NORTHCREST MEDICAL CENTER - SPRINGFIELD, TN

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Addresss:
100 NORTHCREST DRIVE
SPRINGFIELD, TN, 37172
Phone (make sure to verify first before calling): (615) 384-2411

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Other
Emergency Services: Yes
Type: Psychiatric Units

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 30.00
Registered Professional Nurses : 104.30
Other Salaried Personnel : 261.00
Dieticians : 2.50
Respiratory Therapists : 7.40
Medical Social Workers : 2.00

Number Of Beds
Total: 109
Total Certified: 109
Psychiatric Unit Beds: 20

Provided Services
Nuclear Medicine Services
Acute Renal Dialysis Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Organ Transplant Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services
Speech Pathology Services

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
Here:

100.0%
State:

99.3%
Percent of Patients Given Aspirin at Discharge
Here:

100.0%
Tennessee:

99.5%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
State:

98.0%
Percent of Patients Given Beta Blocker at Discharge
Here:

100.0%
State:

99.5%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

99.9%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

5
State:

6
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

97.0%
Tennessee:

96.4%
Patients Given a Prescription for a Statin at Discharge
Here:

100.0%
Tennessee:

97.9%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
Tennessee:

98.6%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
State:

96.4%
Percent of Patients Given Discharge Instructions
Here:

100.0%
State:

91.6%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

99.4%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

98.0%
Tennessee:

96.9%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

99.0%
Tennessee:

97.4%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

99.0%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

99.0%
State:

95.2%
Percent of Patients Assessed and Given Influenza Vaccination
Here:

100.0%
State:

95.4%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

100.0%
Tennessee:

97.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

100.0%
State:

98.5%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

100.0%
Tennessee:

96.4%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
Here:

100.0%
Tennessee:

98.3%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

100.0%
State:

96.6%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

100.0%
Tennessee:

97.6%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
State:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

100.0%
State:

92.9%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

100.0%
Tennessee:

96.1%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

85.0%
State:

97.0%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

96.0%
Tennessee:

96.3%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

100.0%
State:

99.8%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

14.5%
State:

15.1%
30-Day Mortality Rates from Heart Failure
This Hospital:

13.3%
State:

11.7%
30-Day Mortality Rates from Pneumonia
This Hospital:

13.0%
State:

12.4%
30-Day Readmission Rates from Heart Attack
Here:

19.6%
Tennessee:

20.3%
30-Day Readmission Rates from Heart Failure
This Hospital:

24.6%
State:

25.0%
30-Day Readmission Rates from Pneumonia
Here:

18.5%
State:

19.3%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
This Hospital:

41.500%
Tennessee:

34.494%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

9.300%
State:

8.346%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.089%
Tennessee:

0.170%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.075%
Tennessee:

0.080%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

6.900%
Tennessee:

4.940%

Hospital Acquired Conditions

Falls and injuries
This Hospital:

0.921%
Tennessee:

0.749%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
Here:

$11,309
Tennessee:

$17,020
Average Total Payments
Here:

$5,221
Tennessee:

$5,041
Number of discharges: 11
Here:

1.22%
State:

1.33%
Cellulitis without Major Complications
Average Covered Charges
This Hospital:

$10,574
Tennessee:

$16,279
Average Total Payments
Here:

$5,247
Tennessee:

$5,032
Number of discharges: 23
Here:

2.54%
State:

1.82%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$13,156
Tennessee:

$19,593
Average Total Payments
This Hospital:

$5,864
Tennessee:

$5,660
Number of discharges: 45
Here:

4.98%
Tennessee:

2.47%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
Here:

$19,114
State:

$23,923
Average Total Payments
Here:

$7,307
Tennessee:

$7,037
Number of discharges: 57
This Hospital:

6.31%
State:

2.65%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$11,816
State:

$14,972
Average Total Payments
Here:

$4,675
Tennessee:

$4,309
Number of discharges: 36
This Hospital:

3.98%
Tennessee:

2.17%
Circulatory Disorders Except Acute Myocardial Infarction, with Card Cath without Major Complications
Average Covered Charges
This Hospital:

$19,370
State:

$28,176
Average Total Payments
Here:

$6,428
State:

$6,835
Number of discharges: 19
Here:

2.10%
State:

2.04%
Diabetes with Complications
Average Covered Charges
Here:

$12,394
State:

$17,403
Average Total Payments
This Hospital:

$5,096
Tennessee:

$5,111
Number of discharges: 13
This Hospital:

1.44%
Tennessee:

0.69%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders with Major Complications
Average Covered Charges
Here:

$24,196
State:

$26,619
Average Total Payments
This Hospital:

$7,190
State:

$7,338
Number of discharges: 13
Here:

1.44%
Tennessee:

0.57%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$11,594
Tennessee:

$16,359
Average Total Payments
This Hospital:

$4,469
State:

$4,325
Number of discharges: 37
This Hospital:

4.09%
Tennessee:

3.25%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$15,304
Tennessee:

$20,711
Average Total Payments
Here:

$6,281
Tennessee:

$6,053
Number of discharges: 35
Here:

3.87%
Tennessee:

1.86%
G.I. Hemorrhage with Major Complications
Average Covered Charges
This Hospital:

$31,008
State:

$35,913
Average Total Payments
This Hospital:

$10,790
State:

$10,628
Number of discharges: 14
Here:

1.55%
Tennessee:

0.68%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$14,215
Tennessee:

$19,150
Average Total Payments
This Hospital:

$6,184
Tennessee:

$6,090
Number of discharges: 14
This Hospital:

1.55%
State:

3.17%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$20,056
State:

$29,962
Average Total Payments
This Hospital:

