NORTHERN HOSPITAL OF SURRY COUNTY - MOUNT AIRY, NC

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Addresss:
830 ROCKFORD ST
MOUNT AIRY, NC, 27030
Phone (make sure to verify first before calling): (336) 719-7000

Hospital Type: Acute Care Hospitals
Hospital Owner: Government - Hospital District or Authority
Emergency Services: Yes
Type: Swing Bed Hospitals

Overall Star Rating: 4 Stars
Health Inspections Star Rating: 4 Stars
Nurse Staffing Star Rating: 4 Stars
Quality Measures Star Rating: 2 Stars
RN Only Star Rating: 4 Stars

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 20.00
Registered Professional Nurses : 96.00
Other Salaried Personnel : 403.00
Certified Registered Nurse Anesthetists (CRNA) : 3.00
Dieticians : 0.75
Registered Pharmacists : 3.00
Respiratory Therapists : 6.75
Physicians : 4.00
Medical Social Workers : 3.00
Physician Assistants : 2.00

Number Of Beds
Total: 112
Total Certified: 112
Psychiatric Unit Beds: 12

Provided Services
Nuclear Medicine Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Long Term Care (Swing-Beds) Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Optometric Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services

Complaint Deficiency

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 36%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

6%
North Carolina:

4%
Usually
Here:

17%
State:

16%
Always
This Hospital:

77%
North Carolina:

80%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

6%
State:

4%
Usually
Here:

17%
State:

13%
Always
Here:

77%
North Carolina:

83%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

13%
State:

9%
Usually
This Hospital:

26%
North Carolina:

24%
Always
This Hospital:

61%
North Carolina:

67%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

8%
North Carolina:

7%
Usually
This Hospital:

28%
State:

22%
Always
Here:

64%
North Carolina:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

21%
North Carolina:

19%
Usually
This Hospital:

15%
State:

16%
Always
Here:

64%
North Carolina:

65%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

10%
North Carolina:

10%
Usually
This Hospital:

14%
North Carolina:

19%
Always
Here:

76%
North Carolina:

71%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

9%
North Carolina:

9%
Usually
This Hospital:

32%
North Carolina:

28%
Always
This Hospital:

59%
State:

63%

Were patients given information about what to do during their recovery at home?

Yes
Here:

86%
North Carolina:

84%
No
This Hospital:

14%
North Carolina:

16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

10%
North Carolina:

7%
7 or 8
Here:

28%
State:

23%
9 or 10
Here:

62%
North Carolina:

70%

Would patients recommend the hospital to friends and family?

No
This Hospital:

6%
North Carolina:

5%
Yes, probably
This Hospital:

33%
North Carolina:

24%
Yes, definitely
This Hospital:

61%
State:

71%

Hospital Acquired Conditions

Falls and injuries
This Hospital:

0.282%
State:

0.641%
Blood infection from a catheter in a large vein
Here:

0.282%
North Carolina:

0.418%
Signs of Uncontrolled Blood Sugar
This Hospital:

0.282%
State:

0.124%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
Here:

100.0%
North Carolina:

99.4%
Percent of Patients Given Aspirin at Discharge
This Hospital:

87.0%
State:

99.5%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

100.0%
State:

99.5%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

12
North Carolina:

8
Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital
Here:

33
State:

49
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

98.0%
North Carolina:

96.2%
Patients Given a Prescription for a Statin at Discharge
This Hospital:

80.0%
State:

98.3%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

99.0%
State:

99.5%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

91.0%
State:

97.3%
Percent of Patients Given Discharge Instructions
This Hospital:

90.0%
North Carolina:

93.8%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

99.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

96.0%
North Carolina:

95.8%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

91.0%
State:

96.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
North Carolina:

99.3%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

90.0%
State:

95.8%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

96.0%
North Carolina:

95.4%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

97.0%
State:

97.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

99.0%
State:

98.8%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

97.0%
North Carolina:

97.7%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

99.0%
State:

99.0%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

97.0%
State:

97.5%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

98.0%
State:

98.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
State:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

83.0%
North Carolina:

96.0%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

97.0%
State:

97.6%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

97.0%
North Carolina:

97.7%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

89.0%
North Carolina:

96.7%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

100.0%
State:

99.8%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

16.2%
North Carolina:

15.2%
30-Day Mortality Rates from Heart Failure
This Hospital:

8.9%
State:

11.5%
30-Day Mortality Rates from Pneumonia
Here:

9.8%
North Carolina:

12.5%
30-Day Readmission Rates from Heart Attack
This Hospital:

20.0%
North Carolina:

19.6%
30-Day Readmission Rates from Heart Failure
This Hospital:

23.4%
North Carolina:

