HILO MEDICAL CENTER (HILO, HI) Detailed Hospital Profile

Complaint Deficiency

Review or revise the resident's care plan after any major change in a resident's physical or mental health
- Harm: Immediate jeopardy to resident health or safety
- Scope: Few
Give each resident a notice of rights, rules, services and charges. Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for
- Harm: Actual harm
- Scope: Few
Exits that are accessible at all times
- Harm: Immediate jeopardy to resident health or safety
- Scope: Few
Properly hold, secure and manage each resident's personal money which is deposited with the nursing home
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Fire-resistant room wall surfaces
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed
- Harm: Minimal harm or potential for actual harm
- Scope: Few
A two-hour-resistant firewall in common walls
- Harm: Minimal harm or potential for actual harm
- Scope: Few
An approved installation, maintenance and testing program for fire alarm systems
- Harm: Minimal harm or potential for actual harm
- Scope: Many
Keep each resident's personal and medical records private and confidential
- Harm: Minimal harm or potential for actual harm
- Scope: Many
Let residents voice a complaint or grievance without being treated differently or badly
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Allow residents to easily view the results of the nursing home's most recent survey
- Harm: Potential for minimal harm
- Scope: Some
Send and promptly deliver unopened mail to residents
- Harm: Potential for minimal harm
- Scope: Many
Provide enough notice before discharging or transferring a resident
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Keep each resident free from physical restraints, unless needed for medical treatment
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide care for residents in a way that keeps or builds each resident's dignity and respect of individuality
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Make sure each resident has the right to have a choice over activities, their schedules and health care according to his or her interests, assessment, and plan of care
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Reasonably accommodate the needs and preferences of each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide activities to meet the interests and needs of each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Provide a safe, clean, comfortable and homelike environment
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Make sure each resident receives an accurate assessment by a qualified health professional
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Assist those residents who need total help with eating/drinking, grooming and personal and oral hygiene
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Develop policies and procedures for influenza and pneumococcal immunizations
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Have enough nurses to care for every resident in a way that maximizes the resident's well being
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Provide routine and 24-hour emergency dental care for each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Be designed, built, equipped, or well kept to protect the health and safety of residents, workers, and the public
- Harm: Minimal harm or potential for actual harm
- Scope: Many
Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Provide care for residents in a way that keeps or builds each resident's dignity and respect of individuality
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure each resident has the right to have a choice over activities, their schedules and health care according to his or her interests, assessment, and plan of care
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide activities to meet the interests and needs of each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Assist those residents who need total help with eating/drinking, grooming and personal and oral hygiene
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that the nursing home area is free from accident hazards and risks and provides supervision to prevent avoidable accidents
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Record of quarterly fire drills for each shift under varying conditions
- Harm: Minimal harm or potential for actual harm
- Scope: Many
Keep each resident's personal and medical records private and confidential
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Keep each resident free from physical restraints, unless needed for medical treatment
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Give notice to the resident before a room or roommate change
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide activities to meet the interests and needs of each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide housekeeping and maintenance services
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that the nursing home area is free from accident hazards and risks and provides supervision to prevent avoidable accidents
- Harm: Minimal harm or potential for actual harm
- Scope: Few
1) Make sure that each resident's drug regimen is free from unnecessary drugs; 2) Each resident's entire drug/medication is managed and monitored to achieve highest well being
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Safely provide drugs and other similar products available, which are needed every day and in emergencies, by a licensed pharmacist
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms
- Harm: Potential for minimal harm
- Scope: Many

