MERCY HOSPITAL - GRAYLING - GRAYLING, MI

Submitted by:Joseph Dechow, Manager, Telecommunications
The listing I am questioning provided a internal department number; it should reflect the hospitals main number 989-348-5461.

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Addresss:
1100 E MICHIGAN AVE
GRAYLING, MI, 49738
Phone (make sure to verify first before calling): (989) 348-5461

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Church
Emergency Services: Yes

Overall Star Rating: 4 Stars
Health Inspections Star Rating: 4 Stars
Nurse Staffing Star Rating: 2 Stars
Quality Measures Star Rating: 3 Stars
RN Only Star Rating: 2 Stars

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 17.50
Registered Professional Nurses : 37.50
Dieticians : 1.00
Registered Pharmacists : 2.00
Respiratory Therapists : 8.00
Physicians : 2.00
Medical Social Workers : 1.00

Number Of Beds
Total: 90
Total Certified: 90

Provided Services
Nuclear Medicine Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Long Term Care (Swing-Beds) Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services
Speech Pathology Services

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

100.0%
Michigan:

99.4%
Percent of Patients Given Aspirin at Discharge
Here:

93.0%
Michigan:

99.1%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

100.0%
State:

99.1%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

4
State:

9
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

98.0%
State:

95.4%
Outpatients with chest pain or possible heart attack who got drugs to break up blood clots within 30 minutes of arrival
Here:

81
State:

61
Median Time to Fibrinolysis
Here:

24
Michigan:

30

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
State:

99.5%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
State:

95.9%
Percent of Patients Given Discharge Instructions
This Hospital:

99.0%
State:

92.1%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
Michigan:

99.2%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

97.0%
Michigan:

96.5%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

97.0%
Michigan:

97.1%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

98.8%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

98.0%
State:

95.7%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

100.0%
Michigan:

92.3%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

100.0%
State:

95.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

99.0%
Michigan:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

96.0%
Michigan:

97.3%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
Here:

99.0%
Michigan:

98.5%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

97.0%
State:

97.5%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

97.0%
Michigan:

98.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
State:

99.8%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

92.0%
Michigan:

93.2%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

98.0%
Michigan:

96.1%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

100.0%
Michigan:

93.9%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

95.0%
State:

95.7%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
State:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

12.7%
State:

14.7%
30-Day Mortality Rates from Heart Failure
This Hospital:

10.6%
Michigan:

10.8%
30-Day Mortality Rates from Pneumonia
This Hospital:

9.9%
State:

11.4%
30-Day Readmission Rates from Heart Attack
Here:

17.6%
State:

19.6%
30-Day Readmission Rates from Heart Failure
This Hospital:

23.5%
State:

25.2%
30-Day Readmission Rates from Pneumonia
This Hospital:

17.3%
State:

18.7%

Complaint Deficiency

Hospital Acquired Conditions

Falls and injuries
Here:

0.249%
Michigan:

0.678%
Signs of Uncontrolled Blood Sugar
This Hospital:

0.249%
State:

0.149%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
Here:

55.300%
Michigan:

36.057%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

16.200%
State:

7.381%
Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.144%
State:

0.111%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.071%
Michigan:

0.051%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
This Hospital:

4.500%
Michigan:

5.222%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 42%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

3%
Michigan:

4%
Usually
Here:

15%
State:

18%
Always
This Hospital:

82%
Michigan:

78%

How often did doctors communicate well with patients?

Sometimes or never
Here:

4%
Michigan:

4%
Usually
This Hospital:

14%
State:

17%
Always
This Hospital:

82%
Michigan:

79%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

5%
State:

8%
Usually
Here:

21%
State:

24%
Always
This Hospital:

74%
Michigan:

68%

How often was patients' pain well controlled?

Sometimes or never
Here:

5%
State:

6%
Usually
This Hospital:

19%
State:

23%
Always
This Hospital:

76%
Michigan:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

16%
State:

20%
Usually
Here:

17%
State:

19%
Always
Here:

67%
Michigan:

61%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

8%
State:

9%
Usually
Here:

18%
State:

20%
Always
This Hospital:

74%
State:

71%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

10%
Michigan:

12%
Usually
Here:

28%
State:

31%
Always
This Hospital:

62%
Michigan:

57%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

91%
Michigan:

86%
No
This Hospital:

9%
State:

14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

5%
State:

8%
7 or 8
Here:

18%
Michigan:

22%
9 or 10
This Hospital:

77%
Michigan:

70%

Would patients recommend the hospital to friends and family?

