LAKE NORMAN REGIONAL MEDICAL CENTER - MOORESVILLE, NC

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Addresss:
171 FAIRVIEW ROAD
MOORESVILLE, NC, 28117
Phone (make sure to verify first before calling): (704) 660-4000

Hospital Type: Acute Care Hospitals
Hospital Owner: Proprietary
Emergency Services: Yes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 3.00
Registered Professional Nurses : 81.50
Other Salaried Personnel : 115.25
Certified Registered Nurse Anesthetists (CRNA) : 3.50
Dieticians : 1.00
Respiratory Therapists : 4.75
Physicians : 1.00
Medical Social Workers : 0.50
Physician Assistants : 4.00

Number Of Beds
Total: 105
Total Certified: 105

Provided Services
Nuclear Medicine Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 34%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

8%
North Carolina:

4%
Usually
Here:

22%
North Carolina:

16%
Always
This Hospital:

70%
State:

80%

How often did doctors communicate well with patients?

Sometimes or never
Here:

6%
North Carolina:

4%
Usually
Here:

16%
State:

13%
Always
This Hospital:

78%
North Carolina:

83%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

17%
State:

9%
Usually
Here:

26%
North Carolina:

24%
Always
Here:

57%
North Carolina:

67%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

10%
North Carolina:

7%
Usually
Here:

26%
State:

22%
Always
Here:

64%
State:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

28%
State:

19%
Usually
This Hospital:

15%
North Carolina:

16%
Always
Here:

57%
State:

65%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

11%
State:

10%
Usually
Here:

20%
State:

19%
Always
Here:

69%
State:

71%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

13%
North Carolina:

9%
Usually
Here:

30%
North Carolina:

28%
Always
Here:

57%
State:

63%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

81%
North Carolina:

84%
No
This Hospital:

19%
State:

16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

15%
North Carolina:

7%
7 or 8
This Hospital:

24%
State:

23%
9 or 10
Here:

61%
State:

70%

Would patients recommend the hospital to friends and family?

No
This Hospital:

11%
North Carolina:

5%
Yes, probably
This Hospital:

31%
North Carolina:

24%
Yes, definitely
This Hospital:

58%
North Carolina:

71%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Complications
Average Covered Charges
This Hospital:

$26,325
North Carolina:

$23,032
Average Total Payments
Here:

$5,859
State:

$7,922
Number of discharges: 14
This Hospital:

0.96%
North Carolina:

0.69%
Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
Here:

$36,532
State:

$31,268
Average Total Payments
This Hospital:

$9,650
North Carolina:

$12,140
Number of discharges: 24
This Hospital:

1.65%
North Carolina:

1.10%
Acute Myocardial Infarction, Discharged Alive without Complications
Average Covered Charges
This Hospital:

$15,754
State:

$18,020
Average Total Payments
This Hospital:

$4,433
State:

$5,409
Number of discharges: 12
This Hospital:

0.83%
North Carolina:

0.41%
Atherosclerosis without Major Complications
Average Covered Charges
This Hospital:

$11,861
North Carolina:

$11,840
Average Total Payments
This Hospital:

$3,254
State:

$4,012
Number of discharges: 18
Here:

1.24%
State:

0.57%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
Here:

$16,937
North Carolina:

$14,669
Average Total Payments
This Hospital:

$4,728
North Carolina:

$5,810
Number of discharges: 38
This Hospital:

2.61%
North Carolina:

1.66%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
Here:

$34,160
North Carolina:

$22,422
Average Total Payments
This Hospital:

$7,086
State:

$8,780
Number of discharges: 25
This Hospital:

1.72%
North Carolina:

1.07%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$13,706
State:

$10,855
Average Total Payments
Here:

$3,187
North Carolina:

$3,934
Number of discharges: 32
This Hospital:

2.20%
North Carolina:

1.74%
Cellulitis without Major Complications
Average Covered Charges
Here:

$14,695
State:

$13,979
Average Total Payments
Here:

$4,726
State:

$5,681
Number of discharges: 34
This Hospital:

2.34%
State:

1.56%
Chest Pain
Average Covered Charges
This Hospital:

$15,445
State:

$12,542
Average Total Payments
Here:

$3,112
North Carolina:

$3,788
Number of discharges: 26
Here:

1.79%
North Carolina:

2.07%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$23,269
North Carolina:

$16,598
Average Total Payments
This Hospital:

$5,475
State:

$6,474
Number of discharges: 27
This Hospital:

1.86%
North Carolina:

1.95%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
Here:

$26,291
State:

$20,025
Average Total Payments
This Hospital:

$6,885
North Carolina:

$7,977
Number of discharges: 29
Here:

1.99%
State:

2.12%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$18,136
North Carolina:

$13,090
Average Total Payments
Here:

$4,022
State:

$4,841
Number of discharges: 16
This Hospital:

1.10%
State:

1.35%
Degenerative Nervous System Disorders without Major Complications
Average Covered Charges
Here:

$28,155
State:

$18,880
Average Total Payments
This Hospital:

$5,668
North Carolina:

$6,931
Number of discharges: 21
Here:

1.44%
North Carolina:

0.41%
Dysequilibrium
Average Covered Charges
This Hospital:

$17,121
State:

$14,303
Average Total Payments
This Hospital:

$3,566
State:

$4,317
Number of discharges: 17
Here:

1.17%
State:

0.23%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$21,797
North Carolina:

$14,805
Average Total Payments
Here:

$4,003
North Carolina:

$5,010
Number of discharges: 54
Here:

3.71%
State:

3.29%
Fractures of Hip and Pelvis without Major Complications
Average Covered Charges
This Hospital:

$11,563
North Carolina:

$12,703
Average Total Payments
Here:

$3,969
North Carolina:

$4,921
Number of discharges: 11
Here:

0.76%
North Carolina:

0.30%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$31,234
North Carolina:

$17,587
Average Total Payments
This Hospital:

$5,794
North Carolina:

$6,877
Number of discharges: 38
Here:

2.61%
North Carolina:

2.04%
G.I. Hemorrhage with Major Complications
Average Covered Charges
This Hospital:

$35,507
North Carolina:

$30,201
Average Total Payments
This Hospital:

$9,970
State:

$12,281
Number of discharges: 16
Here:

1.10%
North Carolina:

0.73%
G.I. Hemorrhage without Complications
Average Covered Charges
This Hospital:

$18,099
North Carolina:

$13,258
Average Total Payments
Here:

$3,989
State:

$4,913
Number of discharges: 13
Here:

0.89%
North Carolina:

0.38%
G.I. Obstruction without Complications
Average Covered Charges
Here:

$20,727
North Carolina:

$12,805
Average Total Payments
Here:

$3,555
North Carolina:

$4,533
Number of discharges: 13
Here:

0.89%
State:

0.46%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$24,083
North Carolina:

$16,617
Average Total Payments
This Hospital:

$5,738
State:

$6,986
Number of discharges: 28
This Hospital:

1.93%
State:

3.07%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$34,073
North Carolina:

$23,957
Average Total Payments
Here:

$8,094
State:

$10,019
Number of discharges: 74
This Hospital:

5.09%
North Carolina:

3.02%
Heart Failure and Shock without Complications
Average Covered Charges
This Hospital:

$14,696
North Carolina:

$12,262
Average Total Payments
Here:

$3,850
North Carolina:

$4,640
Number of discharges: 20
This Hospital:

1.38%
North Carolina:

1.14%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
This Hospital:

$52,537
North Carolina:

$36,549
Average Total Payments
Here:

$10,481
State:

$12,287
Number of discharges: 24
This Hospital:

1.65%
State:

1.15%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
This Hospital:

$27,417
State:

$21,044
Average Total Payments
Here:

$6,444
North Carolina:

$7,833
Number of discharges: 24
Here:

1.65%
North Carolina:

1.70%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
Here:

$22,174
North Carolina:

$16,936
Average Total Payments
Here:

$4,576
North Carolina:

$5,642
Number of discharges: 12
This Hospital:

0.83%
State:

0.90%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
This Hospital:

$25,433
North Carolina:

$19,339
Average Total Payments
Here:

$6,505
State:

$8,154
Number of discharges: 16
This Hospital:

1.10%
North Carolina:

1.09%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$17,666
State:

$14,052
Average Total Payments
Here:

$4,374
State:

$5,326
Number of discharges: 53
Here:

3.65%
North Carolina:

2.46%
Major Joint Replacement or Reattachment of Lower Extremity with Major Complications
Average Covered Charges
Here:

$77,781
State:

$61,187
Average Total Payments
This Hospital:

$17,856
State:

$22,053
Number of discharges: 11
Here:

0.76%
State:

0.32%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
Here:

$55,458
State:

$42,293
Average Total Payments
This Hospital:

$11,694
North Carolina:

$13,554
Number of discharges: 95
Here:

6.53%
North Carolina:

6.15%
Medical Back Problems without Major Complications
Average Covered Charges
Here:

$18,514
North Carolina:

$16,502
Average Total Payments
This Hospital:

$4,580
North Carolina:

$5,833
Number of discharges: 11
This Hospital:

0.76%
North Carolina:

0.66%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes with Major Complications
Average Covered Charges
Here:

$31,551
State:

$19,995
Average Total Payments
Here:

$6,615
State:

$8,055
Number of discharges: 18
Here:

1.24%
State:

0.85%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
Here:

$18,898
State:

$13,158
Average Total Payments
This Hospital:

$3,841
State:

$4,790
Number of discharges: 38
Here:

2.61%
State:

1.96%
Other Circulatory System Diagnoses with Major Complications
Average Covered Charges
Here:

$37,150
State:

$32,616
Average Total Payments
This Hospital:

$9,760
State:

$13,658
Number of discharges: 11
Here:

0.76%
State:

0.75%
Other Vascular Procedures with Complications
Average Covered Charges
Here:

$64,710
North Carolina:

$52,462
Average Total Payments
This Hospital:

$13,404
North Carolina:

$17,477
Number of discharges: 17
Here:

1.17%
State:

0.41%
Other Vascular Procedures with Major Complications
Average Covered Charges
This Hospital:

$68,026
North Carolina:

$59,432
Average Total Payments
This Hospital:

$17,153
North Carolina:

$22,749
Number of discharges: 16
Here:

1.10%
North Carolina:

0.39%
Other Vascular Procedures without Complications
Average Covered Charges
Here:

$46,052
State:

$37,046
Average Total Payments
This Hospital:

$9,017
North Carolina:

$11,415
Number of discharges: 11
Here:

0.76%
North Carolina:

0.27%
Peripheral Vascular Disorders with Complications
Average Covered Charges
This Hospital:

$14,329
North Carolina:

$16,496
Average Total Payments
Here:

$5,157
North Carolina:

$6,846
Number of discharges: 14
Here:

0.96%
State:

0.47%
Poisoning and Toxic Effects of Drugs without Major Complications
Average Covered Charges
This Hospital:

$15,971
North Carolina:

$13,125
Average Total Payments
This Hospital:

$3,499
North Carolina:

$4,359
Number of discharges: 17
This Hospital:

1.17%
North Carolina:

0.45%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$30,062
State:

$21,562
Average Total Payments
Here:

$7,873
North Carolina:

$8,579
Number of discharges: 41
This Hospital:

2.82%
North Carolina:

1.96%
Pulmonary Embolism without Major Complications
Average Covered Charges
Here:

$20,741
North Carolina:

$18,944
Average Total Payments
This Hospital:

$5,715
North Carolina:

$7,213
Number of discharges: 12
Here:

0.83%
North Carolina:

0.57%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
Here:

$16,551
North Carolina:

$14,717
Average Total Payments
This Hospital:

$4,441
State:

$5,673
Number of discharges: 21
Here:

1.44%
North Carolina:

1.29%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$22,196
State:

$16,705
Average Total Payments
Here:

$5,894
State:

$6,949
Number of discharges: 54
This Hospital:

3.71%
State:

2.38%
Renal Failure with Major Complications
Average Covered Charges
Here:

$40,865
North Carolina:

$26,632
Average Total Payments
Here:

$10,160
North Carolina:

$11,435
Number of discharges: 33
This Hospital:

2.27%
North Carolina:

1.71%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
Here:

$34,494
State:

$22,947
Average Total Payments
Here:

$8,604
North Carolina:

$9,860
Number of discharges: 13
Here:

0.89%
State:

0.84%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
Here:

$64,030
State:

$30,856
Average Total Payments
Here:

$11,935
State:

$13,291
Number of discharges: 23
Here:

1.58%
State:

1.35%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$74,416
State:

$45,134
Average Total Payments
Here:

$13,529
State:

$16,101
Number of discharges: 18
Here:

1.24%
State:

0.98%
Seizures without Major Complications
Average Covered Charges
This Hospital:

$15,548
North Carolina:

$16,903
Average Total Payments
This Hospital:

$4,253
North Carolina:

$5,529
Number of discharges: 16
This Hospital:

1.10%
State:

0.57%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$45,290
North Carolina:

$32,059
Average Total Payments
This Hospital:

$11,167
State:

$12,838
Number of discharges: 59
Here:

4.06%
State:

5.09%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$33,463
North Carolina:

$19,865
Average Total Payments
Here:

$6,545
North Carolina:

$7,684
Number of discharges: 21
This Hospital:

1.44%
State:

1.78%
Signs and Symptoms without Major Complications
Average Covered Charges
This Hospital:

$16,397
State:

$13,822
Average Total Payments
Here:

$3,832
State:

$4,799
Number of discharges: 14
This Hospital:

0.96%
North Carolina:

0.58%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$29,022
State:

$17,495
Average Total Payments
Here:

$5,862
North Carolina:

$6,811
Number of discharges: 19
Here:

1.31%
North Carolina:

2.26%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
Here:

$43,557
State:

$25,424
Average Total Payments
Here:

$8,202
North Carolina:

$9,800
Number of discharges: 39
Here:

2.68%
North Carolina:

2.12%
Spinal Fusion Except Cervical without Major Complications
Average Covered Charges
Here:

$106,005
North Carolina:

$85,627
Average Total Payments
This Hospital:

$21,353
State:

$26,535
Number of discharges: 29
This Hospital:

1.99%
State:

1.03%
Syncope and Collapse
Average Covered Charges
This Hospital:

$18,044
State:

$14,967
Average Total Payments
Here:

$4,003
North Carolina:

$4,973
Number of discharges: 33
Here:

2.27%
State:

1.63%
Transient Ischemia
Average Covered Charges
This Hospital:

$16,157
State:

$15,482
Average Total Payments
Here:

$4,080
State:

$4,882
Number of discharges: 21
This Hospital:

1.44%
State:

1.10%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

100.0%
State:

99.4%
Percent of Patients Given Aspirin at Discharge
Here:

100.0%
State:

99.5%
Percent of Patients Given Beta Blocker at Discharge
Here:

97.0%
State:

99.5%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

3
State:

8
Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital
Here:

40
State:

49
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

100.0%
North Carolina:

96.2%
Patients Given a Prescription for a Statin at Discharge
Here:

100.0%
State:

98.3%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
State:

99.5%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
State:

97.3%
Percent of Patients Given Discharge Instructions
This Hospital:

96.0%
State:

93.8%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

99.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

99.0%
North Carolina:

95.8%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

97.0%
State:

96.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
North Carolina:

99.3%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

100.0%
State:

95.8%
Percent of Patients Assessed and Given Influenza Vaccination
Here:

100.0%
North Carolina:

95.4%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

97.0%
State:

97.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

99.0%
State:

98.8%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

98.0%
North Carolina:

97.7%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

99.0%
North Carolina:

99.0%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

100.0%
North Carolina:

97.5%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

100.0%
North Carolina:

98.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
North Carolina:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

99.0%
North Carolina:

96.0%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

100.0%
North Carolina:

97.6%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

99.0%
North Carolina:

97.7%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

99.0%
State:

96.7%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
State:

99.8%

Outcome of Care

30-Day Mortality Rates from Heart Attack
Here:

15.8%
State:

15.2%
30-Day Mortality Rates from Heart Failure
This Hospital:

11.2%
North Carolina:

11.5%
30-Day Mortality Rates from Pneumonia
This Hospital:

13.2%
State:

12.5%
30-Day Readmission Rates from Heart Attack
Here:

19.7%
North Carolina:

19.6%
30-Day Readmission Rates from Heart Failure
This Hospital:

24.2%
North Carolina:

24.1%
30-Day Readmission Rates from Pneumonia
Here:

17.1%
North Carolina:

18.8%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
This Hospital:

33.300%
North Carolina:

33.381%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

8.000%
North Carolina:

8.387%
Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.063%
North Carolina:

0.085%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.017%
State:

0.026%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
This Hospital:

2.400%
State:

5.566%
Outpatients with brain CT scans who got a sinus CT scan at the same time
Here:

1.300%
North Carolina:

2.465%

Hospital Acquired Conditions

Falls and injuries
This Hospital:

0.883%
State:

0.641%
Infection from a Urinary Catheter
Here:

0.221%
North Carolina:

0.553%

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