MARLBOROUGH HOSPITAL - MARLBOROUGH, MA

Submitted by:Melissa Hodgson, Marketing & Communications
Please correct the mailing address listed:
It is:
157 Union Street, Marlborough, MA 01752
Submitted by:Melissa Hodgson, Marketing & Communications Director
Please correct medical school affiliation:
instead of NO AFFILIATION
Please indicate:
University of Massachusetts Medical School

Institution representatives - add corrected or new information about MARLBOROUGH HOSPITAL »

Addresss:
157 UNION STREET
MARLBOROUGH, MA, 01752
Phone (make sure to verify first before calling): (508) 481-5000

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes
Type: Psychiatric Units

Other nearby nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 10.60
Registered Professional Nurses : 73.35
Other Salaried Personnel : 191.03
Dieticians : 0.60
Occupational Therapists : 2.00
Physical Therapists : 4.05
Registered Pharmacists : 1.60
Respiratory Therapists : 3.60
Medical Social Workers : 3.35

Number Of Beds
Total: 79
Total Certified: 79
Psychiatric Unit Beds: 22

Provided Services
Nuclear Medicine Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

100.0%
Massachusetts:

99.7%
Percent of Patients Given Aspirin at Discharge
This Hospital:

100.0%
State:

99.6%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

100.0%
State:

99.6%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

8
Massachusetts:

9
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

95.0%
State:

97.2%
Patients Given a Prescription for a Statin at Discharge
Here:

100.0%
Massachusetts:

98.2%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
Massachusetts:

99.4%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
State:

95.9%
Percent of Patients Given Discharge Instructions
Here:

93.0%
Massachusetts:

94.2%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

95.0%
State:

96.6%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

98.0%
Massachusetts:

96.6%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

97.7%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

99.0%
State:

96.0%
Percent of Patients Assessed and Given Influenza Vaccination
Here:

98.0%
Massachusetts:

95.1%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

99.0%
State:

96.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

97.0%
Massachusetts:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

97.0%
Massachusetts:

97.5%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

100.0%
State:

98.8%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

99.0%
State:

97.8%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

99.0%
State:

98.3%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
Massachusetts:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

94.0%
State:

92.9%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

95.0%
State:

97.3%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

85.0%
Massachusetts:

96.2%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

96.0%
Massachusetts:

96.5%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
State:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack
Here:

13.4%
State:

14.3%
30-Day Mortality Rates from Heart Failure
This Hospital:

11.0%
State:

10.4%
30-Day Mortality Rates from Pneumonia
Here:

11.9%
State:

10.9%
30-Day Readmission Rates from Heart Attack
This Hospital:

20.6%
State:

20.6%
30-Day Readmission Rates from Heart Failure
This Hospital:

25.6%
Massachusetts:

25.3%
30-Day Readmission Rates from Pneumonia
This Hospital:

20.8%
State:

19.2%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 36%

How often did nurses communicate well with patients?

Sometimes or never
Here:

4%
Massachusetts:

5%
Usually
Here:

18%
State:

17%
Always
Here:

78%
State:

78%

How often did doctors communicate well with patients?

Sometimes or never
Here:

3%
State:

5%
Usually
This Hospital:

18%
State:

15%
Always
Here:

79%
Massachusetts:

80%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

8%
State:

10%
Usually
This Hospital:

31%
Massachusetts:

26%
Always
This Hospital:

61%
Massachusetts:

64%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

7%
Massachusetts:

7%
Usually
This Hospital:

25%
State:

22%
Always
Here:

68%
Massachusetts:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

19%
State:

19%
Usually
This Hospital:

19%
Massachusetts:

19%
Always
Here:

62%
State:

62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

8%
Massachusetts:

8%
Usually
Here:

23%
State:

19%
Always
This Hospital:

69%
State:

73%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

25%
State:

15%
Usually
Here:

38%
State:

34%
Always
Here:

37%
State:

51%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

83%
Massachusetts:

86%
No
Here:

17%
State:

14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

8%
Massachusetts:

8%
7 or 8
This Hospital:

31%
Massachusetts:

24%
9 or 10
Here:

61%
Massachusetts:

68%

Would patients recommend the hospital to friends and family?

