ADVENTIST GLENOAKS - GLENDALE HEIGHTS, IL

Submitted by:Holly Burbey, Intake Counselor
Main phone # is listed incorrectly, it should be 630-545-8000

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Addresss:
701 WINTHROP AVENUE
GLENDALE HEIGHTS, IL, 60139
Phone (make sure to verify first before calling): (630) 545-6160

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Other
Emergency Services: Yes
Type: Psychiatric Units

Other nearby nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 3.25
Registered Professional Nurses : 108.00
Other Salaried Personnel : 267.25
Dieticians : 0.50
Physical Therapists : 4.25
Registered Pharmacists : 3.00
Respiratory Therapists : 8.75
Speech Pathologists Or Audiologists : 0.50
Physicians : 1.00
Medical Social Workers : 3.50
Residents (Physicians) : 1.75

Number Of Beds
Total: 186
Total Certified: 186
Psychiatric Unit Beds: 34

Provided Services
Nuclear Medicine Services
Acute Renal Dialysis Services
Alcohol And/Or Drug Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Certified Trauma Center Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 20%

How often did nurses communicate well with patients?

Sometimes or never
Here:

6%
State:

5%
Usually
This Hospital:

22%
State:

18%
Always
Here:

72%
Illinois:

77%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

7%
State:

4%
Usually
Here:

20%
State:

16%
Always
This Hospital:

73%
Illinois:

80%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

13%
Illinois:

11%
Usually
Here:

25%
Illinois:

25%
Always
Here:

62%
Illinois:

64%

How often was patients' pain well controlled?

Sometimes or never
Here:

8%
State:

7%
Usually
Here:

26%
Illinois:

24%
Always
Here:

66%
Illinois:

69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

23%
State:

21%
Usually
Here:

24%
State:

19%
Always
Here:

53%
Illinois:

60%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

9%
Illinois:

9%
Usually
This Hospital:

22%
State:

19%
Always
This Hospital:

69%
State:

72%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

14%
Illinois:

12%
Usually
This Hospital:

37%
State:

31%
Always
Here:

49%
Illinois:

57%

Were patients given information about what to do during their recovery at home?

Yes
Here:

83%
State:

83%
No
Here:

17%
State:

17%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

16%
Illinois:

9%
7 or 8
Here:

29%
State:

24%
9 or 10
Here:

55%
State:

67%

Would patients recommend the hospital to friends and family?

No
Here:

11%
Illinois:

5%
Yes, probably
Here:

33%
State:

27%
Yes, definitely
Here:

56%
Illinois:

68%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
Here:

100.0%
Illinois:

99.4%
Percent of Patients Given Aspirin at Discharge
This Hospital:

98.0%
State:

99.3%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

94.0%
State:

98.1%
Percent of Patients Given Beta Blocker at Discharge
Here:

98.0%
Illinois:

99.3%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

99.8%
Percent of Patients Given PCI Within 90 Minutes Of Arrival
This Hospital:

88.0%
State:

94.0%
Patients Given a Prescription for a Statin at Discharge
This Hospital:

100.0%
Illinois:

97.8%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
Here:

98.0%
State:

99.0%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

97.0%
Illinois:

96.7%
Percent of Patients Given Discharge Instructions
This Hospital:

85.0%
State:

94.0%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

99.3%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

99.0%
State:

96.2%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

100.0%
Illinois:

97.5%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
Illinois:

98.5%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

93.0%
Illinois:

93.1%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

100.0%
Illinois:

94.4%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

100.0%
State:

95.5%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

100.0%
State:

98.2%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

93.0%
Illinois:

97.1%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

100.0%
State:

98.4%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

99.0%
Illinois:

96.7%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

99.0%
Illinois:

97.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
State:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

98.0%
Illinois:

94.3%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

100.0%
Illinois:

96.8%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

88.0%
Illinois:

96.3%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

94.0%
State:

96.5%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

98.0%
State:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

14.1%
State:

14.6%
30-Day Mortality Rates from Heart Failure
This Hospital:

12.3%
State:

11.0%
30-Day Mortality Rates from Pneumonia
Here:

11.2%
State:

11.7%
30-Day Readmission Rates from Heart Attack
Here:

19.9%
Illinois:

20.1%
30-Day Readmission Rates from Heart Failure
Here:

25.7%
State:

25.6%
30-Day Readmission Rates from Pneumonia
This Hospital:

19.8%
State:

19.4%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
Here:

$35,571
Illinois:

$44,910
Average Total Payments
Here:

$14,508
Illinois:

$12,124
Number of discharges: 19
This Hospital:

1.60%
State:

0.81%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$31,004
State:

$21,268
Average Total Payments
Here:

$6,209
Illinois:

$5,793
Number of discharges: 18
Here:

1.52%
Illinois:

1.46%
Chest Pain
Average Covered Charges
Here:

$23,700
State:

$16,928
Average Total Payments
Here:

$4,076
Illinois:

$4,015
Number of discharges: 14
Here:

1.18%
State:

2.08%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$29,924
State:

$30,400
Average Total Payments
Here:

$8,370
Illinois:

$8,130
Number of discharges: 15
This Hospital:

1.27%
Illinois:

2.07%
Circulatory Disorders Except Acute Myocardial Infarction, with Card Cath without Major Complications
Average Covered Charges
This Hospital:

$37,218
State:

$33,948
Average Total Payments
This Hospital:

$8,054
Illinois:

$7,946
Number of discharges: 12
Here:

1.01%
State:

1.58%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$25,628
State:

$19,895
Average Total Payments
This Hospital:

$5,311
State:

$5,151
Number of discharges: 27
This Hospital:

2.28%
Illinois:

3.69%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$25,087
Illinois:

$26,358
Average Total Payments
Here:

$7,606
State:

$7,033
Number of discharges: 12
Here:

1.01%
Illinois:

1.90%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$32,141
State:

$24,443
Average Total Payments
Here:

$7,527
Illinois:

$7,163
Number of discharges: 19
This Hospital:

1.60%
State:

3.19%
Heart Failure and Shock with Major Complications
Average Covered Charges
Here:

$35,910
State:

$36,712
Average Total Payments
Here:

$12,488
State:

$10,214
Number of discharges: 33
Here:

2.78%
State:

2.64%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$60,625
State:

$50,462
Average Total Payments
This Hospital:

$13,886
State:

$12,385
Number of discharges: 13
This Hospital:

1.10%
Illinois:

1.01%
Intracranial Hemorrhage or Cerebral Infarction with Major Complications
Average Covered Charges
This Hospital:

$46,221
Illinois:

$48,704
Average Total Payments
Here:

$13,347
Illinois:

$13,179
Number of discharges: 12
This Hospital:

1.01%
Illinois:

0.80%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
This Hospital:

$30,887
Illinois:

$28,601
Average Total Payments
This Hospital:

$8,629
State:

$8,101
Number of discharges: 17
This Hospital:

1.43%
State:

0.96%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$22,118
Illinois:

$19,533
Average Total Payments
Here:

$5,633
Illinois:

$5,411
Number of discharges: 23
This Hospital:

1.94%
State:

2.92%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
Here:

$71,273
Illinois:

$53,071
Average Total Payments
This Hospital:

$15,593
State:

$14,841
Number of discharges: 15
This Hospital:

1.27%
Illinois:

5.56%
Psychoses
Average Covered Charges
This Hospital:

$18,299
Illinois:

$14,979
Average Total Payments
This Hospital:

$6,777
Illinois:

$7,114
Number of discharges: 707
Here:

59.66%
State:

2.44%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$43,625
State:

$34,142
Average Total Payments
Here:

$9,483
State:

$8,680
Number of discharges: 13
This Hospital:

1.10%
Illinois:

0.91%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
Here:

$21,597
State:

$19,956
Average Total Payments
Here:

$5,898
State:

$5,858
Number of discharges: 13
Here:

1.10%
Illinois:

1.62%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
This Hospital:

$54,288
Illinois:

$51,004
Average Total Payments
This Hospital:

$14,401
Illinois:

$13,436
Number of discharges: 14
This Hospital:

1.18%
Illinois:

0.83%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$54,082
State:

$64,580
Average Total Payments
Here:

$16,390
Illinois:

$16,645
Number of discharges: 17
This Hospital:

1.43%
Illinois:

0.79%
Seizures without Major Complications
Average Covered Charges
This Hospital:

$17,402
State:

$20,446
Average Total Payments
This Hospital:

$5,201
Illinois:

$5,661
Number of discharges: 11
This Hospital:

0.93%
State:

0.80%
Septicemia or Severe Sepsis with Mechanical Ventilation 96+ Hours
Average Covered Charges
Here:

$129,177
Illinois:

$136,191
Average Total Payments
This Hospital:

$42,941
State:

$41,173
Number of discharges: 12
This Hospital:

1.01%
Illinois:

0.32%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$54,459
Illinois:

$48,201
Average Total Payments
This Hospital:

$18,001
State:

$13,223
Number of discharges: 83
This Hospital:

7.00%
Illinois:

4.32%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
This Hospital:

$33,798
Illinois:

$28,109
Average Total Payments
Here:

$7,688
Illinois:

$7,726
Number of discharges: 12
This Hospital:

1.01%
Illinois:

1.38%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$27,064
Illinois:

$25,731
Average Total Payments
Here:

$7,348
Illinois:

$6,879
Number of discharges: 17
Here:

1.43%
State:

2.78%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$42,433
Illinois:

$39,486
Average Total Payments
Here:

$10,214
Illinois:

$9,878
Number of discharges: 19
This Hospital:

1.60%
State:

1.64%
Syncope and Collapse
Average Covered Charges
This Hospital:

$26,011
Illinois:

$19,781
Average Total Payments
Here:

$5,378
Illinois:

$5,089
Number of discharges: 18
This Hospital:

1.52%
Illinois:

2.34%

Hospital Acquired Conditions

Blood infection from a catheter in a large vein
Here:

0.297%
Illinois:

0.445%

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

13.300%
Illinois:

8.337%
Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.047%
State:

0.171%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
This Hospital:

4.600%
Illinois:

5.573%
Outpatients with brain CT scans who got a sinus CT scan at the same time
Here:

1.200%
State:

2.790%

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