$9,173
State:

$8,869
Number of discharges: 24
Here:

2.65%
State:

2.69%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$34,382
Tennessee:

$42,601
Average Total Payments
This Hospital:

$11,730
State:

$11,072
Number of discharges: 13
This Hospital:

1.44%
State:

1.11%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
This Hospital:

$17,895
State:

$25,624
Average Total Payments
Here:

$6,874
Tennessee:

$6,993
Number of discharges: 14
Here:

1.55%
State:

1.55%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
This Hospital:

$14,877
Tennessee:

$22,616
Average Total Payments
This Hospital:

$7,132
State:

$6,897
Number of discharges: 16
This Hospital:

1.77%
State:

1.25%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
Here:

$12,432
Tennessee:

$15,485
Average Total Payments
Here:

$4,851
Tennessee:

$4,583
Number of discharges: 38
Here:

4.20%
State:

3.34%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$34,518
Tennessee:

$48,672
Average Total Payments
This Hospital:

$13,320
State:

$13,186
Number of discharges: 41
This Hospital:

4.54%
Tennessee:

5.32%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$10,247
State:

$14,272
Average Total Payments
This Hospital:

$4,305
State:

$4,148
Number of discharges: 26
This Hospital:

2.88%
Tennessee:

2.15%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
This Hospital:

$23,676
Tennessee:

$26,754
Average Total Payments
This Hospital:

$8,022
Tennessee:

$7,625
Number of discharges: 31
This Hospital:

3.43%
State:

1.78%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
Here:

$11,800
Tennessee:

$17,917
Average Total Payments
This Hospital:

$4,953
State:

$4,923
Number of discharges: 26
This Hospital:

2.88%
Tennessee:

1.25%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$12,945
State:

$19,625
Average Total Payments
This Hospital:

$6,422
State:

$6,067
Number of discharges: 20
Here:

2.21%
Tennessee:

2.21%
Renal Failure with Major Complications
Average Covered Charges
Here:

$18,816
Tennessee:

$30,685
Average Total Payments
Here:

$9,778
State:

$9,923
Number of discharges: 19
This Hospital:

2.10%
State:

1.65%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
This Hospital:

$27,331
Tennessee:

$27,845
Average Total Payments
Here:

$9,059
State:

$8,368
Number of discharges: 27
This Hospital:

2.99%
Tennessee:

0.93%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
Here:

$32,738
State:

$40,945
Average Total Payments
Here:

$12,597
State:

$11,818
Number of discharges: 33
Here:

3.65%
Tennessee:

1.09%
Respiratory System Diagnosis with Ventilator Support 96+ Hours
Average Covered Charges
Here:

$83,312
State:

$114,067
Average Total Payments
This Hospital:

$31,927
State:

$33,224
Number of discharges: 12
This Hospital:

1.33%
State:

0.42%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$37,806
State:

$51,409
Average Total Payments
Here:

$14,088
State:

$14,090
Number of discharges: 11
This Hospital:

1.22%
State:

1.16%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$29,095
State:

$38,065
Average Total Payments
Here:

$11,968
Tennessee:

$11,398
Number of discharges: 54
Here:

5.97%
Tennessee:

4.50%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$14,911
Tennessee:

$21,763
Average Total Payments
Here:

$7,134
State:

$6,717
Number of discharges: 15
Here:

1.66%
State:

1.42%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$16,814
State:

$20,741
Average Total Payments
This Hospital:

$6,215
State:

$5,942
Number of discharges: 83
Here:

9.18%
Tennessee:

3.38%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
Here:

$23,446
State:

$30,931
Average Total Payments
This Hospital:

$9,097
State:

$8,698
Number of discharges: 44
Here:

4.87%
Tennessee:

2.30%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
This Hospital:

$12,763
Tennessee:

$15,203
Average Total Payments
Here:

$4,417
State:

$4,222
Number of discharges: 18
Here:

1.99%
Tennessee:

1.35%
Syncope and Collapse
Average Covered Charges
This Hospital:

$14,223
State:

$17,657
Average Total Payments
This Hospital:

$4,526
Tennessee:

$4,362
Number of discharges: 22
This Hospital:

2.43%
Tennessee:

1.51%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 26%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

4%
Tennessee:

5%
Usually
This Hospital:

16%
State:

16%
Always
This Hospital:

80%
Tennessee:

79%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

4%
Tennessee:

4%
Usually
This Hospital:

15%
Tennessee:

13%
Always
This Hospital:

81%
Tennessee:

83%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

9%
State:

10%
Usually
Here:

22%
Tennessee:

23%
Always
This Hospital:

69%
Tennessee:

67%

How often was patients' pain well controlled?

Sometimes or never
Here:

7%
State:

7%
Usually
Here:

20%
State:

22%
Always
Here:

73%
Tennessee:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

19%
State:

21%
Usually
This Hospital:

18%
State:

16%
Always
This Hospital:

63%
State:

63%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

7%
State:

10%
Usually
This Hospital:

16%
Tennessee:

18%
Always
Here:

77%
State:

72%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

13%
Tennessee:

8%
Usually
Here:

36%
Tennessee:

26%
Always
This Hospital:

51%
Tennessee:

66%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

83%
State:

82%
No
Here:

17%
Tennessee:

18%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

8%
Tennessee:

9%
7 or 8
Here:

22%
Tennessee:

23%
9 or 10
Here:

70%
State:

68%

Would patients recommend the hospital to friends and family?

No
This Hospital:

5%
State:

6%
Yes, probably
Here:

26%
State:

25%
Yes, definitely
This Hospital:

69%
Tennessee:

69%

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