HEYWOOD HOSPITAL - GARDNER, MA

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Addresss:
242 GREEN STREET
GARDNER, MA, 01440
Phone (make sure to verify first before calling): (978) 632-3420

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes
Type: Psychiatric Units

Overall Star Rating: 4 Stars
Health Inspections Star Rating: 5 Stars
Nurse Staffing Star Rating: 5 Stars
Quality Measures Star Rating: 1 Star
RN Only Star Rating: 5 Stars

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 9.10
Registered Professional Nurses : 109.90
Other Salaried Personnel : 443.19
Dieticians : 2.78
Registered Pharmacists : 3.80
Respiratory Therapists : 7.50
Speech Pathologists Or Audiologists : 2.46
Physicians : 1.38
Medical Social Workers : 7.69

Number Of Beds
Total: 134
Total Certified: 134
Psychiatric Unit Beds: 20

Provided Services
Nuclear Medicine Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Hospice Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Long Term Care (Swing-Beds) Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services

Hospital Acquired Conditions

Falls and injuries
This Hospital:

2.577%
Massachusetts:

0.520%
Infection from a Urinary Catheter
This Hospital:

5.155%
Massachusetts:

0.513%

Quality Measures

Percent of short-stay residents who self-report moderate to severe pain
This Hospital:

50.3%
Massachusetts:

21.6%
Percent of short-stay residents with Pressure ulcers that are new or worsened
This Hospital:

3.6%
State:

1.6%
Percent of short-stay residents assessed and given, appropriately, the seasonal influenza vaccine
Here:

100.0%
Massachusetts:

90.2%
Percent of short-stay residents assessed and given, appropriately, the pneumococcal vaccine
This Hospital:

100.0%
State:

87.7%
Percent of short-stay residents who newly received an antipsychotic medication
This Hospital:

5.0%
State:

2.3%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
Here:

100.0%
State:

99.7%
Percent of Patients Given Aspirin at Discharge
Here:

95.0%
State:

99.6%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

96.0%
Massachusetts:

99.6%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

13
Massachusetts:

9
Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital
This Hospital:

59
Massachusetts:

62
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

96.0%
State:

97.2%
Patients Given a Prescription for a Statin at Discharge
This Hospital:

85.0%
Massachusetts:

98.2%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
Here:

96.0%
Massachusetts:

99.4%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

90.0%
Massachusetts:

95.9%
Percent of Patients Given Discharge Instructions
This Hospital:

81.0%
State:

94.2%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

98.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

94.0%
State:

96.6%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

98.0%
State:

96.6%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

95.0%
State:

97.7%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

91.0%
Massachusetts:

96.0%
Percent of Patients Assessed and Given Influenza Vaccination
Here:

83.0%
State:

95.1%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

90.0%
Massachusetts:

96.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

98.0%
State:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

99.0%
State:

97.5%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

96.0%
State:

98.8%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

96.0%
Massachusetts:

97.8%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

98.0%
State:

98.3%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
State:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

84.0%
State:

92.9%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

96.0%
Massachusetts:

97.3%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

75.0%
State:

96.2%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

92.0%
Massachusetts:

96.5%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

98.0%
State:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

13.8%
State:

14.3%
30-Day Mortality Rates from Heart Failure
This Hospital:

11.6%
Massachusetts:

10.4%
30-Day Mortality Rates from Pneumonia
Here:

11.1%
Massachusetts:

10.9%
30-Day Readmission Rates from Heart Attack
Here:

20.4%
State:

20.6%
30-Day Readmission Rates from Heart Failure
Here:

22.7%
Massachusetts:

25.3%
30-Day Readmission Rates from Pneumonia
Here:

21.1%
State:

19.2%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
Here:

37.700%
State:

34.287%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

5.700%
Massachusetts:

9.164%
Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.016%
State:

0.074%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.003%
State:

0.008%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

6.300%
Massachusetts:

5.508%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 33%

How often did nurses communicate well with patients?

Sometimes or never
Here:

6%
Massachusetts:

5%
Usually
Here:

17%
Massachusetts:

17%
Always
Here:

77%
Massachusetts:

78%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

7%
Massachusetts:

5%
Usually
This Hospital:

14%
Massachusetts:

15%
Always
This Hospital:

79%
Massachusetts:

80%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

13%
Massachusetts:

10%
Usually
Here:

27%
State:

26%
Always
Here:

60%
State:

64%

How often was patients' pain well controlled?

