GOLETA VALLEY COTTAGE HOSPITAL (SANTA BARBARA, CA) Detailed Hospital Profile

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 39%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	4%
State:	7%

Usually

This Hospital:	17%
California:	21%

Always

This Hospital:	79%
California:	72%

How often did doctors communicate well with patients?

Sometimes or never

Here:	4%
State:	6%

Usually

This Hospital:	16%
State:	17%

Always

This Hospital:	80%
California:	77%

How often did patients receive help quickly from hospital staff?

Sometimes or never

This Hospital:	7%
State:	13%

Usually

Here:	22%
California:	28%

Always

Here:	71%
State:	59%

How often was patients' pain well controlled?

Sometimes or never

This Hospital:	6%
California:	8%

Usually

This Hospital:	24%
State:	25%

Always

This Hospital:	70%
California:	67%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

This Hospital:	21%
State:	23%

Usually

This Hospital:	18%
California:	19%

Always

Here:	61%
California:	58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

This Hospital:	6%
California:	10%

Usually

Here:	18%
State:	21%

Always

This Hospital:	76%
California:	69%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

Here:	17%
State:	18%

Usually

Here:	31%
State:	33%

Always

Here:	52%
California:	49%

Were patients given information about what to do during their recovery at home?

Yes

This Hospital:	85%
State:	81%

This Hospital:	15%
State:	19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

Here:	4%
State:	10%

7 or 8

This Hospital:	19%
California:	24%

9 or 10

This Hospital:	77%
State:	66%

Would patients recommend the hospital to friends and family?

Here:	2%
State:	7%

Yes, probably

This Hospital:	14%
California:	24%

Yes, definitely

Here:	84%
State:	69%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Heart Failure and Shock with Complications

Average Covered Charges

Here:	$24,249
California:	$47,292

Average Total Payments

Here:	$6,491
State:	$8,831

Number of discharges: 12

This Hospital:	3.97%
California:	2.91%

Hip and Femur Procedures Except Major Joint with Complications

Average Covered Charges

This Hospital:	$54,500
California:	$88,197

Average Total Payments

Here:	$11,560
State:	$15,201

Number of discharges: 12

This Hospital:	3.97%
California:	1.05%

Hip and Femur Procedures Except Major Joint without Complications

Average Covered Charges

Here:	$40,718
State:	$68,603

Average Total Payments

Here:	$9,596
State:	$12,359

Number of discharges: 17

Here:	5.63%
California:	0.32%

Major Joint Replacement or Reattachment of Lower Extremity without Major Complications

