FRANKLIN REGIONAL HOSPITAL (FRANKLIN, NH) Detailed Hospital Profile

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: Between 100 and 299
Survey Response Rate: 24%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	5%
New Hampshire:	3%

Usually

Here:	19%
State:	17%

Always

Here:	76%
New Hampshire:	80%

How often did doctors communicate well with patients?

Sometimes or never

Here:	7%
New Hampshire:	4%

Usually

Here:	17%
New Hampshire:	15%

Always

This Hospital:	76%
State:	81%

How often did patients receive help quickly from hospital staff?

Sometimes or never

This Hospital:	11%
State:	7%

Usually

This Hospital:	23%
State:	23%

Always

This Hospital:	66%
State:	70%

How often was patients' pain well controlled?

Sometimes or never

Here:	2%
State:	6%

Usually

Here:	28%
State:	22%

Always

Here:	70%
State:	72%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

This Hospital:	12%
State:	16%

Usually

Here:	13%
New Hampshire:	19%

Always

This Hospital:	75%
New Hampshire:	65%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	2%
New Hampshire:	6%

Usually

This Hospital:	15%
State:	17%

Always

This Hospital:	83%
State:	77%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	6%
State:	11%

Usually

This Hospital:	25%
New Hampshire:	34%

Always

Here:	69%
New Hampshire:	55%

Were patients given information about what to do during their recovery at home?

Yes

Here:	86%
State:	88%

This Hospital:	14%
New Hampshire:	12%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

This Hospital:	10%
State:	7%

7 or 8

This Hospital:	26%
State:	21%

9 or 10

This Hospital:	64%
New Hampshire:	72%

Would patients recommend the hospital to friends and family?

This Hospital:	5%
State:	4%

Yes, probably

Here:	33%
State:	21%

Yes, definitely

This Hospital:	62%
New Hampshire:	75%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

This Hospital:	100.0%
New Hampshire:	99.9%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

This Hospital:	3
State:	7

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

Here:	100.0%
State:	97.2%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	96.0%
State:	99.4%

Percent of Patients Given Discharge Instructions

This Hospital:	73.0%
State:	94.6%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

Here:	98.0%
New Hampshire:	97.2%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

Here:	98.0%
State:	97.2%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
New Hampshire:	98.7%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

Here:	93.0%
New Hampshire:	96.3%

Percent of Patients Assessed and Given Influenza Vaccination

Here:	85.0%
State:	94.9%

Percent of Patients Assessed and Given Pneumococcal Vaccination

Here:	98.0%
New Hampshire:	96.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	100.0%
State:	98.7%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Hospital:	100.0%
State:	97.4%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

This Hospital:	83.0%
State:	98.7%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

This Hospital:	93.0%
State:	97.8%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

Here:	93.0%
New Hampshire:	98.4%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	100.0%
State:	100.0%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	46.0%
New Hampshire:	93.8%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

Here:	100.0%
State:	96.1%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal

This Hospital:	100.0%
State:	99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack

Here:	18.8%
New Hampshire:	14.7%

30-Day Mortality Rates from Heart Failure

Here:	16.1%
State:	11.9%

30-Day Mortality Rates from Pneumonia

Here:	14.1%
New Hampshire:	12.8%

30-Day Readmission Rates from Heart Attack

Here:	18.4%
New Hampshire:	18.2%

30-Day Readmission Rates from Heart Failure

This Hospital:	24.4%
New Hampshire:	23.2%

30-Day Readmission Rates from Pneumonia

Here:	14.4%
State:	17.7%

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

Here:	4.100%
New Hampshire:	8.524%

Outpatient CT scans of the abdomen that were combination (double) scans.

This Hospital:	0.007%
New Hampshire:	0.053%

FRANKLIN REGIONAL HOSPITAL - FRANKLIN, NH

Hospital Consumer Assessment of Healthcare Providers

Process of Care

Heart Attack

Heart Failure

Pneumonia

Surgery

Outcome of Care

Use of Medical Imaging

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