PHOENIX INDIAN MEDICAL CENTER (PHOENIX, AZ) Detailed Hospital Profile

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 34%

How often did nurses communicate well with patients?

Sometimes or never

Here:	6%
Arizona:	5%

Usually

This Hospital:	20%
State:	19%

Always

Here:	74%
State:	76%

How often did doctors communicate well with patients?

Sometimes or never

This Hospital:	2%
Arizona:	6%

Usually

This Hospital:	18%
State:	17%

Always

Here:	80%
State:	77%

How often did patients receive help quickly from hospital staff?

Sometimes or never

Here:	12%
State:	10%

Usually

Here:	25%
State:	25%

Always

This Hospital:	63%
Arizona:	65%

How often was patients' pain well controlled?

Sometimes or never

This Hospital:	6%
State:	7%

Usually

Here:	22%
Arizona:	24%

Always

This Hospital:	72%
State:	69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	16%
State:	20%

Usually

This Hospital:	18%
State:	18%

Always

This Hospital:	66%
Arizona:	62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	12%
State:	10%

Usually

This Hospital:	25%
State:	20%

Always

This Hospital:	63%
State:	70%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	14%
State:	12%

Usually

Here:	35%
State:	32%

Always

Here:	51%
Arizona:	56%

Were patients given information about what to do during their recovery at home?

Yes

Here:	85%
State:	84%

Here:	15%
Arizona:	16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

This Hospital:	7%
State:	9%

7 or 8

Here:	34%
Arizona:	23%

9 or 10

Here:	59%
State:	68%

Would patients recommend the hospital to friends and family?

Here:	4%
Arizona:	6%

Yes, probably

This Hospital:	41%
State:	24%

Yes, definitely

This Hospital:	55%
Arizona:	70%

Process of Care

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

Here:	85.0%
State:	95.8%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

Here:	85.0%
Arizona:	96.6%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	85.0%
State:	97.8%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

Here:	90.0%
State:	96.1%

Percent of Patients Assessed and Given Influenza Vaccination

Here:	83.0%
State:	93.3%

Percent of Patients Assessed and Given Pneumococcal Vaccination

Here:	100.0%
State:	94.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

Here:	77.0%
Arizona:	98.3%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

Here:	100.0%
State:	97.0%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

This Hospital:	97.0%
Arizona:	98.2%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

Here:	95.0%
Arizona:	96.1%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

This Hospital:	95.0%
Arizona:	97.4%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

This Hospital:	100.0%
Arizona:	99.9%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	100.0%
State:	93.7%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	100.0%
State:	96.4%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal

This Hospital:	98.0%
Arizona:	99.7%

Outcome of Care

30-Day Mortality Rates from Pneumonia

This Hospital:	12.6%
Arizona:	11.5%

30-Day Readmission Rates from Pneumonia

Here:	18.2%
Arizona:	18.7%

Hospital Acquired Conditions

Blood infection from a catheter in a large vein

Here:	2.268%
Arizona:	0.463%

Severe pressure sores (bed sores)

Here:	2.268%
Arizona:	0.404%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Cellulitis without Major Complications

Average Covered Charges

Here:	$12,651
Arizona:	$20,968

Average Total Payments

This Hospital:	$9,538
State:	$6,038

Number of discharges: 21

Here:	40.38%
State:	2.18%

Kidney and Urinary Tract Infections without Major Complications

Average Covered Charges

This Hospital:	$9,836
Arizona:	$20,856

Average Total Payments

Here:	$9,377
State:	$5,558

Number of discharges: 16

Here:	30.77%
Arizona:	2.69%

Simple Pneumonia and Pleurisy with Complications

Average Covered Charges

Here:	$9,957
State:	$27,410

Average Total Payments

Here:	$12,067
State:	$7,239

Number of discharges: 15

This Hospital:	28.85%
Arizona:	2.95%

PHOENIX INDIAN MEDICAL CENTER - PHOENIX, AZ

Hospital Consumer Assessment of Healthcare Providers

Process of Care

Pneumonia

Surgery

Outcome of Care

Hospital Acquired Conditions

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

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