24.1%
30-Day Readmission Rates from Pneumonia
This Hospital:

20.4%
North Carolina:

18.8%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
This Hospital:

35.000%
State:

33.381%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

7.200%
State:

8.387%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.035%
State:

0.085%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.008%
North Carolina:

0.026%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
This Hospital:

7.400%
North Carolina:

5.566%
Outpatients with brain CT scans who got a sinus CT scan at the same time
Here:

3.000%
North Carolina:

2.465%

Quality Measures

Percent of long-stay residents who lose too much weight
This Hospital:

6.5%
North Carolina:

8.7%
Percent of long-stay residents with a urinary tract infection
Here:

12.9%
State:

8.1%
Percent of long-stay residents who have depressive symptoms
This Hospital:

26.7%
State:

6.2%
Percent of long-stay residents who were physically restrained
Here:

3.3%
State:

1.8%
Percent of long-stay residents experiencing one or more falls with major injury
Here:

9.7%
North Carolina:

3.2%
Percent of long-stay residents assessed and given, appropriately, the seasonal influenza vaccine
This Hospital:

100.0%
North Carolina:

94.9%
Percent of long-stay residents assessed and given, appropriately, the pneumococcal vaccine
Here:

100.0%
State:

96.5%
Percent of long-stay residents who received an antipsychotic medication
Here:

12.9%
State:

21.0%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Atherosclerosis without Major Complications
Average Covered Charges
This Hospital:

$9,838
North Carolina:

$11,840
Average Total Payments
Here:

$3,661
North Carolina:

$4,012
Number of discharges: 11
This Hospital:

0.78%
State:

0.57%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$12,185
State:

$14,669
Average Total Payments
This Hospital:

$5,370
State:

$5,810
Number of discharges: 40
Here:

2.85%
State:

1.66%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
This Hospital:

$18,554
North Carolina:

$22,422
Average Total Payments
This Hospital:

$7,958
North Carolina:

$8,780
Number of discharges: 18
This Hospital:

1.28%
North Carolina:

1.07%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$9,528
North Carolina:

$10,855
Average Total Payments
Here:

$3,632
North Carolina:

$3,934
Number of discharges: 44
This Hospital:

3.14%
State:

1.74%
Cellulitis without Major Complications
Average Covered Charges
Here:

$10,954
State:

$13,979
Average Total Payments
This Hospital:

$5,377
State:

$5,681
Number of discharges: 15
This Hospital:

1.07%
North Carolina:

1.56%
Chest Pain
Average Covered Charges
Here:

$8,307
North Carolina:

$12,542
Average Total Payments
This Hospital:

$3,491
North Carolina:

$3,788
Number of discharges: 115
Here:

8.20%
North Carolina:

2.07%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$10,263
State:

$16,598
Average Total Payments
This Hospital:

$5,945
North Carolina:

$6,474
Number of discharges: 33
This Hospital:

2.35%
State:

1.95%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$14,416
State:

$20,025
Average Total Payments
Here:

$7,292
State:

$7,977
Number of discharges: 35
Here:

2.49%
State:

2.12%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$10,479
North Carolina:

$13,090
Average Total Payments
This Hospital:

$4,863
North Carolina:

$4,841
Number of discharges: 15
This Hospital:

1.07%
State:

1.35%
Diabetes with Complications
Average Covered Charges
This Hospital:

$11,066
State:

$14,802
Average Total Payments
Here:

$5,177
North Carolina:

$5,742
Number of discharges: 16
This Hospital:

1.14%
North Carolina:

0.86%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$9,557
State:

$14,805
Average Total Payments
Here:

$4,522
State:

$5,010
Number of discharges: 53
This Hospital:

3.78%
State:

3.29%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$12,875
State:

$17,587
Average Total Payments
Here:

$6,299
North Carolina:

$6,877
Number of discharges: 40
This Hospital:

2.85%
North Carolina:

2.04%
G.I. Hemorrhage with Major Complications
Average Covered Charges
This Hospital:

$19,744
State:

$30,201
Average Total Payments
Here:

$10,441
North Carolina:

$12,281
Number of discharges: 13
Here:

0.93%
North Carolina:

0.73%
G.I. Obstruction with Complications
Average Covered Charges
This Hospital:

$13,851
North Carolina:

$16,501
Average Total Payments
This Hospital:

$6,016
State:

$6,542
Number of discharges: 11
This Hospital:

0.78%
State:

0.62%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$12,065
State:

$16,617
Average Total Payments
This Hospital:

$6,254
North Carolina:

$6,986
Number of discharges: 62
This Hospital:

4.42%
North Carolina:

3.07%
Heart Failure and Shock with Major Complications
Average Covered Charges
Here:

$17,183
North Carolina:

$23,957
Average Total Payments
Here:

$8,924
North Carolina:

$10,019
Number of discharges: 85
Here:

6.06%
State:

3.02%
Heart Failure and Shock without Complications
Average Covered Charges
Here:

$10,153
North Carolina:

$12,262
Average Total Payments
Here:

$4,172
State:

$4,640
Number of discharges: 25
This Hospital:

1.78%
State:

1.14%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$26,961
State:

$36,549
Average Total Payments
This Hospital:

$11,752
State:

$12,287
Number of discharges: 26
This Hospital:

1.85%
State:

1.15%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
This Hospital:

$14,686
North Carolina:

$21,044
Average Total Payments
This Hospital:

$7,203
North Carolina:

$7,833
Number of discharges: 11
This Hospital:

0.78%
North Carolina:

1.70%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
Here:

$15,293
State:

$19,339
Average Total Payments
This Hospital:

$7,276
North Carolina:

$8,154
Number of discharges: 26
Here:

1.85%
North Carolina:

1.09%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$12,048
North Carolina:

$14,052
Average Total Payments
This Hospital:

$5,097
State:

$5,326
Number of discharges: 23
Here:

1.64%
North Carolina:

2.46%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$25,101
State:

$42,293
Average Total Payments
Here:

$12,675
State:

$13,554
Number of discharges: 75
Here:

5.35%
North Carolina:

6.15%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
Here:

$9,118
State:

$13,158
Average Total Payments
This Hospital:

$4,246
State:

$4,790
Number of discharges: 19
Here:

1.35%
State:

1.96%
Poisoning and Toxic Effects of Drugs without Major Complications
Average Covered Charges
This Hospital:

$7,432
State:

$13,125
Average Total Payments
This Hospital:

$3,957
North Carolina:

$4,359
Number of discharges: 20
Here:

1.43%
State:

0.45%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
This Hospital:

$14,603
North Carolina:

$21,562
Average Total Payments
Here:

$7,945
North Carolina:

$8,579
Number of discharges: 88
This Hospital:

6.27%
State:

1.96%
Pulmonary Embolism without Major Complications
Average Covered Charges
This Hospital:

$16,344
North Carolina:

$18,944
Average Total Payments
This Hospital:

$6,521
North Carolina:

$7,213
Number of discharges: 13
This Hospital:

0.93%
North Carolina:

0.57%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
Here:

$9,285
State:

$14,717
Average Total Payments
Here:

$4,871
State:

$5,673
Number of discharges: 32
This Hospital:

2.28%
State:

1.29%
Renal Failure with Complications
Average Covered Charges
Here:

$10,273
North Carolina:

$16,705
Average Total Payments
Here:

$6,157
North Carolina:

$6,949
Number of discharges: 18
Here:

1.28%
State:

2.38%
Renal Failure with Major Complications
Average Covered Charges
This Hospital:

$16,007
North Carolina:

$26,632
Average Total Payments
This Hospital:

$9,704
North Carolina:

$11,435
Number of discharges: 11
This Hospital:

0.78%
State:

1.71%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
Here:

$19,046
North Carolina:

$22,947
Average Total Payments
This Hospital:

$8,544
State:

$9,860
Number of discharges: 17
Here:

1.21%
North Carolina:

0.84%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
Here:

$21,256
State:

$30,856
Average Total Payments
This Hospital:

$12,067
North Carolina:

$13,291
Number of discharges: 47
Here:

3.35%
State:

1.35%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$19,947
State:

$32,059
Average Total Payments
Here:

$11,283
North Carolina:

$12,838
Number of discharges: 178
This Hospital:

12.69%
North Carolina:

5.09%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
This Hospital:

$13,084
State:

$19,865
Average Total Payments
This Hospital:

$7,029
State:

$7,684
Number of discharges: 51
This Hospital:

3.64%
State:

1.78%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$14,540
State:

$17,495
Average Total Payments
Here:

$6,479
State:

$6,811
Number of discharges: 16
This Hospital:

1.14%
State:

2.26%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
Here:

$17,046
North Carolina:

$25,424
Average Total Payments
This Hospital:

$8,948
State:

$9,800
Number of discharges: 27
This Hospital:

1.92%
State:

2.12%
Syncope and Collapse
Average Covered Charges
This Hospital:

$12,473
North Carolina:

$14,967
Average Total Payments
Here:

$4,488
State:

$4,973
Number of discharges: 60
Here:

4.28%
North Carolina:

1.63%
Transient Ischemia
Average Covered Charges
Here:

$10,559
State:

$15,482
Average Total Payments
Here:

$4,462
North Carolina:

$4,882
Number of discharges: 14
This Hospital:

1.00%
State:

1.10%

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