PARK RIDGE HEALTH - HENDERSONVILLE, NC

Submitted by:Julia Grathwol, web marketing
The name has been changed to Park Ridge Health. The new address is:
100 Hospital Drive
Hendersonville, NC 28792
the phone is 828 684-8501.
Submitted by:Julia Grathwol, marketing assistant
The name has been changed to Park Ridge Health. The new address is:
100 Hospital Drive
Hendersonville, NC 28792
the phone is 828 684-8501.

Institution representatives - add corrected or new information about PARK RIDGE HEALTH »

Addresss:
100 HOSPITAL DRIVE
HENDERSONVILLE, NC, 28792
Phone (make sure to verify first before calling): (828) 684-8501

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Other
Emergency Services: Yes
Type: Swing Bed Hospitals

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 9.95
Registered Professional Nurses : 151.30
Other Salaried Personnel : 457.87
Occupational Therapists : 3.25
Physical Therapists : 6.73
Registered Pharmacists : 7.15
Respiratory Therapists : 10.75
Speech Pathologists Or Audiologists : 0.90
Physicians : 36.00
Medical Social Workers : 2.75
Medical Laboratory Technologists : 10.55
Nuclear Medicine Technicians : 2.50
Physician Assistants : 2.50
Diagnostic Radiology Technicians : 115.25
Nurse Practitioners: 3.05

Number Of Beds
Total: 103
Total Certified: 48
Psychiatric Unit Beds: 29

Provided Services
Nuclear Medicine Services
Anesthesia Services
Blood Bank Services
CT Scanner Services
Chemotherapy Services
Clinical Laboratory Services
Dedicated Emergency Department Services
Diagnostic Radiology Services
Dietary Services
Emergency Psychiatric Services
Emergency Services
Extracorporeal Shock Wave Lithotripter Services
Geriatric Psychiatric Services
Gerontological Specialty Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
ICU - Surgical Services
Inpatient Surgical Services
Long Term Care (Swing-Beds) Services
Magnetic Resonance Imaging (Mri) Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Opthalmic Surgery Services
Organ Transplant Services
Orthopedic Surgery Services
Outpatient Rehabilitation Services
Outpatient Services
Outpatient Surgery Unit Services
Outppatient Psychiatric Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Positron Emission Tomography (Pet) Scan Services
Postoperative Recovery Room Services
Psychiatric Services
Reconstructive Surgery Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services
Urgent Care Center Services

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 33%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

4%
State:

4%
Usually
Here:

17%
State:

16%
Always
Here:

79%
North Carolina:

80%

How often did doctors communicate well with patients?

Sometimes or never
Here:

4%
North Carolina:

4%
Usually
Here:

12%
North Carolina:

13%
Always
This Hospital:

84%
State:

83%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

8%
North Carolina:

9%
Usually
This Hospital:

21%
North Carolina:

24%
Always
Here:

71%
North Carolina:

67%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

6%
North Carolina:

7%
Usually
Here:

20%
State:

22%
Always
This Hospital:

74%
State:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

20%
State:

19%
Usually
This Hospital:

18%
North Carolina:

16%
Always
This Hospital:

62%
North Carolina:

65%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

4%
State:

10%
Usually
Here:

12%
State:

19%
Always
This Hospital:

84%
State:

71%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

7%
North Carolina:

9%
Usually
This Hospital:

30%
North Carolina:

28%
Always
Here:

63%
State:

63%

Were patients given information about what to do during their recovery at home?

Yes
Here:

84%
State:

84%
No
Here:

16%
North Carolina:

16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

5%
North Carolina:

7%
7 or 8
Here:

19%
State:

23%
9 or 10
This Hospital:

76%
State:

70%

Would patients recommend the hospital to friends and family?

