MERCY MEDICAL CENTER-CENTERVILLE (CENTERVILLE, IA) Detailed Nursing Home Profile

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: Between 100 and 299
Survey Response Rate: 33%

How often did nurses communicate well with patients?

Sometimes or never

This Nursing Home:	4%
State:	3%

Usually

This Nursing Home:	20%
State:	17%

Always

This Nursing Home:	76%
State:	80%

How often did doctors communicate well with patients?

Sometimes or never

Here:	3%
State:	3%

Usually

Here:	13%
Iowa:	13%

Always

This Nursing Home:	84%
Iowa:	84%

How often did patients receive help quickly from hospital staff?

Sometimes or never

This Nursing Home:	7%
Iowa:	6%

Usually

Here:	27%
State:	25%

Always

This Nursing Home:	66%
Iowa:	69%

How often was patients' pain well controlled?

Sometimes or never

This Nursing Home:	4%
Iowa:	5%

Usually

This Nursing Home:	28%
State:	24%

Always

This Nursing Home:	68%
Iowa:	71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

This Nursing Home:	14%
Iowa:	15%

Usually

Here:	23%
State:	21%

Always

Here:	63%
State:	64%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	5%
Iowa:	6%

Usually

This Nursing Home:	25%
State:	16%

Always

Here:	70%
Iowa:	78%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

Here:	10%
Iowa:	7%

Usually

Here:	48%
Iowa:	30%

Always

This Nursing Home:	42%
Iowa:	63%

Were patients given information about what to do during their recovery at home?

Yes

This Nursing Home:	87%
Iowa:	85%

Here:	13%
State:	15%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

Here:	10%
State:	6%

7 or 8

This Nursing Home:	21%
Iowa:	20%

9 or 10

Here:	69%
Iowa:	74%

Would patients recommend the hospital to friends and family?

This Nursing Home:	3%
State:	3%

Yes, probably

This Nursing Home:	33%
State:	22%

Yes, definitely

This Nursing Home:	64%
Iowa:	75%

Process of Care

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

Here:	100.0%
State:	96.9%

Percent of Patients Given Discharge Instructions

Here:	83.0%
State:	90.2%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

This Nursing Home:	100.0%
Iowa:	97.4%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

This Nursing Home:	96.0%
Iowa:	97.8%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

This Nursing Home:	88.0%
Iowa:	93.4%

Percent of Patients Assessed and Given Influenza Vaccination

Here:	93.0%
State:	91.6%

Percent of Patients Assessed and Given Pneumococcal Vaccination

Here:	91.0%
State:	94.3%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Nursing Home:	97.0%
Iowa:	97.8%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Nursing Home:	70.0%
State:	96.3%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	83.0%
State:	98.7%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

Here:	92.0%
State:	96.3%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

This Nursing Home:	88.0%
State:	97.2%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	100.0%
Iowa:	99.8%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Nursing Home:	92.0%
Iowa:	94.2%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal

Here:	97.0%
Iowa:	99.6%

Outcome of Care

30-Day Mortality Rates from Heart Failure

This Nursing Home:	13.5%
State:	12.0%

30-Day Mortality Rates from Pneumonia

This Nursing Home:	13.6%
State:	12.0%

30-Day Readmission Rates from Heart Failure

Here:	23.1%
State:	23.7%

30-Day Readmission Rates from Pneumonia

Here:	16.8%
Iowa:	17.9%

Staff Information

Number of Registered Nurses Hours Per Resident Per Day

This Nursing Home:	1.980
Iowa:	0.684

Total Number of Licensed Staff Hours Per Resident Per Day

This Nursing Home:	1.980
Iowa:	1.298

Complaint Deficiency

Reasonably accommodate the needs and preferences of each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide housekeeping and maintenance services
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Make sure services provided by the nursing facility meet professional standards of quality
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Assist those residents who need total help with eating/drinking, grooming and personal and oral hygiene
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Have enough nurses to care for every resident in a way that maximizes the resident's well being
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action
- Harm: Potential for minimal harm
- Scope: Some
Approved construction type or materials
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Construction that can resist fire for one hour or an approved fire extinguishing system
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Record of quarterly fire drills for each shift under varying conditions
- Harm: Minimal harm or potential for actual harm
- Scope: Few
An approved installation, maintenance and testing program for fire alarm systems
- Harm: Minimal harm or potential for actual harm
- Scope: Many
Other fire safety features required by fire safety codes
- Harm: Minimal harm or potential for actual harm
- Scope: Many
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Few
A two-hour-resistant firewall in common walls
- Harm: Minimal harm or potential for actual harm
- Scope: Many
Corridors that are separated from common areas by walls constructed to limit the passage of smoke
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Smoke barrier doors that can resist smoke for at least 20 minutes
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Construction that can resist fire for one hour or an approved fire extinguishing system
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Walls or barriers that prevent smoke from passing through and would resist fire for at least one hour
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Smoke barrier doors that can resist smoke for at least 20 minutes
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Emergency lighting that can last at least 1 1/2 hours
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Record of quarterly fire drills for each shift under varying conditions
- Harm: Minimal harm or potential for actual harm
- Scope: Many
An approved automatic sprinkler system connected to the fire alarm system
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Automatic sprinkler systems that have been maintained in working order
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Properly installed electrical wiring and equipment
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Determine if it is safe for the resident to self-administer drugs
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide housekeeping and maintenance services
- Harm: Potential for minimal harm
- Scope: Many
Maintain comfortable and safe temperature levels
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Make sure services provided by the nursing facility meet professional standards of quality
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Assist those residents who need total help with eating/drinking, grooming and personal and oral hygiene
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores
- Harm: Immediate jeopardy to resident health or safety
- Scope: Few
Make sure that each resident who enters the nursing home without a catheter is not given a catheter, and receive proper services to prevent urinary tract infections and restore normal bladder function
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that the nursing home area is free from accident hazards and risks and provides supervision to prevent avoidable accidents
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Many
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public
- Harm: Potential for minimal harm
- Scope: Many
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests
- Harm: Minimal harm or potential for actual harm
- Scope: Some

MERCY MEDICAL CENTER-CENTERVILLE - CENTERVILLE, IA

Hospital Consumer Assessment of Healthcare Providers

Process of Care

Heart Failure

Pneumonia

Surgery

Outcome of Care

Staff Information

Complaint Deficiency

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