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Complications

Average Covered Charges

Here:	$18,647
State:	$22,109

Average Total Payments

Here:	$11,780
State:	$10,965

Number of discharges: 32

This Hospital:	3.07%
Hawaii:	1.10%

Acute Myocardial Infarction, Discharged Alive with Major Complications

Average Covered Charges

This Hospital:	$22,504
Hawaii:	$39,855

Average Total Payments

Here:	$17,362
Hawaii:	$16,554

Number of discharges: 44

Here:	4.23%
State:	2.04%

Acute Myocardial Infarction, Discharged Alive without Complications

Average Covered Charges

This Hospital:	$13,231
Hawaii:	$19,076

Average Total Payments

This Hospital:	$7,941
State:	$8,169

Number of discharges: 31

This Hospital:	2.98%
Hawaii:	0.88%

Cardiac Arrhythmia and Conduction Disorders with Complications

Average Covered Charges

This Hospital:	$15,777
State:	$20,717

Average Total Payments

This Hospital:	$8,367
Hawaii:	$8,848

Number of discharges: 25

This Hospital:	2.40%
Hawaii:	1.37%

Cardiac Arrhythmia and Conduction Disorders with Major Complications

Average Covered Charges

This Hospital:	$18,025
State:	$28,585

Average Total Payments

This Hospital:	$12,162
Hawaii:	$10,469

Number of discharges: 16

Here:	1.54%
Hawaii:	0.88%

Cardiac Arrhythmia and Conduction Disorders without Complications

Average Covered Charges

Here:	$14,477
Hawaii:	$14,674

Average Total Payments

This Hospital:	$5,709
Hawaii:	$5,368

Number of discharges: 23

Here:	2.21%
State:	1.95%

Cellulitis without Major Complications

Average Covered Charges

This Hospital:	$16,271
Hawaii:	$20,944

Average Total Payments

Here:	$8,257
Hawaii:	$7,887

Number of discharges: 28

This Hospital:	2.69%
Hawaii:	2.50%

Chest Pain

Average Covered Charges

This Hospital:	$12,741
State:	$14,657

Average Total Payments

Here:	$5,461
Hawaii:	$5,256

Number of discharges: 12

This Hospital:	1.15%
Hawaii:	1.09%

Chronic Obstructive Pulmonary Disease with Complications

Average Covered Charges

This Hospital:	$17,797
Hawaii:	$24,364

Average Total Payments

This Hospital:	$9,664
State:	$9,077

Number of discharges: 25

Here:	2.40%
State:	1.11%

Chronic Obstructive Pulmonary Disease with Major Complications

Average Covered Charges

Here:	$19,590
Hawaii:	$30,607

Average Total Payments

Here:	$11,842
State:	$11,248

Number of discharges: 22

This Hospital:	2.11%
Hawaii:	1.76%

Chronic Obstructive Pulmonary Disease without Complications

Average Covered Charges

This Hospital:	$15,122
State:	$20,494

Average Total Payments

This Hospital:	$7,092
State:	$7,108

Number of discharges: 16

This Hospital:	1.54%
Hawaii:	1.06%

Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications

Average Covered Charges

Here:	$14,169
Hawaii:	$17,636

Average Total Payments

This Hospital:	$7,170
Hawaii:	$6,565

Number of discharges: 20

Here:	1.92%
State:	1.69%

G.I. Hemorrhage with Complications

Average Covered Charges

This Hospital:	$17,524
State:	$21,559

Average Total Payments

Here:	$10,095
State:	$9,270

Number of discharges: 36

Here:	3.46%
Hawaii:	3.44%

G.I. Hemorrhage with Major Complications

Average Covered Charges

Here:	$33,161
State:	$36,583

Average Total Payments

Here:	$17,426
State:	$14,700

Number of discharges: 17

This Hospital:	1.63%
Hawaii:	0.83%

G.I. Obstruction with Complications

Average Covered Charges

This Hospital:	$14,143
State:	$20,164

Average Total Payments

Here:	$9,280
State:	$8,043

Number of discharges: 13

Here:	1.25%
State:	0.62%

Heart Failure and Shock with Complications

Average Covered Charges

Here:	$16,956
State:	$23,701

Average Total Payments

This Hospital:	$10,304
State:	$9,405

Number of discharges: 48

This Hospital:	4.61%
State:	3.60%

Heart Failure and Shock with Major Complications

Average Covered Charges

This Hospital:	$24,038
State:	$33,503

Average Total Payments

Here:	$14,521
State:	$12,899

Number of discharges: 32

This Hospital:	3.07%
Hawaii:	3.09%

Heart Failure and Shock without Complications

Average Covered Charges

Here:	$14,863
Hawaii:	$14,760

Average Total Payments

This Hospital:	$7,186
Hawaii:	$6,560

Number of discharges: 19

Here:	1.83%
State:	1.22%

Hip and Femur Procedures Except Major Joint with Complications

Average Covered Charges

This Hospital:	$29,029
Hawaii:	$39,027

Average Total Payments

This Hospital:	$18,366
State:	$16,434

Number of discharges: 24

Here:	2.31%
State:	1.37%

Infectious and Parasitic Diseases with O.R. Procedure with Major Complications

Average Covered Charges

Here:	$85,904
Hawaii:	$145,508

Average Total Payments

This Hospital:	$54,386
Hawaii:	$60,185

Number of discharges: 16

This Hospital:	1.54%
Hawaii:	0.90%

Intracranial Hemorrhage or Cerebral Infarction with Complications

Average Covered Charges

This Hospital:	$22,605
State:	$29,471

Average Total Payments

Here:	$11,465
Hawaii:	$11,173

Number of discharges: 17

This Hospital:	1.63%
Hawaii:	2.61%

Intracranial Hemorrhage or Cerebral Infarction with Major Complications

Average Covered Charges

Here:	$32,259
State:	$46,881

Average Total Payments

Here:	$18,284
State:	$16,912

Number of discharges: 12

This Hospital:	1.15%
State:	1.96%

Intracranial Hemorrhage or Cerebral Infarction without Complications

Average Covered Charges

Here:	$14,365
Hawaii:	$21,614

Average Total Payments

This Hospital:	$8,597
Hawaii:	$7,831

Number of discharges: 14

Here:	1.34%
Hawaii:	1.66%

Kidney and Urinary Tract Infections without Major Complications

Average Covered Charges

Here:	$16,518
Hawaii:	$18,385

Average Total Payments

Here:	$7,793
State:	$7,120

Number of discharges: 28

This Hospital:	2.69%
Hawaii:	2.04%

Major Joint Replacement or Reattachment of Lower Extremity without Major Complications