No
This Hospital:

4%
State:

4%
Yes, probably
Here:

29%
State:

23%
Yes, definitely
Here:

67%
State:

73%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Complications
Average Covered Charges
This Hospital:

$17,295
Massachusetts:

$18,228
Average Total Payments
Here:

$6,797
Massachusetts:

$8,884
Number of discharges: 13
This Hospital:

1.22%
State:

0.63%
Acute Myocardial Infarction, Discharged Alive without Complications
Average Covered Charges
Here:

$14,954
Massachusetts:

$13,345
Average Total Payments
Here:

$4,929
Massachusetts:

$6,153
Number of discharges: 12
Here:

1.12%
Massachusetts:

0.38%
Bronchitis and Asthma without Complications
Average Covered Charges
This Hospital:

$9,346
Massachusetts:

$9,205
Average Total Payments
Here:

$4,010
State:

$5,274
Number of discharges: 17
This Hospital:

1.59%
Massachusetts:

0.38%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
Here:

$10,896
State:

$12,625
Average Total Payments
This Hospital:

$5,211
State:

$6,629
Number of discharges: 26
This Hospital:

2.43%
State:

1.66%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
Here:

$10,529
State:

$9,061
Average Total Payments
Here:

$3,950
Massachusetts:

$4,421
Number of discharges: 30
This Hospital:

2.81%
Massachusetts:

1.61%
Cellulitis without Major Complications
Average Covered Charges
This Hospital:

$10,213
Massachusetts:

$11,351
Average Total Payments
This Hospital:

$5,127
Massachusetts:

$6,458
Number of discharges: 40
This Hospital:

3.75%
Massachusetts:

2.40%
Chest Pain
Average Covered Charges
Here:

$10,944
State:

$9,185
Average Total Payments
This Hospital:

$3,526
State:

$4,239
Number of discharges: 28
This Hospital:

2.62%
Massachusetts:

2.24%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$15,014
State:

$12,798
Average Total Payments
This Hospital:

$6,609
State:

$7,244
Number of discharges: 26
This Hospital:

2.43%
State:

2.28%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$14,530
Massachusetts:

$16,231
Average Total Payments
This Hospital:

$7,941
Massachusetts:

$8,802
Number of discharges: 18
This Hospital:

1.69%
State:

2.26%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
Here:

$10,736
Massachusetts:

$9,969
Average Total Payments
This Hospital:

$4,654
State:

$5,450
Number of discharges: 40
This Hospital:

3.75%
State:

1.72%
Disorders of Pancreas Except Malignancy with Complications
Average Covered Charges
Here:

$16,672
Massachusetts:

$17,358
Average Total Payments
This Hospital:

$6,146
State:

$8,510
Number of discharges: 16
This Hospital:

1.50%
State:

0.42%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$12,175
State:

$12,124
Average Total Payments
Here:

$4,573
State:

$5,687
Number of discharges: 63
This Hospital:

5.90%
Massachusetts:

4.36%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$17,816
State:

$17,305
Average Total Payments
Here:

$6,202
Massachusetts:

$8,001
Number of discharges: 31
Here:

2.90%
Massachusetts:

2.01%
G.I. Hemorrhage without Complications
Average Covered Charges
Here:

$11,919
State:

$11,898
Average Total Payments
This Hospital:

$4,391
State:

$5,640
Number of discharges: 19
This Hospital:

1.78%
Massachusetts:

0.48%
G.I. Obstruction without Complications
Average Covered Charges
Here:

$11,616
State:

$11,121
Average Total Payments
Here:

$4,397
Massachusetts:

$5,063
Number of discharges: 15
Here:

1.40%
State:

0.52%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$14,313
Massachusetts:

$15,544
Average Total Payments
This Hospital:

$6,270
Massachusetts:

$7,997
Number of discharges: 37
This Hospital:

3.46%
State:

3.29%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$23,471
State:

$20,800
Average Total Payments
Here:

$10,158
Massachusetts:

$11,374
Number of discharges: 29
This Hospital:

2.72%
Massachusetts:

2.49%
Heart Failure and Shock without Complications
Average Covered Charges
Here:

$10,090
State:

$11,002
Average Total Payments
This Hospital:

$4,235
Massachusetts:

$5,276
Number of discharges: 30
This Hospital:

2.81%
State:

1.40%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$28,050
Massachusetts:

$34,898
Average Total Payments
This Hospital:

$11,529
Massachusetts:

$14,569
Number of discharges: 15
This Hospital:

1.40%
State:

0.99%
Hip and Femur Procedures Except Major Joint without Complications
Average Covered Charges
This Hospital:

$23,066
State:

$31,317
Average Total Payments
This Hospital:

$9,595
State:

$12,341
Number of discharges: 12
This Hospital:

1.12%
Massachusetts:

0.20%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
Here:

$18,730
State:

$21,398
Average Total Payments
This Hospital:

$8,109
Massachusetts:

$9,714
Number of discharges: 11
Here:

1.03%
Massachusetts:

1.28%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
Here:

$10,030
Massachusetts:

$11,735
Average Total Payments
This Hospital:

$4,831
State:

$5,950
Number of discharges: 65
Here:

6.09%
State:

3.33%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$37,117
Massachusetts:

$34,815
Average Total Payments
This Hospital:

$13,415
Massachusetts:

$16,169
Number of discharges: 45
This Hospital:

4.21%
State:

5.05%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
Here:

$10,279
State:

$11,032
Average Total Payments
This Hospital:

$4,536
State:

$5,408
Number of discharges: 41
This Hospital:

3.84%
Massachusetts:

2.34%
Other Digestive System Diagnoses with Complications
Average Covered Charges
This Hospital:

$17,347
State:

$16,291
Average Total Payments
This Hospital:

$6,254
State:

$8,089
Number of discharges: 11
Here:

1.03%
State:

0.74%
Poisoning and Toxic Effects of Drugs without Major Complications
Average Covered Charges
Here:

$13,228
State:

$11,310
Average Total Payments
This Hospital:

$3,912
Massachusetts:

$5,178
Number of discharges: 14
Here:

1.31%
Massachusetts:

0.57%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
This Hospital:

$20,110
Massachusetts:

$18,051
Average Total Payments
Here:

$7,915
State:

$9,910
Number of discharges: 22
This Hospital:

2.06%
State:

1.08%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$15,148
State:

$14,101
Average Total Payments
This Hospital:

$6,303
State:

$7,793
Number of discharges: 34
Here:

3.18%
State:

2.19%
Renal Failure without Complications
Average Covered Charges
This Hospital:

$10,545
State:

$10,608
Average Total Payments
Here:

$4,147
State:

$5,236
Number of discharges: 14
This Hospital:

1.31%
Massachusetts:

0.34%
Seizures without Major Complications
Average Covered Charges
This Hospital:

$11,038
State:

$14,164
Average Total Payments
This Hospital:

$4,799
Massachusetts:

$6,348
Number of discharges: 13
This Hospital:

1.22%
Massachusetts:

0.94%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$24,701
Massachusetts:

$27,269
Average Total Payments
Here:

$11,326
Massachusetts:

$14,585
Number of discharges: 70
Here:

6.55%
Massachusetts:

3.66%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$18,291
Massachusetts:

$16,201
Average Total Payments
This Hospital:

$6,641
State:

$8,660
Number of discharges: 23
This Hospital:

2.15%
State:

1.16%
Signs and Symptoms without Major Complications
Average Covered Charges
Here:

$9,208
Massachusetts:

$11,667
Average Total Payments
This Hospital:

$4,177
State:

$5,423
Number of discharges: 15
This Hospital:

1.40%
Massachusetts:

0.80%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$15,723
State:

$14,686
Average Total Payments
This Hospital:

$6,321
Massachusetts:

$7,667
Number of discharges: 52
Here:

4.87%
Massachusetts:

3.03%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$25,149
State:

$20,722
Average Total Payments
Here:

$8,626
Massachusetts:

$11,062
Number of discharges: 20
Here:

1.87%
Massachusetts:

1.66%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
Here:

$11,185
State:

$10,334
Average Total Payments
This Hospital:

$4,392
Massachusetts:

$5,319
Number of discharges: 43
This Hospital:

4.03%
Massachusetts:

1.20%
Syncope and Collapse
Average Covered Charges
This Hospital:

$12,733
State:

$10,915
Average Total Payments
This Hospital:

$4,594
State:

$5,557
Number of discharges: 36
Here:

3.37%
State:

2.83%
Transient Ischemia
Average Covered Charges
Here:

$11,021
State:

$13,501
Average Total Payments
Here:

$4,605
Massachusetts:

$5,542
Number of discharges: 22
This Hospital:

2.06%
State:

0.97%

Hospital Acquired Conditions

Falls and injuries
This Hospital:

0.532%
Massachusetts:

0.520%
Signs of Uncontrolled Blood Sugar
Here:

0.266%
Massachusetts:

0.198%

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

4.300%
Massachusetts:

9.164%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.042%
Massachusetts:

0.074%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.005%
Massachusetts:

0.008%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

5.900%
State:

5.508%

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