No
Here:

3%
Michigan:

5%
Yes, probably
Here:

22%
State:

25%
Yes, definitely
Here:

75%
Michigan:

70%

Quality Measures

Percent of short-stay residents who self-report moderate to severe pain
This Hospital:

18.0%
Michigan:

21.5%
Percent of short-stay residents with Pressure ulcers that are new or worsened
Here:

3.7%
Michigan:

1.6%
Percent of short-stay residents assessed and given, appropriately, the seasonal influenza vaccine
Here:

97.8%
Michigan:

84.1%
Percent of short-stay residents assessed and given, appropriately, the pneumococcal vaccine
This Hospital:

96.5%
State:

82.9%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Complications
Average Covered Charges
This Hospital:

$11,006
State:

$21,049
Average Total Payments
This Hospital:

$6,715
State:

$8,422
Number of discharges: 18
This Hospital:

1.58%
State:

0.72%
Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
This Hospital:

$13,019
State:

$30,858
Average Total Payments
Here:

$9,213
Michigan:

$12,898
Number of discharges: 27
This Hospital:

2.37%
State:

1.21%
Acute Myocardial Infarction, Discharged Alive without Complications
Average Covered Charges
Here:

$8,433
Michigan:

$15,656
Average Total Payments
This Hospital:

$5,051
State:

$5,534
Number of discharges: 16
This Hospital:

1.40%
State:

0.41%
Alcohol/Drug Abuse or Dependence without Rehabilitation Therapy without Major Complications
Average Covered Charges
Here:

$12,867
Michigan:

$11,260
Average Total Payments
Here:

$4,197
State:

$4,522
Number of discharges: 11
This Hospital:

0.96%
State:

0.37%
Atherosclerosis without Major Complications
Average Covered Charges
This Hospital:

$9,434
Michigan:

$11,758
Average Total Payments
Here:

$3,791
Michigan:

$4,093
Number of discharges: 33
This Hospital:

2.89%
State:

0.57%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$12,025
State:

$15,249
Average Total Payments
This Hospital:

$5,322
State:

$5,957
Number of discharges: 37
Here:

3.25%
Michigan:

1.56%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
This Hospital:

$16,215
State:

$22,828
Average Total Payments
Here:

$7,546
State:

$8,957
Number of discharges: 23
This Hospital:

2.02%
State:

1.02%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
Here:

$8,533
State:

$10,848
Average Total Payments
Here:

$3,649
State:

$4,054
Number of discharges: 19
Here:

1.67%
State:

1.51%
Cellulitis without Major Complications
Average Covered Charges
Here:

$11,950
State:

$13,281
Average Total Payments
Here:

$5,414
Michigan:

$5,883
Number of discharges: 29
Here:

2.54%
Michigan:

1.97%
Chest Pain
Average Covered Charges
Here:

$9,880
State:

$11,866
Average Total Payments
Here:

$3,544
Michigan:

$3,947
Number of discharges: 33
Here:

2.89%
Michigan:

1.87%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$10,479
State:

$16,752
Average Total Payments
Here:

$5,853
Michigan:

$6,838
Number of discharges: 44
Here:

3.86%
State:

2.43%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$11,896
State:

$20,754
Average Total Payments
Here:

$7,068
State:

$8,256
Number of discharges: 31
This Hospital:

2.72%
Michigan:

2.41%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
Here:

$9,875
Michigan:

$12,026
Average Total Payments
Here:

$4,991
Michigan:

$5,048
Number of discharges: 12
This Hospital:

1.05%
State:

1.55%
Diabetes with Complications
Average Covered Charges
This Hospital:

$9,695
State:

$14,551
Average Total Payments
This Hospital:

$5,176
Michigan:

$6,076
Number of discharges: 11
Here:

0.96%
State:

0.71%
Disorders of Pancreas Except Malignancy with Complications
Average Covered Charges
This Hospital:

$12,972
Michigan:

$18,993
Average Total Payments
This Hospital:

$5,941
State:

$7,651
Number of discharges: 12
This Hospital:

1.05%
State:

0.29%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders with Major Complications
Average Covered Charges
Here:

$17,581
Michigan:

$22,272
Average Total Payments
Here:

$7,237
Michigan:

$8,677
Number of discharges: 29
Here:

2.54%
State:

0.67%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$11,500
Michigan:

$13,870
Average Total Payments
Here:

$4,610
State:

$5,175
Number of discharges: 84
This Hospital:

7.37%
State:

3.40%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$15,196
State:

$18,450
Average Total Payments
Here:

$6,577
Michigan:

$7,226
Number of discharges: 36
Here:

3.16%
State:

2.09%
G.I. Obstruction with Complications
Average Covered Charges
This Hospital:

$16,357
State:

$16,419
Average Total Payments
Here:

$5,801
State:

