HEALTH CENTER NORTHWEST (KALISPELL, MT) Detailed Hospital Profile

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 53%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	3%
Montana:	5%

Usually

Here:	15%
State:	20%

Always

Here:	82%
Montana:	75%

How often did doctors communicate well with patients?

Sometimes or never

This Hospital:	3%
State:	5%

Usually

This Hospital:	8%
State:	15%

Always

Here:	89%
Montana:	80%

How often did patients receive help quickly from hospital staff?

Sometimes or never

Here:	4%
Montana:	7%

Usually

Here:	18%
Montana:	24%

Always

Here:	78%
State:	69%

How often was patients' pain well controlled?

Sometimes or never

Here:	6%
Montana:	8%

Usually

This Hospital:	18%
State:	24%

Always

Here:	76%
State:	68%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

This Hospital:	16%
State:	20%

Usually

Here:	16%
State:	18%

Always

Here:	68%
Montana:	62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	8%
Montana:	8%

Usually

This Hospital:	12%
State:	20%

Always

This Hospital:	80%
State:	72%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	8%
Montana:	11%

Usually

This Hospital:	22%
Montana:	31%

Always

Here:	70%
Montana:	58%

Were patients given information about what to do during their recovery at home?

Yes

Here:	85%
State:	82%

Here:	15%
State:	18%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

Here:	3%
Montana:	11%

7 or 8

Here:	19%
State:	23%

9 or 10

This Hospital:	78%
Montana:	66%

Would patients recommend the hospital to friends and family?

This Hospital:	2%
Montana:	5%

Yes, probably

This Hospital:	16%
State:	28%

Yes, definitely

Here:	82%
Montana:	67%

Process of Care

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

Here:	100.0%
State:	98.1%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Hospital:	100.0%
Montana:	97.8%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

This Hospital:	100.0%
Montana:	98.6%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

This Hospital:	100.0%
Montana:	96.5%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

Here:	100.0%
State:	97.8%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

This Hospital:	100.0%
Montana:	99.6%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

Here:	100.0%
Montana:	95.5%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	97.0%
State:	96.0%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

This Hospital:	100.0%
State:	97.0%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

Here:	98.0%
State:	97.4%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal

This Hospital:	100.0%
State:	99.8%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

This Hospital:	38.300%
State:	43.092%

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

Here:	8.000%
State:	7.989%

Outpatient CT scans of the abdomen that were combination (double) scans.

This Hospital:	0.193%
State:	0.125%

Outpatient CT scans of the chest that were combination (double) scans.

Here:	0.016%
Montana:	0.017%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Major Joint Replacement or Reattachment of Lower Extremity without Major Complications

Average Covered Charges

Here:	$16,775
Montana:	$31,410

Average Total Payments

Here:	$11,772
Montana:	$13,433

Number of discharges: 86

Here:	100.00%
Montana:	12.65%

HEALTH CENTER NORTHWEST - KALISPELL, MT

Hospital Consumer Assessment of Healthcare Providers

Process of Care

Surgery

Use of Medical Imaging

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

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