Average Covered Charges

Here:	$40,232
State:	$39,463

Average Total Payments

Here:	$20,894
Hawaii:	$18,512

Number of discharges: 12

This Hospital:	1.15%
State:	6.27%

Major Small and Large Bowel Procedures with Complications

Average Covered Charges

This Hospital:	$44,524
Hawaii:	$54,440

Average Total Payments

Here:	$24,928
Hawaii:	$23,059

Number of discharges: 15

This Hospital:	1.44%
State:	0.69%

Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes with Major Complications

Average Covered Charges

Here:	$22,590
State:	$28,126

Average Total Payments

This Hospital:	$11,060
State:	$10,487

Number of discharges: 11

Here:	1.06%
State:	1.14%

Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications

Average Covered Charges

This Hospital:	$13,726
Hawaii:	$17,690

Average Total Payments

Here:	$6,928
State:	$6,112

Number of discharges: 19

Here:	1.83%
State:	2.82%

Psychoses

Average Covered Charges

Here:	$14,980
State:	$16,200

Average Total Payments

Here:	$9,408
State:	$8,388

Number of discharges: 121

Here:	11.62%
State:	4.35%

Red Blood Cell Disorders without Major Complications

Average Covered Charges

This Hospital:	$17,040
Hawaii:	$15,969

Average Total Payments

This Hospital:	$7,902
Hawaii:	$6,893

Number of discharges: 17

This Hospital:	1.63%
State:	0.35%

Renal Failure with Complications

Average Covered Charges

This Hospital:	$17,987
Hawaii:	$22,247

Average Total Payments

Here:	$10,172
Hawaii:	$9,611

Number of discharges: 43

Here:	4.13%
Hawaii:	2.01%

Renal Failure with Major Complications

Average Covered Charges

Here:	$33,497
State:	$35,398

Average Total Payments

Here:	$16,639
Hawaii:	$14,139

Number of discharges: 33

Here:	3.17%
Hawaii:	1.23%

Respiratory Infections and Inflammations with Complications

Average Covered Charges

Here:	$31,181
State:	$33,608

Average Total Payments

Here:	$14,026
State:	$12,516

Number of discharges: 17

This Hospital:	1.63%
State:	1.66%

Respiratory Infections and Inflammations with Major Complications

Average Covered Charges

Here:	$33,203
Hawaii:	$42,409

Average Total Payments

Here:	$20,092
State:	$17,035

Number of discharges: 18

Here:	1.73%
Hawaii:	1.42%

Respiratory System Diagnosis with Ventilator Support <96 Hours

Average Covered Charges

Here:	$41,546
Hawaii:	$55,233

Average Total Payments

Here:	$23,057
Hawaii:	$20,526

Number of discharges: 16

This Hospital:	1.54%
Hawaii:	1.37%

Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications

Average Covered Charges

Here:	$34,109
Hawaii:	$43,436

Average Total Payments

Here:	$18,593
Hawaii:	$17,002

Number of discharges: 70

This Hospital:	6.72%
State:	8.21%

Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications

Average Covered Charges

This Hospital:	$21,268
State:	$23,687

Average Total Payments

This Hospital:	$11,431
State:	$10,356

Number of discharges: 27

Here:	2.59%
Hawaii:	3.12%

Simple Pneumonia and Pleurisy with Complications

Average Covered Charges

This Hospital:	$18,790
Hawaii:	$23,436

Average Total Payments

Here:	$9,943
Hawaii:	$9,352

Number of discharges: 26

This Hospital:	2.50%
Hawaii:	3.53%

Simple Pneumonia and Pleurisy without Complications

Average Covered Charges

This Hospital:	$16,425
Hawaii:	$16,114

Average Total Payments

Here:	$7,047
State:	$6,172

Number of discharges: 14

This Hospital:	1.34%
Hawaii:	1.37%

Syncope and Collapse

Average Covered Charges

