QUABOAG VALLEY VNA - PALMER, MA

Submitted by:Barbara Hitchcock, Executive Director
Correct address:
42B Wright Street
Palmer, MA 01069
413-283-9715

Institution representatives - add corrected or new information about QUABOAG VALLEY VNA »

Addresss:
42B WRIGHT STREET
PALMER, MA, 01069
Phone (make sure to verify first before calling): (413) 283-9715

Type of Ownership: Hospital Based Program
Offers Nursing Care Services: Yes
Offers Physical Therapy Services: Yes
Offers Occupational Therapy Services: Yes
Offers Speech Pathology Services: Yes
Offers Medical Social Services: Yes
Offers Home Health Aide Services: Yes

Employment Full-Time Equivalent
Registered Professional Nurses : 10.20
Other Salaried Personnel : 3.50
Occupational Therapists : 1.00
Physical Therapists : 2.05
Home Health Aides : 2.50
Social Workers : 0.30

Provided Services
Home Health Aide Services
Medical Social Services
Nursing Services
Occupational Therapy Services
Other (Not Specified) Services
Pharmacy Services
Physical Therapy Services

Home Health Quality Measures

How often the home health team began their patients' care in a timely manner
This Home Health Center:

98.0%
State:

93.1%
How often the home health team taught patients (or their family caregivers) about their drugs
Here:

100.0%
Massachusetts:

92.6%
How often the home health team checked patients' risk of falling
Here:

92.0%
State:

96.3%
How often the home health team checked patients for depression
This Home Health Center:

97.0%
State:

94.6%
How often the home health team determined whether patients received a flu shot for the current flu season
This Home Health Center:

75.0%
Massachusetts:

72.6%
How often the home health team determined whether their patients received a pneumococcal vaccine (pneumonia shot)
This Home Health Center:

78.0%
State:

65.1%
With diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care
Here:

100.0%
State:

92.6%
How often the home health team checked patients for pain
Here:

100.0%
Massachusetts:

97.0%
How often the home health team treated their patients' pain
Here:

100.0%
Massachusetts:

97.5%
How often the home health team treated heart failure (weakening of the heart) patients' symptoms
This Home Health Center:

100.0%
State:

98.2%
How often the home health team took doctor-ordered action to prevent pressure sores (bed sores)
Here:

99.0%
State:

93.0%
How often the home health team included treatments to prevent pressure sores (bed sores) in the plan of care
This Home Health Center:

98.0%
State:

93.9%
How often the home health team checked patients for the risk of developing pressure sores (bed sores)
This Home Health Center:

100.0%
Massachusetts:

95.2%
How often patients got better at walking or moving around
Here:

50.0%
Massachusetts:

56.8%
How often patients got better at getting in and out of bed
This Home Health Center:

59.0%
Massachusetts:

55.6%
How often patients got better at bathing
Here:

63.0%
Massachusetts:

62.5%
How often patients had less pain when moving around
This Home Health Center:

68.0%
Massachusetts:

68.7%
How often patients' breathing improved
This Home Health Center:

54.0%
Massachusetts:

62.5%
How often patients' wounds improved or healed after an operation
Here:

83.0%
State:

91.1%
How often patients got better at taking their drugs correctly by mouth
Here:

50.0%
State:

47.8%
How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
This Home Health Center:

8.0%
Massachusetts:

11.8%
How often home health patients had to be admitted to the hospital
This Home Health Center:

26.0%
State:

32.3%
Percent of patients who reported that their home health team gave care in a professional way
Here:

93.0%
Massachusetts:

88.2%
Percent of patients who reported that their home health team communicated well with them
This Home Health Center:

90.0%
Massachusetts:

85.8%
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them
Here:

87.0%
Massachusetts:

84.0%
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Here:

93.0%
State:

85.5%
Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family
This Home Health Center:

88.0%
Massachusetts:

82.5%

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