Average Covered Charges

This Hospital:	$61,448
State:	$88,239

Average Total Payments

Here:	$13,825
State:	$17,187

Number of discharges: 223

This Hospital:	73.84%
State:	6.26%

Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications

Average Covered Charges

Here:	$46,144
State:	$90,173

Average Total Payments

Here:	$10,922
State:	$16,748

Number of discharges: 13

Here:	4.30%
State:	7.21%

Simple Pneumonia and Pleurisy with Complications

Average Covered Charges

Here:	$28,175
California:	$48,755

Average Total Payments

This Hospital:	$6,092
California:	$8,695

Number of discharges: 14

This Hospital:	4.64%
California:	2.75%

Simple Pneumonia and Pleurisy without Complications

Average Covered Charges

This Hospital:	$22,265
State:	$34,477

Average Total Payments

This Hospital:	$4,301
State:	$5,838

Number of discharges: 11

Here:	3.64%
California:	0.97%

Complaint Deficiency

Proper medical gas storage and administration areas
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Properly installed electrical wiring and equipment
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Allow the resident the right to participate in the planning or revision of the resident's care plan
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide care for residents in a way that keeps or builds each resident's dignity and respect of individuality
- Harm: Potential for minimal harm
- Scope: Some
Provide housekeeping and maintenance services
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Provide adequate and comfortable lighting levels in all areas
- Harm: Potential for minimal harm
- Scope: Some
Make sure services provided by the nursing facility meet professional standards of quality
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Approved construction type or materials
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Walls or barriers that prevent smoke from passing through and would resist fire for at least one hour
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Construction that can resist fire for one hour or an approved fire extinguishing system
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Posted No-smoking signs in areas where smoking is not permitted or did not provide ashtrays where smoking was allowed
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Properly installed electrical wiring and equipment
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Approved construction type or materials
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Walls or barriers that prevent smoke from passing through and would resist fire for at least one hour
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Construction that can resist fire for one hour or an approved fire extinguishing system
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Properly located and lighted Exit signs
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Proper medical gas storage and administration areas
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Properly installed electrical wiring and equipment
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide care for residents in a way that keeps or builds each resident's dignity and respect of individuality
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide housekeeping and maintenance services
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide adequate and comfortable lighting levels in all areas
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Maintain comfortable sound levels
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure services provided by the nursing facility meet professional standards of quality
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that the nursing home area is free from accident hazards and risks and provides supervision to prevent avoidable accidents
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Develop policies that prevent mistreatment, neglect, or abuse of residents or theft of resident property
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Maintain comfortable sound levels
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure services provided by the nursing facility meet professional standards of quality
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide care by qualified persons according to each resident's written plan of care
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Post nurse staffing information/data on a daily basis
- Harm: Potential for minimal harm
- Scope: Many
Provide food in a way that meets a resident's needs
- Harm: Potential for minimal harm
- Scope: Many
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Keep all essential equipment working safely
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Have enough backup water supply for essential areas of the nursing home
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action
- Harm: Potential for minimal harm
- Scope: Many
Approved construction type or materials
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Corridor and hallway doors that block smoke
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Record of quarterly fire drills for each shift under varying conditions
- Harm: Potential for minimal harm
- Scope: Many
Properly installed electrical wiring and equipment
- Harm: Minimal harm or potential for actual harm
- Scope: Few
An elevator that firefighters can control in the event of a fire
- Harm: Potential for minimal harm
- Scope: Many

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

This Hospital:	4.700%
State:	8.180%

Outpatient CT scans of the abdomen that were combination (double) scans.

Here:	0.083%
State:	0.170%

Process of Care

Heart Attack

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

Here:	9
California:	9

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

This Hospital:	94.0%
California:	97.2%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	100.0%
State:	98.9%

Percent of Patients Given Discharge Instructions

This Hospital:	88.0%
California:	93.5%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

This Hospital:	100.0%
State:	96.1%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

Here:	92.0%
California:	96.7%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

Here:	96.0%
California:	95.9%

Percent of Patients Assessed and Given Influenza Vaccination

Here:	92.0%
State:	94.3%

Percent of Patients Assessed and Given Pneumococcal Vaccination

This Hospital:	95.0%
State:	95.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	95.0%
California:	98.1%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Hospital:	95.0%
California:	96.3%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	99.0%
State:	98.2%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

This Hospital:	95.0%
California:	96.0%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

Here:	97.0%
California:	96.9%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	100.0%
California:	99.8%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	93.0%
State:	93.9%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

Here:	79.0%
California:	96.1%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

Here:	62.0%
California:	95.1%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

Here:	71.0%
California:	95.5%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal

Here:	100.0%
California:	99.6%

Outcome of Care

30-Day Mortality Rates from Heart Failure

This Hospital:	11.0%
State:	10.9%

30-Day Mortality Rates from Pneumonia

This Hospital:	11.8%
California:	11.7%

30-Day Readmission Rates from Heart Failure

Here:	24.3%
State:	24.4%

30-Day Readmission Rates from Pneumonia

Here:	17.4%
State:	18.3%

Hospital Acquired Conditions

Blood infection from a catheter in a large vein

This Hospital:	0.779%
California:	0.530%

GOLETA VALLEY COTTAGE HOSPITAL - SANTA BARBARA, CA

Hospital Consumer Assessment of Healthcare Providers

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Complaint Deficiency

Use of Medical Imaging

Process of Care

Heart Attack

Heart Failure

Pneumonia

Surgery

Outcome of Care

Hospital Acquired Conditions

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