No
Here:

3%
State:

5%
Yes, probably
This Hospital:

16%
State:

24%
Yes, definitely
Here:

81%
North Carolina:

71%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$12,375
North Carolina:

$14,669
Average Total Payments
Here:

$5,039
State:

$5,810
Number of discharges: 17
Here:

2.22%
North Carolina:

1.66%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
Here:

$15,189
North Carolina:

$22,422
Average Total Payments
This Hospital:

$7,408
State:

$8,780
Number of discharges: 18
This Hospital:

2.35%
North Carolina:

1.07%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
Here:

$9,265
North Carolina:

$10,855
Average Total Payments
This Hospital:

$3,437
North Carolina:

$3,934
Number of discharges: 23
Here:

3.00%
North Carolina:

1.74%
Cellulitis without Major Complications
Average Covered Charges
Here:

$10,872
North Carolina:

$13,979
Average Total Payments
This Hospital:

$4,857
North Carolina:

$5,681
Number of discharges: 19
This Hospital:

2.48%
State:

1.56%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
This Hospital:

$17,931
State:

$16,598
Average Total Payments
This Hospital:

$5,851
State:

$6,474
Number of discharges: 20
This Hospital:

2.61%
North Carolina:

1.95%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
Here:

$16,884
State:

$20,025
Average Total Payments
This Hospital:

$7,055
State:

$7,977
Number of discharges: 30
This Hospital:

3.91%
North Carolina:

2.12%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$13,510
State:

$14,805
Average Total Payments
This Hospital:

$4,313
North Carolina:

$5,010
Number of discharges: 25
This Hospital:

3.26%
North Carolina:

3.29%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$21,580
North Carolina:

$17,587
Average Total Payments
Here:

$6,164
State:

$6,877
Number of discharges: 19
This Hospital:

2.48%
State:

2.04%
G.I. Hemorrhage with Major Complications
Average Covered Charges
This Hospital:

$21,817
State:

$30,201
Average Total Payments
This Hospital:

$10,091
State:

$12,281
Number of discharges: 14
This Hospital:

1.83%
North Carolina:

0.73%
G.I. Hemorrhage without Complications
Average Covered Charges
Here:

$10,925
State:

$13,258
Average Total Payments
Here:

$4,481
North Carolina:

$4,913
Number of discharges: 13
This Hospital:

1.69%
North Carolina:

0.38%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$12,062
North Carolina:

$16,617
Average Total Payments
Here:

$6,193
North Carolina:

$6,986
Number of discharges: 15
This Hospital:

1.96%
State:

3.07%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$21,022
State:

$23,957
Average Total Payments
This Hospital:

$8,917
State:

$10,019
Number of discharges: 24
This Hospital:

3.13%
North Carolina:

3.02%
Heart Failure and Shock without Complications
Average Covered Charges
Here:

$12,922
North Carolina:

$12,262
Average Total Payments
Here:

$3,992
State:

$4,640
Number of discharges: 20
This Hospital:

2.61%
State:

1.14%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
This Hospital:

$36,322
North Carolina:

$36,549
Average Total Payments
Here:

$11,339
State:

$12,287
Number of discharges: 18
Here:

2.35%
North Carolina:

1.15%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
Here:

$15,842
North Carolina:

$21,044
Average Total Payments
Here:

$6,749
North Carolina:

$7,833
Number of discharges: 13
This Hospital:

1.69%
State:

1.70%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$10,937
North Carolina:

$14,052
Average Total Payments
This Hospital:

$4,600
North Carolina:

$5,326
Number of discharges: 25
Here:

3.26%
North Carolina:

2.46%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$35,130
State:

$42,293
Average Total Payments
This Hospital:

$12,763
North Carolina:

$13,554
Number of discharges: 47
Here:

6.13%
State:

6.15%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
Here:

$11,874
North Carolina:

$13,158
Average Total Payments
Here:

$4,053
State:

$4,790
Number of discharges: 14
Here:

1.83%
State:

1.96%
Psychoses
Average Covered Charges
Here:

$11,268
State:

$13,330
Average Total Payments
This Hospital:

$5,430
North Carolina:

$6,188
Number of discharges: 128
Here:

16.69%
State:

0.92%
Pulmonary Embolism without Major Complications
Average Covered Charges
Here:

$19,327
State:

$18,944
Average Total Payments
This Hospital:

$6,287
State:

