BAPTIST HEALTH MEDICAL CENTER HEBER SPINGS - HEBER SPRINGS, AR

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Addresss:
1800 BYPASS ROAD
HEBER SPRINGS, AR, 72543
Phone (make sure to verify first before calling): (501) 887-3000

Hospital Type: Critical Access Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 11.25
Registered Professional Nurses : 31.75
Other Salaried Personnel : 67.00
Dieticians : 0.25
Occupational Therapists : 1.00
Physical Therapists : 3.25
Registered Pharmacists : 1.25
Respiratory Therapists : 8.25
Physicians : 1.00

Number Of Beds
Total: 25
Total Certified: 25

Provided Services
Anatomical Laboratory Services
Anesthesia Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services
Speech Pathology Services

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
Here:

42.400%
Arkansas:

39.185%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
This Hospital:

4.300%
Arkansas:

10.315%
Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.064%
Arkansas:

0.180%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.037%
State:

0.062%
Outpatients with brain CT scans who got a sinus CT scan at the same time
Here:

1.600%
Arkansas:

3.184%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: Between 100 and 299
Survey Response Rate: 33%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

2%
State:

5%
Usually
Here:

11%
Arkansas:

17%
Always
Here:

87%
Arkansas:

78%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

5%
State:

4%
Usually
Here:

10%
Arkansas:

13%
Always
Here:

85%
State:

83%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

4%
State:

10%
Usually
This Hospital:

21%
State:

24%
Always
Here:

75%
State:

66%

How often was patients' pain well controlled?

Sometimes or never
Here:

6%
Arkansas:

7%
Usually
Here:

25%
State:

23%
Always
Here:

69%
State:

70%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

16%
Arkansas:

20%
Usually
Here:

16%
Arkansas:

18%
Always
This Hospital:

68%
State:

62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

1%
Arkansas:

10%
Usually
This Hospital:

8%
Arkansas:

18%
Always
Here:

91%
Arkansas:

72%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

1%
State:

8%
Usually
Here:

25%
Arkansas:

27%
Always
This Hospital:

74%
State:

65%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

84%
State:

81%
No
This Hospital:

16%
Arkansas:

19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

7%
State:

9%
7 or 8
This Hospital:

13%
State:

22%
9 or 10
Here:

80%
State:

69%

Would patients recommend the hospital to friends and family?

No
This Hospital:

1%
Arkansas:

6%
Yes, probably
Here:

17%
Arkansas:

25%
Yes, definitely
Here:

82%
State:

69%

Process of Care

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
Arkansas:

97.7%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
State:

96.3%
Percent of Patients Given Discharge Instructions
Here:

95.0%
Arkansas:

93.3%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

100.0%
State:

96.3%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

100.0%
Arkansas:

97.6%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

98.6%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

95.0%
State:

93.2%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

95.0%
State:

93.8%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

96.0%
State:

95.8%

Outcome of Care

30-Day Mortality Rates from Heart Failure
Here:

11.5%
State:

12.9%
30-Day Mortality Rates from Pneumonia
Here:

12.0%
State:

12.8%
30-Day Readmission Rates from Heart Failure
Here:

25.3%
Arkansas:

25.8%
30-Day Readmission Rates from Pneumonia
This Hospital:

16.2%
Arkansas:

19.0%

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