Sometimes or never
Here:

6%
State:

7%
Usually
This Hospital:

21%
Massachusetts:

22%
Always
Here:

73%
Massachusetts:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

21%
Massachusetts:

19%
Usually
This Hospital:

17%
Massachusetts:

19%
Always
Here:

62%
Massachusetts:

62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

8%
State:

8%
Usually
This Hospital:

18%
Massachusetts:

19%
Always
Here:

74%
Massachusetts:

73%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

14%
Massachusetts:

15%
Usually
Here:

32%
State:

34%
Always
This Hospital:

54%
Massachusetts:

51%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

86%
State:

86%
No
Here:

14%
Massachusetts:

14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

9%
Massachusetts:

8%
7 or 8
This Hospital:

26%
Massachusetts:

24%
9 or 10
This Hospital:

65%
State:

68%

Would patients recommend the hospital to friends and family?

No
Here:

5%
State:

4%
Yes, probably
This Hospital:

22%
Massachusetts:

23%
Yes, definitely
This Hospital:

73%
State:

73%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
Here:

$14,528
Massachusetts:

$24,260
Average Total Payments
This Hospital:

$12,212
Massachusetts:

$13,664
Number of discharges: 19
Here:

1.88%
State:

1.01%
Alcohol/Drug Abuse or Dependence without Rehabilitation Therapy without Major Complications
Average Covered Charges
This Hospital:

$9,705
State:

$8,093
Average Total Payments
This Hospital:

$4,818
State:

$5,182
Number of discharges: 13
Here:

1.28%
Massachusetts:

1.55%
Atherosclerosis without Major Complications
Average Covered Charges
This Hospital:

$6,692
Massachusetts:

$9,468
Average Total Payments
Here:

$4,331
Massachusetts:

$4,509
Number of discharges: 13
Here:

1.28%
State:

0.53%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
Here:

$10,451
State:

$12,625
Average Total Payments
Here:

$6,237
State:

$6,629
Number of discharges: 26
This Hospital:

2.57%
Massachusetts:

1.66%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$6,222
Massachusetts:

$9,061
Average Total Payments
Here:

$4,226
State:

$4,421
Number of discharges: 17
Here:

1.68%
State:

1.61%
Cellulitis without Major Complications
Average Covered Charges
Here:

$8,318
Massachusetts:

$11,351
Average Total Payments
This Hospital:

$6,081
State:

$6,458
Number of discharges: 28
Here:

2.76%
Massachusetts:

2.40%
Chest Pain
Average Covered Charges
Here:

$7,055
Massachusetts:

$9,185
Average Total Payments
Here:

$4,090
Massachusetts:

$4,239
Number of discharges: 18
Here:

1.78%
State:

2.24%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$8,951
State:

$12,798
Average Total Payments
Here:

$7,112
State:

$7,244
Number of discharges: 26
This Hospital:

2.57%
Massachusetts:

2.28%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
Here:

$12,537
Massachusetts:

$16,231
Average Total Payments
This Hospital:

$8,802
Massachusetts:

$8,802
Number of discharges: 39
Here:

3.85%
State:

2.26%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$8,085
State:

$9,969
Average Total Payments
Here:

$5,263
State:

$5,450
Number of discharges: 19
Here:

1.88%
Massachusetts:

1.72%
Cranial and Peripheral Nerve Disorders without Major Complications
Average Covered Charges
This Hospital:

$8,489
State:

$15,171
Average Total Payments
Here:

$6,401
State:

$7,206
Number of discharges: 13
Here:

1.28%
State:

0.41%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$8,792
State:

$12,124
Average Total Payments
Here:

$5,337
Massachusetts:

$5,687
Number of discharges: 51
Here:

5.03%
Massachusetts:

4.36%
Fx, Sprn, Strn and Disl Except Femur, Hip, Pelvis and Thigh without Major Complications
Average Covered Charges
This Hospital:

$6,831
Massachusetts:

$11,257
Average Total Payments
This Hospital:

$5,324
Massachusetts:

$5,486
Number of discharges: 11
Here:

1.09%
Massachusetts:

0.71%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$11,106
Massachusetts:

$17,305
Average Total Payments
Here:

$7,514
State:

$8,001
Number of discharges: 18
Here:

1.78%
State:

2.01%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$9,685
State:

$15,544
Average Total Payments
This Hospital:

$7,257
State:

$7,997
Number of discharges: 33
This Hospital:

3.26%
Massachusetts:

3.29%
Heart Failure and Shock with Major Complications
Average Covered Charges
Here:

$13,876
State:

$20,800
Average Total Payments
Here:

$10,705
Massachusetts:

$11,374
Number of discharges: 39
Here:

3.85%
State:

2.49%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
This Hospital:

$22,176
State:

$34,898
Average Total Payments
This Hospital:

$13,508
State:

$14,569
Number of discharges: 12
Here:

1.18%
Massachusetts:

0.99%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
This Hospital:

$9,686
State:

$17,699
Average Total Payments
Here:

$5,991
Massachusetts:

$6,528
Number of discharges: 14
This Hospital:

1.38%
State:

0.70%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
Here:

$7,935
State:

$11,735
Average Total Payments
This Hospital:

$5,625
Massachusetts:

$5,950
Number of discharges: 43
This Hospital:

4.24%
Massachusetts:

3.33%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
Here:

$31,819
Massachusetts:

$34,815
Average Total Payments
Here:

$15,652
State:

$16,169
Number of discharges: 56
This Hospital:

5.53%
Massachusetts:

5.05%
Medical Back Problems without Major Complications
Average Covered Charges
Here:

$8,484
Massachusetts:

$13,283
Average Total Payments
Here:

$6,070
Massachusetts:

$6,375
Number of discharges: 16
This Hospital:

1.58%
Massachusetts:

1.27%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$7,192
Massachusetts:

$11,032
Average Total Payments
Here:

$5,096
Massachusetts:

$5,408
Number of discharges: 31
Here:

3.06%
Massachusetts:

2.34%
Psychoses
Average Covered Charges
This Hospital:

$12,769
State:

$15,748
Average Total Payments
Here:

$6,751
State:

$7,494
Number of discharges: 142
This Hospital:

14.02%
Massachusetts:

0.64%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$10,039
Massachusetts:

$18,051
Average Total Payments
Here:

$9,528
Massachusetts:

$9,910
Number of discharges: 27
This Hospital:

2.67%
State:

1.08%
Red Blood Cell Disorders with Major Complications
Average Covered Charges
This Hospital:

$11,818
State:

$19,676
Average Total Payments
Here:

$9,336
State:

$10,196
Number of discharges: 11
This Hospital:

1.09%
Massachusetts:

0.28%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$8,032
Massachusetts:

$12,727
Average Total Payments
This Hospital:

$5,931
State:

$6,341
Number of discharges: 14
This Hospital:

1.38%
Massachusetts:

1.15%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$8,936
Massachusetts:

$14,101
Average Total Payments
This Hospital:

$7,085
State:

$7,793
Number of discharges: 22
Here:

2.17%
State:

2.19%
Renal Failure with Major Complications
Average Covered Charges
Here:

$13,349
State:

$22,295
Average Total Payments
This Hospital:

$10,622
Massachusetts:

$12,764
Number of discharges: 15
This Hospital:

1.48%
Massachusetts:

1.23%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
This Hospital:

$20,316
State:

$26,638
Average Total Payments
Here:

$14,640
State:

$15,116
Number of discharges: 17
Here:

1.68%
Massachusetts:

1.06%
Seizures without Major Complications
Average Covered Charges
This Hospital:

$7,226
State:

$14,164
Average Total Payments
Here:

$5,527
State:

$6,348
Number of discharges: 11
Here:

1.09%
State:

0.94%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$17,848
State:

$27,269
Average Total Payments
This Hospital:

$13,393
State:

$14,585
Number of discharges: 55
This Hospital:

5.43%
Massachusetts:

3.66%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$9,480
State:

$16,201
Average Total Payments
This Hospital:

$7,294
State:

$8,660
Number of discharges: 14
This Hospital:

1.38%
State:

1.16%
Signs and Symptoms without Major Complications
Average Covered Charges
Here:

$8,425
State:

$11,667
Average Total Payments
This Hospital:

$5,038
Massachusetts:

$5,423
Number of discharges: 18
Here:

1.78%
Massachusetts:

0.80%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$9,931
State:

$14,686
Average Total Payments
Here:

$7,254
State:

$7,667
Number of discharges: 38
Here:

3.75%
State:

3.03%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$14,703
State:

$20,722
Average Total Payments
This Hospital:

$10,781
Massachusetts:

$11,062
Number of discharges: 47
This Hospital:

4.64%
State:

1.66%
Syncope and Collapse
Average Covered Charges
Here:

$8,739
Massachusetts:

$10,915
Average Total Payments
Here:

$5,326
State:

$5,557
Number of discharges: 15
This Hospital:

1.48%
Massachusetts:

2.83%
Transient Ischemia
Average Covered Charges
This Hospital:

$10,025
State:

$13,501
Average Total Payments
Here:

$5,374
State:

$5,542
Number of discharges: 12
This Hospital:

1.18%
Massachusetts:

0.97%

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