GRACE COTTAGE HOSPITAL - TOWNSHEND, VT

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Addresss:
PO BOX 216
TOWNSHEND, VT, 05353
Phone (make sure to verify first before calling): (802) 365-7920

Hospital Type: Critical Access Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 10.65
Registered Professional Nurses : 9.83
Other Salaried Personnel : 39.66
Dieticians : 0.22
Occupational Therapists : 0.72
Physical Therapists : 4.38
Registered Pharmacists : 1.68
Speech Pathologists Or Audiologists : 0.81
Medical Social Workers : 1.00
Medical Laboratory Technologists : 1.02
Physician Assistants : 1.00
Diagnostic Radiology Technicians : 1.15

Number Of Beds
Total: 19
Total Certified: 19

Provided Services
Ambulance (Owned) Services
Blood Bank Services
Clinical Laboratory Services
Dedicated Emergency Department Services
Dental Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Long Term Care (Swing-Beds) Services
Occupational Therapy Services
Operating Room Services
Organ Bank Services
Outpatient Rehabilitation Services
Outpatient Services
Pharmacy Services
Physical Therapy Services
Social Services
Speech Pathology Services

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: Fewer than 100
Survey Response Rate: 25%

How often did nurses communicate well with patients?

Sometimes or never
Here:

1%
Vermont:

4%
Usually
Here:

18%
Vermont:

18%
Always
Here:

81%
State:

78%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

1%
State:

4%
Usually
This Hospital:

6%
Vermont:

15%
Always
This Hospital:

93%
Vermont:

81%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

4%
Vermont:

7%
Usually
Here:

10%
State:

24%
Always
This Hospital:

86%
State:

69%

How often was patients' pain well controlled?

Usually
This Hospital:

15%
State:

23%
Always
Here:

85%
Vermont:

72%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

4%
State:

16%
Usually
This Hospital:

15%
State:

20%
Always
This Hospital:

81%
Vermont:

64%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

4%
State:

6%
Usually
This Hospital:

10%
Vermont:

17%
Always
Here:

86%
State:

77%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

5%
Vermont:

11%
Usually
Here:

42%
Vermont:

36%
Always
Here:

53%
Vermont:

53%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

90%
State:

87%
No
Here:

10%
Vermont:

13%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

9%
State:

7%
7 or 8
This Hospital:

13%
Vermont:

24%
9 or 10
Here:

78%
Vermont:

69%

Would patients recommend the hospital to friends and family?

No
Here:

2%
Vermont:

3%
Yes, probably
This Hospital:

8%
Vermont:

24%
Yes, definitely
This Hospital:

90%
State:

73%

Process of Care

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
Vermont:

99.3%

Pneumonia

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

100.0%
Vermont:

97.6%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

100.0%
State:

96.5%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

100.0%
State:

95.9%

Outcome of Care

30-Day Mortality Rates from Pneumonia
Here:

13.2%
State:

12.0%
30-Day Readmission Rates from Pneumonia
This Hospital:

18.2%
State:

17.4%

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