HILLS AND DALES GENERAL HOSPITAL - CASS CITY, MI

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Addresss:
4675 HILL STREET
CASS CITY, MI, 48726
Phone (make sure to verify first before calling): (989) 872-2121

Hospital Type: Critical Access Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 10.50
Registered Professional Nurses : 12.30
Other Salaried Personnel : 125.10
Certified Registered Nurse Anesthetists (CRNA) : 1.00
Dieticians : 1.00
Occupational Therapists : 1.60
Physical Therapists : 2.60
Registered Pharmacists : 1.00
Respiratory Therapists : 1.50
Physicians : 10.00
Medical Social Workers : 1.00
Physician Assistants : 1.00

Number Of Beds
Total: 25
Total Certified: 25

Provided Services
Nuclear Medicine Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services
Speech Pathology Services

Process of Care

Heart Attack

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

12
Michigan:

9
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

93.0%
Michigan:

95.4%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
Here:

40.0%
Michigan:

99.5%
Percent of Patients Given Discharge Instructions
This Hospital:

31.0%
State:

92.1%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

94.0%
Michigan:

96.5%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

76.0%
State:

97.1%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

83.0%
State:

95.7%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

52.0%
Michigan:

95.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

100.0%
State:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

91.0%
State:

97.3%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
Here:

100.0%
Michigan:

98.5%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

73.0%
State:

97.5%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

69.0%
Michigan:

98.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

88.0%
State:

99.8%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

94.0%
Michigan:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Failure
Here:

12.2%
State:

10.8%
30-Day Mortality Rates from Pneumonia
This Hospital:

12.2%
State:

11.4%
30-Day Readmission Rates from Heart Failure
This Hospital:

25.8%
State:

25.2%
30-Day Readmission Rates from Pneumonia
This Hospital:

18.6%
State:

18.7%

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
This Hospital:

11.300%
State:

7.381%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.279%
State:

0.111%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.337%
Michigan:

0.051%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: Between 100 and 299
Survey Response Rate: 46%

How often did nurses communicate well with patients?

Sometimes or never
Here:

2%
State:

4%
Usually
Here:

13%
Michigan:

18%
Always
Here:

85%
State:

78%

How often did doctors communicate well with patients?

Sometimes or never
Here:

2%
State:

4%
Usually
This Hospital:

8%
Michigan:

17%
Always
This Hospital:

90%
State:

79%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

2%
Michigan:

8%
Usually
Here:

13%
State:

24%
Always
Here:

85%
State:

68%

How often was patients' pain well controlled?

Sometimes or never
Here:

5%
Michigan:

6%
Usually
Here:

17%
State:

23%
Always
Here:

78%
State:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

19%
Michigan:

20%
Usually
Here:

22%
Michigan:

19%
Always
Here:

59%
Michigan:

61%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

5%
Michigan:

9%
Usually
Here:

19%
Michigan:

20%
Always
Here:

76%
State:

71%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

6%
Michigan:

12%
Usually
Here:

21%
Michigan:

31%
Always
Here:

73%
State:

57%

Were patients given information about what to do during their recovery at home?

Yes
Here:

89%
Michigan:

86%
No
Here:

11%
Michigan:

14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

4%
State:

8%
7 or 8
This Hospital:

21%
State:

22%
9 or 10
Here:

75%
State:

70%

Would patients recommend the hospital to friends and family?

No
Here:

2%
State:

5%
Yes, probably
Here:

29%
Michigan:

25%
Yes, definitely
Here:

69%
Michigan:

70%

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