NEW ENGLAND BAPTIST HOSPITAL - BOSTON, MA

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Addresss:
125 PARKER HILL AVENUE
BOSTON, MA, 02120
Phone (make sure to verify first before calling): (617) 754-5800

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: No

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 5.00
Registered Professional Nurses : 112.50
Other Salaried Personnel : 772.75
Dieticians : 3.00
Occupational Therapists : 1.00
Physical Therapists : 14.75
Registered Pharmacists : 7.00
Respiratory Therapists : 6.75
Physicians : 3.00
Medical Social Workers : 6.50

Number Of Beds
Total: 92
Total Certified: 92

Provided Services
Nuclear Medicine Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 58%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

3%
Massachusetts:

5%
Usually
This Hospital:

12%
Massachusetts:

17%
Always
Here:

85%
State:

78%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

3%
Massachusetts:

5%
Usually
Here:

14%
Massachusetts:

15%
Always
This Hospital:

83%
State:

80%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

6%
State:

10%
Usually
This Hospital:

24%
State:

26%
Always
Here:

70%
Massachusetts:

64%

How often was patients' pain well controlled?

Sometimes or never
Here:

6%
State:

7%
Usually
Here:

18%
Massachusetts:

22%
Always
Here:

76%
State:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

16%
State:

19%
Usually
Here:

17%
State:

19%
Always
Here:

67%
Massachusetts:

62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

6%
Massachusetts:

8%
Usually
Here:

16%
Massachusetts:

19%
Always
This Hospital:

78%
Massachusetts:

73%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

14%
Massachusetts:

15%
Usually
Here:

30%
Massachusetts:

34%
Always
This Hospital:

56%
State:

51%

Were patients given information about what to do during their recovery at home?

Yes
Here:

92%
State:

86%
No
This Hospital:

8%
State:

14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

3%
State:

8%
7 or 8
Here:

13%
State:

24%
9 or 10
Here:

84%
Massachusetts:

68%

Would patients recommend the hospital to friends and family?

No
Here:

1%
State:

4%
Yes, probably
Here:

8%
State:

23%
Yes, definitely
Here:

91%
Massachusetts:

73%

Process of Care

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
Massachusetts:

99.4%
Percent of Patients Given Discharge Instructions
Here:

100.0%
Massachusetts:

94.2%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

100.0%
State:

96.6%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

94.0%
State:

96.0%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

100.0%
Massachusetts:

96.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

99.0%
Massachusetts:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

97.0%
State:

97.5%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
Here:

100.0%
Massachusetts:

98.8%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

97.0%
State:

97.8%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

97.0%
State:

98.3%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
Massachusetts:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

91.0%
State:

92.9%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

99.0%
State:

97.3%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

99.0%
Massachusetts:

96.2%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

100.0%
State:

96.5%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
Massachusetts:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Failure
Here:

9.8%
Massachusetts:

10.4%
30-Day Mortality Rates from Pneumonia
This Hospital:

8.9%
State:

10.9%
30-Day Readmission Rates from Heart Failure
Here:

24.0%
State:

25.3%
30-Day Readmission Rates from Pneumonia
This Hospital:

19.6%
Massachusetts:

19.2%

Hospital Acquired Conditions

Falls and injuries
This Hospital:

0.184%
State:

0.520%
Infection from a Urinary Catheter
Here:

0.184%
Massachusetts:

0.513%
Signs of Uncontrolled Blood Sugar
This Hospital:

0.184%
State:

0.198%
Mismatched blood types
Here:

0.184%
Massachusetts:

0.192%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
This Hospital:

28.400%
State:

34.287%
Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.068%
Massachusetts:

0.074%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.010%
State:

0.008%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
This Hospital:

5.900%
Massachusetts:

5.508%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Back and Neck Procedures Except Spinal Fusion without Complications
Average Covered Charges
This Hospital:

$18,092
State:

$22,809
Average Total Payments
Here:

$6,651
Massachusetts:

$8,141
Number of discharges: 37
This Hospital:

2.06%
State:

0.50%
Cellulitis without Major Complications
Average Covered Charges
This Hospital:

$13,988
State:

$11,351
Average Total Payments
Here:

$5,914
Massachusetts:

$6,458
Number of discharges: 11
This Hospital:

0.61%
Massachusetts:

2.40%
Cervical Spinal Fusion without Complications
Average Covered Charges
Here:

$27,791
State:

$38,614
Average Total Payments
Here:

$13,875
Massachusetts:

$17,326
Number of discharges: 31
Here:

1.73%
State:

0.17%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$14,913
State:

$17,305
Average Total Payments
This Hospital:

$6,598
State:

$8,001
Number of discharges: 13
This Hospital:

0.73%
Massachusetts:

2.01%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
This Hospital:

$29,726
Massachusetts:

$34,898
Average Total Payments
Here:

$12,610
State:

$14,569
Number of discharges: 19
Here:

1.06%
Massachusetts:

0.99%
Major Joint Replacement or Reattachment of Lower Extremity with Major Complications
Average Covered Charges
This Hospital:

$46,966
State:

$56,032
Average Total Payments
This Hospital:

$26,403
State:

$26,459
Number of discharges: 30
This Hospital:

1.67%
Massachusetts:

0.23%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
Here:

$23,190
Massachusetts:

$34,815
Average Total Payments
This Hospital:

$13,934
State:

$16,169
Number of discharges: 1464
Here:

81.70%
Massachusetts:

5.05%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$9,188
State:

$11,032
Average Total Payments
This Hospital:

$4,535
Massachusetts:

$5,408
Number of discharges: 12
This Hospital:

0.67%
Massachusetts:

2.34%
Spinal Fusion Except Cervical without Major Complications
Average Covered Charges
Here:

$43,678
State:

$62,198
Average Total Payments
Here:

$26,215
State:

$31,425
Number of discharges: 175
Here:

9.77%
State:

0.52%

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