Here:	$15,684
State:	$19,327

Average Total Payments

Here:	$7,123
State:	$6,166

Number of discharges: 12

This Hospital:	1.15%
State:	1.80%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

This Hospital:	98.0%
Hawaii:	99.0%

Percent of Patients Given Aspirin at Discharge

This Hospital:	98.0%
Hawaii:	98.0%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	90.0%
Hawaii:	95.0%

Percent of Patients Given Beta Blocker at Discharge

Here:	99.0%
State:	98.5%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
Hawaii:	98.9%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

Here:	14
State:	9

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

This Hospital:	99.0%
Hawaii:	97.9%

Outpatients with chest pain or possible heart attack who got drugs to break up blood clots within 30 minutes of arrival

This Hospital:	65
Hawaii:	66

Patients Given a Prescription for a Statin at Discharge

This Hospital:	92.0%
State:	97.7%

Median Time to Fibrinolysis

This Hospital:	22
Hawaii:	24

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	98.0%
Hawaii:	98.9%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	93.0%
Hawaii:	94.7%

Percent of Patients Given Discharge Instructions

This Hospital:	91.0%
Hawaii:	93.1%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
Hawaii:	99.3%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

This Hospital:	97.0%
Hawaii:	96.7%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

Here:	94.0%
Hawaii:	95.4%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
State:	99.0%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

This Hospital:	97.0%
State:	94.6%

Percent of Patients Assessed and Given Influenza Vaccination

This Hospital:	100.0%
State:	90.6%

Percent of Patients Assessed and Given Pneumococcal Vaccination

This Hospital:	98.0%
State:	91.1%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	96.0%
State:	98.8%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

Here:	85.0%
Hawaii:	96.3%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

This Hospital:	96.0%
State:	98.8%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

This Hospital:	91.0%
State:	94.2%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

This Hospital:	93.0%
State:	95.4%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	100.0%
State:	99.7%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

Here:	98.0%
State:	93.7%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	97.0%
Hawaii:	94.7%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

This Hospital:	93.0%
Hawaii:	97.6%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

This Hospital:	80.0%
Hawaii:	98.0%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal

Here:	100.0%
Hawaii:	99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack

This Hospital:	13.3%
State:	15.3%

30-Day Mortality Rates from Heart Failure

This Hospital:	11.1%
State:	11.7%

30-Day Mortality Rates from Pneumonia

Here:	11.0%
State:	11.9%

30-Day Readmission Rates from Heart Attack

This Hospital:	17.0%
State:	19.8%

30-Day Readmission Rates from Heart Failure

Here:	22.9%
Hawaii:	22.9%

30-Day Readmission Rates from Pneumonia

Here:	16.6%
State:	17.7%

Hospital Acquired Conditions

Falls and injuries

Here:	0.583%
Hawaii:	0.769%

Infection from a Urinary Catheter

Here:	0.583%
State:	2.007%

Use of Medical Imaging

Outpatient CT scans of the abdomen that were combination (double) scans.

