Diagnosis with Ventilator Support 96+ Hours
Average Covered Charges
Here:

$139,766
California:

$262,024
Average Total Payments
Here:

$32,680
State:

$48,700
Number of discharges: 16
Here:

1.64%
California:

0.44%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
Here:

$74,328
State:

$120,888
Average Total Payments
Here:

$15,498
California:

$21,006
Number of discharges: 14
Here:

1.44%
California:

0.92%
Septicemia or Severe Sepsis with Mechanical Ventilation 96+ Hours
Average Covered Charges
This Hospital:

$178,954
State:

$277,564
Average Total Payments
This Hospital:

$35,812
State:

$53,075
Number of discharges: 13
Here:

1.33%
State:

0.64%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$72,940
State:

$90,173
Average Total Payments
Here:

$13,238
State:

$16,748
Number of discharges: 102
Here:

10.46%
State:

7.21%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
This Hospital:

$41,798
California:

$50,385
Average Total Payments
This Hospital:

$8,759
State:

$9,612
Number of discharges: 28
Here:

2.87%
California:

2.35%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$45,488
California:

$48,755
Average Total Payments
Here:

$6,813
California:

$8,695
Number of discharges: 71
This Hospital:

7.28%
State:

2.75%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
Here:

$56,508
California:

$70,362
Average Total Payments
Here:

$9,346
State:

$12,496
Number of discharges: 29
Here:

2.97%
California:

1.89%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
This Hospital:

$36,982
California:

$34,477
Average Total Payments
Here:

$6,522
California:

$5,838
Number of discharges: 25
Here:

2.56%
State:

0.97%
Spinal Fusion Except Cervical without Major Complications
Average Covered Charges
This Hospital:

$80,574
California:

$154,326
Average Total Payments
Here:

$26,743
California:

$32,547
Number of discharges: 15
This Hospital:

1.54%
State:

0.83%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 36%

How often did nurses communicate well with patients?

Sometimes or never
Here:

6%
California:

7%
Usually
This Hospital:

23%
State:

21%
Always
This Hospital:

71%
California:

72%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

4%
State:

6%
Usually
This Hospital:

17%
California:

17%
Always
Here:

79%
State:

77%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

13%
California:

13%
Usually
Here:

31%
California:

28%
Always
This Hospital:

56%
California:

59%

How often was patients' pain well controlled?

Sometimes or never
Here:

7%
State:

8%
Usually
This Hospital:

26%
State:

25%
Always
This Hospital:

67%
California:

67%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

25%
State:

23%
Usually
This Hospital:

18%
State:

19%
Always
This Hospital:

57%
State:

58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

7%
State:

10%
Usually
Here:

22%
California:

21%
Always
This Hospital:

71%
California:

69%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

20%
State:

18%
Usually
This Hospital:

37%
State:

33%
Always
Here:

43%
California:

49%

Were patients given information about what to do during their recovery at home?

Yes
Here:

81%
California:

81%
No
This Hospital:

19%
California:

19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

9%
State:

10%
7 or 8
This Hospital:

25%
State:

24%
9 or 10
This Hospital:

66%
State:

66%

Would patients recommend the hospital to friends and family?

No
This Hospital:

6%
California:

7%
Yes, probably
This Hospital:

21%
California:

24%
Yes, definitely
Here:

73%
California:

69%

Hospital Acquired Conditions

Blood infection from a catheter in a large vein
Here:

0.282%
California:

0.530%

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
This Hospital:

4.300%
State:

8.180%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.768%
State:

0.170%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.671%
State:

0.043%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

8.000%
California:

5.492%
Outpatients with brain CT scans who got a sinus CT scan at the same time
Here:

0.500%
State:

1.898%

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