$6,652
Number of discharges: 11
Here:

0.96%
Michigan:

0.66%
G.I. Obstruction without Complications
Average Covered Charges
Here:

$12,030
Michigan:

$11,751
Average Total Payments
Here:

$4,104
Michigan:

$4,531
Number of discharges: 13
Here:

1.14%
State:

0.43%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$11,814
Michigan:

$17,110
Average Total Payments
Here:

$6,165
Michigan:

$7,317
Number of discharges: 32
This Hospital:

2.81%
Michigan:

3.09%
Heart Failure and Shock with Major Complications
Average Covered Charges
Here:

$14,947
State:

$25,094
Average Total Payments
This Hospital:

$8,525
State:

$10,533
Number of discharges: 33
This Hospital:

2.89%
Michigan:

3.04%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
Here:

$14,114
Michigan:

$20,410
Average Total Payments
This Hospital:

$6,797
State:

$8,126
Number of discharges: 15
Here:

1.32%
State:

1.41%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
Here:

$10,273
State:

$12,900
Average Total Payments
This Hospital:

$4,800
State:

$5,490
Number of discharges: 46
This Hospital:

4.04%
Michigan:

2.37%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$30,548
State:

$34,590
Average Total Payments
Here:

$13,347
Michigan:

$14,454
Number of discharges: 47
This Hospital:

4.12%
Michigan:

5.70%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$9,268
Michigan:

$11,978
Average Total Payments
Here:

$4,350
State:

$4,928
Number of discharges: 34
Here:

2.98%
State:

1.81%
Peripheral Vascular Disorders with Complications
Average Covered Charges
Here:

$12,811
Michigan:

$16,646
Average Total Payments
Here:

$5,511
Michigan:

$7,083
Number of discharges: 11
Here:

0.96%
State:

0.71%
Poisoning and Toxic Effects of Drugs without Major Complications
Average Covered Charges
This Hospital:

$7,989
State:

$10,975
Average Total Payments
This Hospital:

$4,013
Michigan:

$4,598
Number of discharges: 12
Here:

1.05%
Michigan:

0.54%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$13,887
Michigan:

$22,359
Average Total Payments
Here:

$8,130
State:

$8,891
Number of discharges: 58
This Hospital:

5.09%
State:

1.42%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$9,358
Michigan:

$14,010
Average Total Payments
Here:

$5,128
State:

$5,838
Number of discharges: 18
This Hospital:

1.58%
Michigan:

1.17%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$10,935
Michigan:

$16,644
Average Total Payments
This Hospital:

$6,104
State:

$7,327
Number of discharges: 19
Here:

1.67%
Michigan:

2.06%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
Here:

$13,945
State:

$23,028
Average Total Payments
Here:

$7,983
State:

$10,117
Number of discharges: 14
Here:

1.23%
Michigan:

0.57%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
This Hospital:

$20,590
Michigan:

$33,415
Average Total Payments
Here:

$9,965
Michigan:

$14,054
Number of discharges: 23
This Hospital:

2.02%
State:

0.86%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$24,399
Michigan:

$44,210
Average Total Payments
This Hospital:

$12,941
State:

$16,708
Number of discharges: 15
This Hospital:

1.32%
State:

0.99%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$19,945
State:

$31,268
Average Total Payments
Here:

$10,741
Michigan:

$13,308
Number of discharges: 65
Here:

5.70%
State:

5.26%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$14,316
State:

$18,305
Average Total Payments
This Hospital:

$6,758
Michigan:

$8,034
Number of discharges: 29
Here:

2.54%
State:

1.82%
Signs and Symptoms without Major Complications
Average Covered Charges
Here:

$11,577
State:

$13,041
Average Total Payments
This Hospital:

$4,338
State:

$5,008
Number of discharges: 22
Here:

1.93%
Michigan:

0.74%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$12,051
State:

$16,425
Average Total Payments
Here:

$6,301
State:

$7,142
Number of discharges: 28
Here:

2.46%
Michigan:

2.16%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$16,726
State:

$24,354
Average Total Payments
This Hospital:

$8,256
Michigan:

$10,062
Number of discharges: 29
Here:

2.54%
Michigan:

1.66%
Syncope and Collapse
Average Covered Charges
Here:

$11,161
State:

$13,390
Average Total Payments
This Hospital:

$4,622
State:

$5,119
Number of discharges: 28
This Hospital:

2.46%
Michigan:

2.41%
Transient Ischemia
Average Covered Charges
Here:

$9,983
State:

$13,892
Average Total Payments
This Hospital:

$4,821
Michigan:

$5,129
Number of discharges: 33
This Hospital:

2.89%
Michigan:

1.33%

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