This Hospital:	0.553%
Hawaii:	0.102%

Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery

Here:	5.500%
State:	3.993%

Outpatients with brain CT scans who got a sinus CT scan at the same time

This Hospital:	1.100%
State:	1.482%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 21%

How often did nurses communicate well with patients?

Sometimes or never

Here:	6%
State:	5%

Usually

This Hospital:	24%
Hawaii:	19%

Always

Here:	70%
State:	76%

How often did doctors communicate well with patients?

Sometimes or never

This Hospital:	5%
Hawaii:	5%

Usually

This Hospital:	19%
State:	15%

Always

Here:	76%
Hawaii:	80%

How often did patients receive help quickly from hospital staff?

Sometimes or never

This Hospital:	11%
Hawaii:	11%

Usually

Here:	31%
Hawaii:	27%

Always

Here:	58%
State:	62%

How often was patients' pain well controlled?

Sometimes or never

This Hospital:	7%
State:	7%

Usually

This Hospital:	28%
Hawaii:	24%

Always

This Hospital:	65%
Hawaii:	69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

This Hospital:	23%
Hawaii:	19%

Usually

Here:	19%
Hawaii:	19%

Always

This Hospital:	58%
Hawaii:	62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	5%
State:	7%

Usually

This Hospital:	22%
Hawaii:	20%

Always

Here:	73%
Hawaii:	73%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

Here:	22%
Hawaii:	14%

Usually

Here:	39%
Hawaii:	33%

Always

This Hospital:	39%
State:	53%

Were patients given information about what to do during their recovery at home?

Yes

Here:	78%
Hawaii:	81%

Here:	22%
Hawaii:	19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

This Hospital:	15%
State:	10%

7 or 8

Here:	32%
Hawaii:	23%

9 or 10

This Hospital:	53%
Hawaii:	67%

Would patients recommend the hospital to friends and family?

Here:	7%
Hawaii:	5%

Yes, probably

This Hospital:	39%
State:	26%

Yes, definitely

This Hospital:	54%
Hawaii:	69%

Quality Measures

Percent of long-stay residents whose need for help with daily activities has increased

This Hospital:	28.6%
State:	13.0%

Percent of long-stay residents who self-report moderate to severe pain

This Hospital:	13.4%
State:	6.4%

Percent of long-stay residents who lose too much weight

Here:	8.0%
State:	6.2%

Percent of long-stay residents who have had a catheter inserted and left in their bladder

Here:	2.4%
State:	2.6%

Percent of long-stay residents with a urinary tract infection

This Hospital:	2.3%
Hawaii:	4.4%

Percent of long-stay residents who have depressive symptoms

Here:	1.2%
Hawaii:	4.7%

Percent of long-stay residents experiencing one or more falls with major injury

This Hospital:	1.1%
State:	2.4%

Percent of long-stay residents assessed and given, appropriately, the seasonal influenza vaccine

This Hospital:	100.0%
State:	98.0%

Percent of long-stay residents assessed and given, appropriately, the pneumococcal vaccine

Here:	100.0%
Hawaii:	97.9%

Percent of short-stay residents who self-report moderate to severe pain

This Hospital:	32.6%
Hawaii:	14.0%

Percent of short-stay residents with Pressure ulcers that are new or worsened

This Hospital:	1.7%
State:	1.2%

Percent of short-stay residents assessed and given, appropriately, the seasonal influenza vaccine

This Hospital:	99.1%
State:	89.3%

Percent of short-stay residents assessed and given, appropriately, the pneumococcal vaccine

Here:	97.8%
Hawaii:	85.9%

Percent of short-stay residents who newly received an antipsychotic medication

This Hospital:	1.0%
State:	1.8%

Percent of long-stay residents who received an antipsychotic medication

This Hospital:	22.2%
State:	13.7%

HILO MEDICAL CENTER - HILO, HI

Complaint Deficiency

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Process of Care

Heart Attack

Heart Failure

Pneumonia

Surgery

Outcome of Care

Hospital Acquired Conditions

Use of Medical Imaging

Hospital Consumer Assessment of Healthcare Providers

Quality Measures

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