$7,213
Number of discharges: 13
Here:

1.69%
North Carolina:

0.57%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$9,427
State:

$14,717
Average Total Payments
This Hospital:

$4,784
State:

$5,673
Number of discharges: 16
This Hospital:

2.09%
State:

1.29%
Renal Failure with Major Complications
Average Covered Charges
This Hospital:

$19,311
State:

$26,632
Average Total Payments
Here:

$9,579
State:

$11,435
Number of discharges: 15
This Hospital:

1.96%
State:

1.71%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
This Hospital:

$16,822
North Carolina:

$22,947
Average Total Payments
This Hospital:

$9,005
State:

$9,860
Number of discharges: 19
Here:

2.48%
North Carolina:

0.84%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$19,602
State:

$32,059
Average Total Payments
This Hospital:

$11,142
State:

$12,838
Number of discharges: 73
Here:

9.52%
North Carolina:

5.09%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$13,989
North Carolina:

$19,865
Average Total Payments
Here:

$6,724
North Carolina:

$7,684
Number of discharges: 24
Here:

3.13%
North Carolina:

1.78%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$15,175
State:

$17,495
Average Total Payments
Here:

$5,900
State:

$6,811
Number of discharges: 36
This Hospital:

4.69%
North Carolina:

2.26%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$22,768
North Carolina:

$25,424
Average Total Payments
Here:

$8,886
State:

$9,800
Number of discharges: 20
Here:

2.61%
North Carolina:

2.12%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
Here:

$13,683
State:

$13,441
Average Total Payments
Here:

$4,265
North Carolina:

$4,784
Number of discharges: 29
This Hospital:

3.78%
State:

0.79%
Syncope and Collapse
Average Covered Charges
This Hospital:

$11,835
State:

$14,967
Average Total Payments
This Hospital:

$4,311
State:

$4,973
Number of discharges: 20
This Hospital:

2.61%
State:

1.63%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
This Hospital:

29.500%
State:

33.381%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

11.300%
State:

8.387%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.098%
North Carolina:

0.085%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.105%
North Carolina:

0.026%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
This Hospital:

11.300%
State:

5.566%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

100.0%
North Carolina:

99.4%
Percent of Patients Given Aspirin at Discharge
Here:

100.0%
State:

99.5%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

100.0%
State:

99.5%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

15
North Carolina:

8
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

100.0%
North Carolina:

96.2%
Patients Given a Prescription for a Statin at Discharge
Here:

100.0%
North Carolina:

98.3%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
State:

99.5%
Percent of Patients Given Discharge Instructions
Here:

100.0%
State:

93.8%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

94.0%
State:

95.8%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

98.0%
North Carolina:

96.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
North Carolina:

99.3%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

94.0%
State:

95.8%
Percent of Patients Assessed and Given Influenza Vaccination
Here:

94.0%
State:

95.4%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

91.0%
State:

97.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

98.0%
State:

98.8%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

96.0%
State:

97.7%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

98.0%
State:

99.0%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

94.0%
State:

97.5%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

98.0%
State:

98.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
State:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

94.0%
North Carolina:

96.0%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

100.0%
State:

97.6%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

97.0%
North Carolina:

97.7%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

96.0%
State:

96.7%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
State:

99.8%

Outcome of Care

30-Day Mortality Rates from Heart Attack
Here:

14.5%
State:

15.2%
30-Day Mortality Rates from Heart Failure
Here:

12.9%
North Carolina:

11.5%
30-Day Mortality Rates from Pneumonia
This Hospital:

12.9%
State:

12.5%
30-Day Readmission Rates from Heart Attack
This Hospital:

18.9%
State:

19.6%
30-Day Readmission Rates from Heart Failure
Here:

21.2%
North Carolina:

24.1%
30-Day Readmission Rates from Pneumonia
Here:

16.1%
North Carolina:

18.8%

Hospital Acquired Conditions

Falls and injuries
This Hospital:

0.689%
State:

0.641%
Blood infection from a catheter in a large vein
Here:

0.344%
State:

0.418%

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