HEALDSBURG DISTRICT HOSPITAL (HEALDSBURG, CA) Detailed Hospital Profile

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: Between 100 and 299
Survey Response Rate: 28%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	2%
California:	7%

Usually

Here:	17%
California:	21%

Always

Here:	81%
State:	72%

How often did doctors communicate well with patients?

Sometimes or never

Here:	3%
State:	6%

Usually

This Hospital:	15%
State:	17%

Always

Here:	82%
California:	77%

How often did patients receive help quickly from hospital staff?

Sometimes or never

Here:	8%
State:	13%

Usually

Here:	30%
State:	28%

Always

This Hospital:	62%
California:	59%

How often was patients' pain well controlled?

Sometimes or never

Here:	7%
California:	8%

Usually

This Hospital:	12%
State:	25%

Always

This Hospital:	81%
California:	67%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	18%
California:	23%

Usually

Here:	20%
State:	19%

Always

This Hospital:	62%
State:	58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

This Hospital:	6%
State:	10%

Usually

This Hospital:	13%
State:	21%

Always

This Hospital:	81%
California:	69%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

Here:	18%
State:	18%

Usually

Here:	40%
California:	33%

Always

Here:	42%
California:	49%

Were patients given information about what to do during their recovery at home?

Yes

This Hospital:	88%
California:	81%

Here:	12%
State:	19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

Here:	6%
California:	10%

7 or 8

Here:	22%
State:	24%

9 or 10

Here:	72%
California:	66%

Would patients recommend the hospital to friends and family?

This Hospital:	4%
California:	7%

Yes, probably

This Hospital:	15%
California:	24%

Yes, definitely

This Hospital:	81%
State:	69%

Complaint Deficiency

Keep accurate, complete and organized clinical records on each resident that meet professional standards
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Corridor and hallway doors that block smoke
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Smoke barrier doors that can resist smoke for at least 20 minutes
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Record of quarterly fire drills for each shift under varying conditions
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Weekly inspections and monthly testing of generators
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Properly installed electrical wiring and equipment
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Properly installed hallway dispensers for alcohol-based hand rub
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Be designed, built, equipped, or well kept to protect the health and safety of residents, workers, and the public
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Approved construction type or materials
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Corridors that are separated from common areas by walls constructed to limit the passage of smoke
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Weekly inspections and monthly testing of generators
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Immediately tell the resident, the resident's doctor and a family member of the resident of situations (injury/decline/room, etc.) that affect the resident
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide care for residents in a way that keeps or builds each resident's dignity and respect of individuality
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Allow the resident the right to participate in the planning or revision of the resident's care plan
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure services provided by the nursing facility meet professional standards of quality
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide necessary care and services to maintain the highest well being of each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Make sure that the nursing home area is free from accident hazards and risks and provides supervision to prevent avoidable accidents
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Make sure that special or therapeutic diets are ordered by the attending doctor
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Have a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Record of quarterly fire drills for each shift under varying conditions
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Weekly inspections and monthly testing of generators
- Harm: Potential for minimal harm
- Scope: Many
Properly installed electrical wiring and equipment
- Harm: Minimal harm or potential for actual harm
- Scope: Few

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

Here:	4.200%
State:	8.180%

Outpatient CT scans of the abdomen that were combination (double) scans.

Here:	0.026%
State:	0.170%

Process of Care

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	63.0%
State:	98.9%

Percent of Patients Given Discharge Instructions

This Hospital:	65.0%
State:	93.5%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

This Hospital:	89.0%
California:	96.1%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

This Hospital:	92.0%
State:	96.7%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

Here:	94.0%
State:	95.9%

Percent of Patients Assessed and Given Pneumococcal Vaccination

This Hospital:	76.0%
California:	95.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

Here:	93.0%
State:	98.1%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Hospital:	87.0%
State:	96.3%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

This Hospital:	91.0%
State:	98.2%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

This Hospital:	74.0%
California:	96.0%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

Here:	74.0%
State:	96.9%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

This Hospital:	90.0%
California:	99.8%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	85.0%
California:	93.9%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal

This Hospital:	92.0%
State:	99.6%

Outcome of Care

30-Day Mortality Rates from Heart Failure

This Hospital:	13.3%
California:	10.9%

30-Day Mortality Rates from Pneumonia

This Hospital:	11.3%
State:	11.7%

30-Day Readmission Rates from Heart Failure

Here:	24.1%
State:	24.4%

30-Day Readmission Rates from Pneumonia

Here:	17.9%
California:	18.3%

HEALDSBURG DISTRICT HOSPITAL - HEALDSBURG, CA

Hospital Consumer Assessment of Healthcare Providers

Complaint Deficiency

Use of Medical Imaging

Process of Care

Heart Failure

Pneumonia

Surgery

Outcome of Care

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